Cloud Control app not working? crashes or has problems?

Cloud Control Status

Last Updated on 2018-07-16 by Medevso

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Common Cloud Control Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cloud Control app on iOS and Android devices. Solve all Cloud Control app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cloud Control iPhone Issues and Solutions

Cloud Control iOS app crashes, not working, errors
Cloud Control iOS app network issues
Cloud Control on iOS has black/white screen

Cloud Control Android App Issues and Solutions

Cloud Control has errors/crashing/not working
Cloud Control server network connectivity issues
Cloud Control has black screen

Cloud Control iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cloud Control app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cloud Control app crashes or not working on Iphone (iOS):

Close and restart the Cloud Control app on iPhone
Update Cloud Control app to the Latest Version for iOS
Uninstall and reinstall Cloud Control iPhone app
Update your iPhone to the latest iOS version

Fix Cloud Control on iPhone unable to connect to server/internet connection issues::

To resolve Cloud Control network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cloud Control black/white screen (blank screen) on iPhone:

Follow the Cloud Control iOS app troubleshooting guide Here →

Cloud Control Android App Issues and Solutions

Fix Cloud Control not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cloud Control app issues:

Force Stop the Cloud Control App
1. On android, goto "Settings" » click Cloud Control app. » click "Force Stop".

Update Cloud Control to the latest version on PlayStore

Clear Cloud Control App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cloud Control app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cloud Control.

Fix Cloud Control unable to contact server/ Cloud Control internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cloud Control » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cloud Control » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cloud Control on android.

Solve Cloud Control black/white screens issue on Android:

Follow the Cloud Control android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medevso, developers of Cloud Control.