Contact Motionleap Support

Dear sir or madam, I edited a picture in your app and animated it, but when I try to export it, it stays at 0% and after a few seconds it’s cancelled. I don’t know how to fix it and where the problem might be. I also bought the premium version. Hope you can help me. Greetings

Dear sir or madam, I edited a picture in your app and animated it, but when I try to export it, it stays at 0% and after a few seconds it’s cancelled. I don’t know how to fix it and where the problem might be. I also bought the premium version. Hope you can help me. Greetings Jamy Hartwig

Hey, I have by mistake subscribed to the yearly subscription for Motionleap. Could you please refund me the whole amount as I have already unsubscribed and won’t be using it. Thanks, Noopur

Why, I can't use stock photos

My transaction was unsuccessful twice despite paying and because of that, I can't export. What's the challenge?

I stopped using the app a year ago and im still getting charged im having issues canceling my subscription and i need help to do so

I only just checked my PayPal account and have seen that for years Pixaloop have been charging me $15-40 a month!!!!! I thought I had signed up to $20 a year. Really hoping someone gets back to me. Haven't even used it in ages. A few times I got charged $14.99 one day after another like they'd taken it out twice. Very very weird things happening

Hi, I only wanted a one month subscription and got charged for a one year subscription. Please help

I want to cancel subscription, am not able to cancel the subscription , plz suggest me

I have downloaded all 6 applications, so my question is if I pay one time payment (life time) it’s applicable for all 6 applications or only one ?

My 3yo grandson was playing with my phone and apparently swiped thru several of my apps, including Motionleap. Next thing I know I received an email confirming payment of $66.26 thru my Paypal account for Motionleap! I do not even know how this is possible since I would have had to enter my Paypal login information! I would appreciate a full refund of $66.26 asap. Thank you.

Hello I got a question if I purchased the one time purchase Motionleap will it be available in all my devices? I mean devices that I open my Motionleap with my google account?

hello, my name is Colombia. I am a 9-year-old girl and by mistake I subscribed to her app on May 29 thinking I should not pay 😢. Today my parents (June 6) reviewed and told me about this and immediately canceled my subscription. I wanted to know if there was a chance that the charge would not be made to me please 🙏 as it was a mistake My mail is colobombom@redacted

I keep getting a message that says there are no active subscriptions for my email, and I paid for the year access, and it is an active subscription. I got a new phone and it won't recognize my login.

I was billed for you product twice. Please cancel and remove the second subscription. And don’t bill me for it. Thank you. This email confirms your subscription purchase: App Motionleap - Formerly Pixaloop Subscription Unlimited access Content Provider Lightricks Ltd. Date of Purchase Jan 30, 2021 Renewal Price $19.99/year Payment Method MasterCard .... 2498 I don’t want it twice and wish to cancel my first purchase after use also...no renewal please.

Please go back to the original~ Animation mode The new one gives you less options Please go back to original Animation icon action please Thank you

I want to cancel the transaction. This is an SCAM! Before the payment was done, the app shows how easy is to edit pictures. After the payment is done, nothing is working as promised.

I paid for this app 3 days ago and now its asking me to pay again for almost 1 year using this app and this never happened before.

I paid for 1 months worth like 3 days ago used it upto today and now its asking me to pay again hot happy.

Please get in touch. I was 3/4 the way through a music video for my next release using the basic Pixaloop. Then when I went into app nothing was working. So I upgraded to Pixaloop pro and it’s worse than the basic version. Where is anchor? I was getting really effective results before. Now if I paint an area to anchor it and draw a movement arrow near it I don’t get any movement at all. Massively effecting the results. Also none of my previous projects before “upgrading” work. I’m paying for a product that is worse. Im happy paying but want increased functionality not less. I don’t care about the gimmicky effects etc that I can now use, I want the main point of Pixaloop (the movement) to work.

I did not want this I have contacted my bank all I did was click on your sight and it charged me $81 so tomorrow since the bank defraud department is closed the lady told me to call back tomorrow so if my money is not put back on my card I will be reporting fraud tomorrow morning at 9 am.

Hi I have been jobless through the quarantine and was on my yearly plan for pixaloop ...which was due on 10/10 /2020 I dont even use the app now ....hadnt payed my account as i have been strugling to meet ends and as my phone was broken couldnt unsubscribe to the app ..but while checking my account while widhrawing some money ...realised have been charged a subscription fee on pixaloop as soon as some money was sent to me as help ...pls can you cancel the subscription and refund back the amount asap :_

Hello, I am interested to know if I can add my own music to my pixaloop videos in pixaloop? Thank You Ash 😊

I own your basic program for $19.99 a year it’s great. Last night I bought your deluxe version for another $54+ the one that includes all your programs. My ISO is 12.4 so I thought it would on my iPad because the other one does. I’ve tried to send you an email from the app but it won’t send. I’m very happy with your base program. The reason I bought your product was because it showed people breaking apart in the add that I saw on one of my games. However that is not included in the basic program. A lot of people on tweeter have wanted to know how I was doing all the animation. So if you can send me something I will be glad to share it with them. I’m 72 but still trying to keep up! Thank you Steve Ziegenbusch ###-###-####