Motionleap app not working? crashes or has problems?

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52 User reports:
App has problems
 User reports 52

⚠️ Most reported problems ⚠️
Not working
47.0%

Something else
37.3%

Photo/Video
9.6%

Login
2.4%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 31 Reported Issues:

1
11panels 2024-03-02

like, fix your app!! I'm paying monthly for premium just for the app to not let me export anything. This sucks PLEASE FIX.

G
Gretchen Kelly 2024-02-24

Can’t export

F
Franko 2024-02-23

Export function doesn’t work. Just says “cancelled” no matter which settings I try.

I
Ian R Deighton 2024-02-09

Keep getting failed to upload photo

⚠️ Troubleshoot | Report Issue ⚠️
M
Michaela Nastasia 2024-02-04

Unable to export/save my animation. When will this be fixed? I am still being charged.

S
Sdasd 2023-12-05

Motionleap doesnt download anything it just says exporting then cancelled. not sure if thats an app issue or my own issue

M
Mitch 2023-11-28

Videos on Motionleap won't export, no matter which setting I try. It keeps getting "cancelled"

T
Terrance Melcher 2023-11-18

I have had Pro Subscription for years. I just purchased a Google Pixel 8 Pro and I can't open the app? Never had a problem before...

A
Amber 2023-09-24

I can’t export for anything on Motionleap

⚠️ Troubleshoot | Report Issue ⚠️
A
Alan Baker 2023-08-16

Hi, App is failing again... It will not Export, gets to 2% then crashes. It worked a couple of times then stopped... Have reinstalled, restarted phone etc several times and issue remains. Is there a fix for this at all? Hope you can help. Many thanks Alan

A
Aletheia 2023-06-16

Stuck in tutorial screens will not open screen allowing access to personal files SO COMPLETELY USELESS

I
Ioana 2023-04-22

I reinstalled the app several times and it won't open anymore.

M
M 2023-02-07

Pro isn't working. I create something and it says to unlock pro. Connect to wifi or cell. I am..it's juat literally not working. I've followed the troubleshooting and got it to work 1x and now it's back to this. I'm not content with clearing cache, reinstalling every time I use it.

M
Marcel Garcia 2022-11-21

Hi I just noticed that the app resizes the video when it's exported. If I upload a 1080x1920 (16:9) image to loop it. When I save it, it doesn't matter that I keep the original format or select the 16:9 aspect ratio…it resizes the video to 608x1080. This means I have to export the video from another... Show more

⚠️ Troubleshoot | Report Issue ⚠️
J
Jessica Polecheck 2022-11-11

Continues to give a "NETWORK ERROR" saying to connect to WiFi or turn Data on. WiFi is always on and connected. Continues to limit my ability to do anything.

S
Shmps 2022-10-24

Exporting halts at 12%.

M
Matthew Hepple 2022-10-01

App keeps crashing as I export, now at every stage.

O
OKE AMU 2022-09-17

Why have you guys not tried to fix this. This problem has been going on for weeks now. It does not even export anymore. Everything freezes. Smh.

A
Amanda L 2022-09-14

Also saying I'm not connected to net suddenly. Restarted phone, reinstalled app, tried other networks, everything.

⚠️ Troubleshoot | Report Issue ⚠️
M
Marcel Garcia 2022-09-14

I also can't download any of the effects. it says I'm not connected to the internet.

B
Barames 2022-09-14

I can't download many of the effects. it says I'm not connected to the internet even though I just reinstalled the app from the net.

T
Tanya 2022-09-13

Can not open saved projects! I need to access hundreds of content I’ve created and just says ‘whoops’!? Help.

K
Kyrshan 2022-09-11

Automatic close

A
Anthony Groulx 2022-09-03

So I bought the Pro Version, finished my project, attempted to export and the App crashes and doesn't want to open again.

⚠️ Troubleshoot | Report Issue ⚠️
E
Ed 2022-08-27

Crashing before I can export

O
Osborne DSilva 2022-06-27

Hello, I am unable to purchase the pro package for a year. The purchase keeps failing every time.

M
Monique Williams 2022-06-08

I have a paid subscription and the app keeps shutting off. I can't use it to edit

T
Tiina 2022-06-05

A lot of sky animations not loading (play button just circles) and when exporting/saving the skay effect is static and without animation

J
Jasmine Grant 2022-05-16

My program keeps closing. I googled what to do and didn't find an answer. Please help.

⚠️ Troubleshoot | Report Issue ⚠️
S
Susan Joyner-Stumpf 2022-04-27

My Apo has NO SIGN IN page .... no way to begin a new animation I have a paid Updated Pro Version and I want it back please.

V
Vanessa Carvajal 2022-04-04

I purchased pro and it is claiming I don’t have it. My name is Vanessa Carvajal and my subscription runs out in Sept 2022.

Showing 1-31 of 31 reported issues:

Have a Problem with Motionleap: 3d Photo Animator? Report Issue




Common Motionleap Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Motionleap iPhone Issues and Solutions

  2. Motionleap Android App Issues and Solutions


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Developer: Lightricks Ltd.




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