Selina Hotel Travel Explore Reviews

App and hostel were okay for the most part. However, they should have clear pricing and self service for reservation modifications.

I changed dates by chat in SelinaHotelTravelExplore (pushed the stay by one day) because there isn’t a self service option. They raised the rate on me without informing me and refused to honor the quoted rates.

They should improve their customer service or at least improve SelinaHotelTravelExplore to inform customers of pricing if their staff is incapable of it.

I have used Selina to travel through multiple countries in the past. I ran into a canceled flight which led me not to be able to go into the country of Portugal. I understood it was last minute to do much but to not even provide CREDIT/VOUCHER to be used at a later date is ridiculous. VERY VERY DISAPPOINTED IN SELINA! I would have thought they have better customer service. I’ve stayed in well over 10+ Selina’s but not anymore.

I used SelinaHotelTravelExplore to ask for help with my booking, it was the worst idea ever, they changed my booking payment and charge to my card when I chose to pay at the hotel. Nobody seemed to care in helping me. Everything was “it is fixed” but it wasn’t, “contact this email”, “contact the hotel” I literally was without money because they charge me more than 2k before the date I agreed.
Be aware!

Downloaded SelinaHotelTravelExplore to redeem a free nights stay that I earned via the loyalty program tokens. Can’t seem to apply that “free night” to any time or place and the customer support is nonexistent. Would rather book via other avenues that provide any amount of customer service.

Received a Text on whatsapp the day before check-in saying I was forced to download SelinaHotelTravelExplore in order “complete the check-in process”. This is incredibly inconvenient, suspicious, and I wouldn’t be surprised if they sold your number and whatever date they collect from your account

SelinaHotelTravelExplore told me I had enough points to book a room when in actuality I didn’t. What is the point of telling me that if I don’t even have 10% of what I need? It makes no sense.

Somehow SelinaHotelTravelExplore booked me twice at a Selina and the workers acted like I needed to figure out how to delete it. They don’t even know how to use SelinaHotelTravelExplore . There was no option to delete the second booking on SelinaHotelTravelExplore . Why? I also went in to book airport transportation to no avail. They tell you directly after “booking” that you need to do it on their website. What’s the point of SelinaHotelTravelExplore ??? I’ll continue using HostelWorld.

Love using it to book – but if you make any changes to your reservation it does not get reflects on SelinaHotelTravelExplore which can cause confusion and potential error. Also the chat support
function was helpful but not as quickly accessible as could be.

On the one hand, after multiple stays and interactions at multiple locations across Israel, Selina has an amazing staff and beautiful properties. It all just feels right.

On the other hand the technology needs a huge upgrade - website pages slow to load, reservations do not link or sync over to SelinaHotelTravelExplore , reservation modifications and cancellations are torturous and always give me a huge headache.

It’s like two totally different companies / experiences :(.

There’s some features that don’t work properly. And when you update a booking with a rep, it doesn’t update on SelinaHotelTravelExplore or the website.

Otherwise it’s a good app and I recommend Selina all the time to people.

I love the idea of SelinaHotelTravelExplore. So convenient and kinda fun, but it really doesn’t list all of the things that would be helpful to know before hand. I feel like there’s so much more offered at the locations and it could be better advertised

I stayed at their hostels in Manuel Antonio and Jaco, Costa Rica. Both had an excellent combination of prime location, fun/social atmosphere, and the ability to escape loud party noises if you need to. Booking with SelinaHotelTravelExplore saved me 10% 👌🏼

Smooth checking in process

Helps book in advance and also see events

I love the community here. They are accommodating and just plain friendly and good people! I love every time I come hand how accommodating they are. I made some life long friends doing the activities the hotel pits together.

I’m not a fan of the proliferation of proprietary apps but SelinaHotelTravelExplore is beautifully designed and actually adds to the experience. Pleasantly surprised.

Like every thing about Selena’s model even their app is quick and convenient.

WAY different than any other hostel.
Love the coworking environment they set up in multiple countries! The vibes are always the same! I have met some great life long friends & love the energy.

Very simple and user friendly app. The apps has all the info you need about the stay, the trip, the price and experiences. I actually love SelinaHotelTravelExplore ; I booked two stay back to back already!

We visited a bunch of Selina hostels when traveling Central America. It’s a completely different experience than most hostels. Never a dull moment and always a great place to meet other like-minded travelers.