Contact Selina Hotel Travel Explore Support
Company Name: Selina Operations
About: Calling travel-addicts, digital nomads, surfers, and wellness-lovers: you can
now book trips, redeem your tokens, and claim complimentary stays at the touch
of a button with the Selina app!
New design, same Selina experience:
We’ve
given our app a fresh design, so now it’s even easier to book your stay, make
meaningful connections, and uncover travel inspiration from the comfort of your
mobile device.
It’s Personal!:
.
Selina Hotel Travel Explore Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Selina Operations
Verified email ✔✔
E-Mail: reservations@selina.com
Website: 🌍 Visit Selina Hotel Travel & Explore Website
Privacy Policy: https://www.selina.com/legal/
Developer: Selina Labs
3 Most reported problems 😔💔
Don’t make changes by chat! Bad system !
by 1120LC
App and hostel were okay for the most part. However, they should have clear pricing and self service for reservation modifications.
I changed dates by chat in the app (pushed the stay by one day) because there isn’t a self service option. They raised the rate on me without informing me and refused to honor the quoted rates.
They should improve their customer service or at least improve this app to inform customers of pricing if their staff is incapable of it.
Disappointed
by ReviewerAng09
I have used Selina to travel through multiple countries in the past. I ran into a canceled flight which led me not to be able to go into the country of Portugal. I understood it was last minute to do much but to not even provide CREDIT/VOUCHER to be used at a later date is ridiculous. VERY VERY DISAPPOINTED IN SELINA! I would have thought they have better customer service. I’ve stayed in well over 10+ Selina’s but not anymore.
Horrible stressful experience
by Barbiekb84
I used the app to ask for help with my booking, it was the worst idea ever, they changed my booking payment and charge to my card when I chose to pay at the hotel. Nobody seemed to care in helping me. Everything was “it is fixed” but it wasn’t, “contact this email”, “contact the hotel” I literally was without money because they charge me more than 2k before the date I agreed.
Be aware!
Have a Problem with Selina Hotel Travel & Explore? Report Issue
Why should I report an Issue with Selina Hotel Travel & Explore?
- Pulling issues faced by users like you is a good way to draw attention of Selina Hotel Travel & Explore to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Selina Hotel Travel & Explore customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Selina Hotel Travel & Explore.
