Contact Beautycounter Support
Company Name: Counter Brands, LLC
About: We are leading a movement to a future where all beauty is clean beauty. We are
powered by people, and our collective mission is to get safer products into the
hands of everyone.
Beautycounter Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Beautycounter: Clean Beauty. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Beautycounter: Clean Beauty. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Counter Brands, LLC
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Beauty Counters App Website
Privacy Policy: https://www.beautycounter.com/privacy-policy
Developer: ommy.inc
Read 3 Customer Service Reviews 😭😔💔
Shipping charges
by MimiBapa
First, thank you for the special on the yearly membership. It was greatly appreciated and I wanted to jump on it. I really like your products, and recommend them, and give 5 stars, but I was upset that I was being charged shipping to renew the membership because there was a free gift enclosed, which basically negated the savings. So I added a product I am close to needing a refill for, but was still charged shipping, because the membership did not count toward the total. So I ordered a product from the Counterman because it is being discontinued., finally reaching the amount needed to cover shipping. So for $6.95 I almost said forget it all together. I understand you need to cover costs, but maybe consider lowering the shipping costs to a lower minimum, or run specials that reduce or eliminate shipping. It is the little things that make us happy.
Respectfully, a customer who likes your products and your mission.
Glitchy
by Naptown26
This app is glitchy and often shuts down when I’m trying to load a new page or tool. I’ve also noticed many times that (both on the website and the app) when I go to order something, the thumbnail picture displayed doesn’t match the product. For instance, I was recently ordering samples of Countertime Supreme Cream and it kept displaying a photo of the Counterstart Cococream Cleanser. It would also be really helpful if merchandise had descriptions that were specific to the materials, sizing, care instructions, etc. I’ve had to return a lot of merchandise because there were no descriptions and when I received them in the mail they didn’t fit or the object was so small that I couldn’t even read the BC logo. And some merchandise is even missing photos .
Needs more organization
by Jules413
Still not easy to find things.
Have to search all over to find specific things I need and I’m looking for.
My team dashboard and personal BV, QV, PV is not always up to date... for weeks!!
I just think if Beautycounter is going to have an App after 7 years you should be able to do, find, and have all things updated at this juncture.
When will tech support be available via the app? Ie. Messenger
Have a Problem with Beautycounter: Clean Beauty? Report Issue
Why should I report an Issue with Beautycounter: Clean Beauty?
- Pulling issues faced by users like you is a good way to draw attention of Beautycounter: Clean Beauty to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Beautycounter: Clean Beauty customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Beautycounter: Clean Beauty.
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