Contact IPSY Support

by Lovelygrasshopper

Having worked in customer service most of my life in have never seen a worse set up. I signed up in April so excited to get to try new products and experiment with new looks. I didn’t receive my bag and I was a little frustrated but I know that with the world the way it is right now companies are kinda at a loss because no one can rely on delivery companies. But I reached out and was sent a replacement and I received it but then my May bag was out side of the window. So I let them know about the May bag and was sent a replacement. I canceled my subscription and the app tells me I have nothing left on my account. I verified with customer service that I would no longer be getting anything from them because I’m just done at this point. And then received my June bag. My May bag was sent but never moved so when it fell out of the 15 business days I reached out again and they sent another. Fast forward, it’s now August 2 I still do not have my May bag AND I was charged for July and August and customer service is insisting that they can’t do a refund but they can assure me that I will not be charged anymore. I was assured I would not be charged as of June 11 when I was told that I no longer had any subscriptions associated with my account. This is honestly ridiculous and so gross.
Do better. And stop using the state of the world as an excuse for your companies failures. Just fess up and fix it.

Sincerely
Laura G

by Ilikehavefun

Honestly i used to like ipsy a lot. I’ve only had this subscription for 4 months yet there’s so many problems i can list. First of all, shipping takes FOREVER, you forget that you even had a subscription. And they send you products you’ve never heard of. When you take the quiz, you get really excited because they make it seem like you’re actually going to get these awesome products! They even made you choose your favorite company’s such as maybelline, MAC, glossier, loreal, etc. INSTEAD, they give you products you’ve never heard of before! I gave it not 2, but FOUR try’s and haven’t gotten any products i’m familiar with. Also, they never said you were going to get samples. i had to learn the hard way when it came through the mail. Two of the products were so tiny, it looked like a barbie toy. I’m not satisfied because they give you items that you said you would rarely use. Also, sometimes they charge you 14 dollars instead of 13 , and they won’t answer the emails to tell you why! It also feels like they’re constantly trying to take money from you. If you cancel they’ll tell you how sad they are to see you go and you’ll get a free gift if you join again. Sounds like a manipulative relationship to me! I’m tired of getting emails to promote their products and make you spend more money then you already have! I don’t like leavjng bad reviews, but there’s so many bad things about ipsy i’m a little disappointed.

by Idfwy.kai

So I started ipsy around February of this year. First experience first order yk it was good. It wasn’t until March came and I had order a glam bag and a glam bag plus. They had sent me my glam bag but but not my glam bag plus which I was really mad at 😒. I emailed and emailed and even texted ipsy on insta and no help was solved. They even took my money for my glam bag plus but I didn’t even get my item. Then came around July or august I had bought a marbled farah brush which was like an add on. In that add on it came with 2 brushes. They gave me my marbled brush and then another brush that WASNT even nowhere near the pic which was like a buffing brush instead I got a brush that was completely different which I already had. So I tend to forget about it the 2nd problem I had and, now the last problem I’m currently having There is this thing where you can redeem your points for free items which I did I had redeemed a brush back in October. It is called LR199 shadow brush in the brand Laruce Beauty. They had mentioned that my redeemed item was going to be shipped in my next bag which is this month (December) since I had skip my last month bag. (November) I waited and since my December bag came my redeemed item didn’t come in it like it was supposed to. I really really love Ipsy but because of all this experiences Ive been having from you guys you have truly lost a customer and I will never be shopping back here again.