-YI IoT connects you with your family through real-time video and audio anytime
and anywhere just a fingertip away
-With a simple tap on your mobile phone, you
can initiate a 2-way conversation with your family remotely. Its specially
designed microphone and speaker ensures loud and clean voice quality
-By simply
panning your mobile phone left and right, a complete panoramic view will be
displayed to provide a better viewing e.
Are you having issues? Select the issue you are having below and provide feedback to YI IoT.
By Noel Douglas-Wallis 6 months ago
I have loaded the app for a Yl lot camera but the page when opened is just frozen. It does not work. The instructions are too small and almost impossible to read on the those that were enclosed with the camera
By Keith 6 months ago
I open the app and its stuck on screen select
By Trevor Black 8 months ago
Camera won’t power up. Purchased March 2023. Ceased working July.
By Samuel Agbai 9 months ago
My Yi iot registration page is displaying a crack or broken code. Therefore making it possible not to be able to register
By Mary 10 months ago
How to change voice from Chinese to English ??
By Ghassan Elias 10 months ago
The app itself is frozen. I can log in, but won't let me do anything else on the screen.
By MINH BACH TRAN 10 months ago
The app didn't work. Can't add +
By Chao 10 months ago
Frozen my iPhone 12 Pro max
By Sharon Johnson 10 months ago
As of 5/27/2023, my YI IoT is crashed. It will load in my android phone OS 13 to the banner screen, and then freeze. The issue does not resolve. The cameras were unplugged for 24 hours, and then plugged back in. They start up, chime, and return to a standby mode with motion lights on. One of them spins and faces the wall it is mounted on.... I only use the free plan, not the paid one. After reading other comments, I find that I am not the only one. Please repair the app. The cameras are useless without it. Thank you
By Richard Hemingway 10 months ago
I'm getting a network problem message when I open your app, ive tried on multiple devices, even deleted and reinstalled the app with no luck. this has been going on for a couple days .
By Mel Albert 11 months ago
I open the application, doesn't do anything. Just opens, touch functions do not do anything at all.
By Mel Albert 11 months ago
I open the application, doesn't do anything. Just opens, touch functions do not do anything at all.
By Lenard 11 months ago
Video is pausing on it’s own
By Ralph Brooks 1 year ago
signing in
By Donald Parsons 1 year ago
I have a friend who purchased these cameras and the app for android wont even deliver the text messages for alerts to his phone. He constantly has to keep opening the app to check the alerts. the app is crap!
By Gareth Hawkins 1 year ago
Hi it’s not allowing me to view alerts
By William C McGrath 1 year ago
I have loaded the app on my android phone, but it freezes with no functionality on the welcome screen.
By answar may 1 year ago
Software freezes no functionality
By Pamela 1 year ago
I downloaded the YI lot app and when I open it nothing works.
By Peter macdonald 1 year ago
App freezes when trying to move camera - cameras are stuck in useless position. When app freezes it also freezes the iPhone completely
By Brian Lee Kleeves 1 year ago
My Yl loT camera won't pair.
By Roseann Bingen 1 year ago
The downloaded app already has cameras loaded, and I can't load mine.
By Nancy Rothrock 1 year ago
Downloaded app is frozen
By ted mathies 1 year ago
the cam turns to back wall, using the app to change the location it pauses then returns to the back wall and stops. ted mathies
By Aum 1 year ago
When u click to add camera, nothing happens
By Luther Benjamin 1 year ago
Click the plus sign to add camera, doesn't activate
By Cheryl McKendry 1 year ago
It keeps telling me that it has the wrong device type failure. I scan the device code that came with the instructions and it goes all the way through to connecting to wifi but then it can't seem to pair up. Then after a couple more minutes it says the wrong device type.
By Jerry woodell 1 year ago
After reading all the emails I believe I wait use yiiot it sounds like shit I have wasted $160 on cameras and then they want me pay $ 120 plus for some thing does not work haft the time.Sorry u people waste of money. They are sealing cameras at haft price you can what you want cameras are good but service is shit!!!
By Steve Huelsman 1 year ago
I log in ok but I can't do anything else such as add or use any prompts on the app. Ready to return cameras.
By Charles Tucker 1 year ago
The app itself is frozen. I can log in, but won't let me do anything else on the screen.
By Natasha DOliveira 1 year ago
I subscribed and it’s not working.
By Machteld van Lienen 1 year ago
Goedemiddag, Ik heb alles geïnstalleerd en locatie enz goed gezet maar ik kan geen beweging in de app krijgen. Kan geen camera toevoegen er gebeurt niets. Met vriendelijke groet.
By Denise 1 year ago
When trying to see the video play back when it shows there was motion or human detected I get a message that says video can't be downloaded. I need to see the video so I know who or what is in my backyard. Camera is L850Y been up 3 days
By Shanté Acuña 2 years ago
Doesn't work with alexa
- Night vision all day
- Resets a lot
- Camera is offline issue
- Sound stops after a couple of minutes
- App visually reverts to what it was before and it stops working again
Leave a comment:
Complete guide to troubleshoot YI IoT app on iOS and Android devices. Solve all YI IoT app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YI Technologies, Inc., developers of YI IoT.
100% Contact Match
Developer: ANTS TECHNOLOGY (HK) LIMITED
E-Mail: [email protected]
Website: Visit YI IoT Website
The gyroscope support, integrated in the YI IoT App, is able to follow the mobile phone orientation, making it easier to see every corner being monitored. -Payment: The user confirms the purchase and pays it with their iTunes account. -With a simple tap on your mobile phone, you can initiate a 2-way conversation with your family remotely. -By simply panning your mobile phone left and right, a complete panoramic view will be displayed to provide a better viewing experience.