YI IoT app not working? crashes or has problems?

YI IoT Status

Published by on 2023-12-16

-YI IoT connects you with your family through real-time video and audio anytime
and anywhere just a fingertip away -With a simple tap on your mobile phone, you
can initiate a 2-way conversation with your family remotely. Its specially
designed microphone and speaker ensures loud and clean voice quality -By simply
panning your mobile phone left and right, a complete panoramic view will be
displayed to provide a better viewing e.


I have a problem with YI IoT

Are you having issues? Select the issue you are having below and provide feedback to YI IoT.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
125.9%

Connection
33.3%

Not working
29.6%

Login
22.2%


Reported Issues: 34 Comments

By Noel Douglas-Wallis   6 months ago


I have loaded the app for a Yl lot camera but the page when opened is just frozen. It does not work. The instructions are too small and almost impossible to read on the those that were enclosed with the camera

By Keith   6 months ago


I open the app and its stuck on screen select

By Trevor Black   8 months ago


Camera won’t power up. Purchased March 2023. Ceased working July.

By Samuel Agbai   9 months ago


My Yi iot registration page is displaying a crack or broken code. Therefore making it possible not to be able to register

By Mary   10 months ago


How to change voice from Chinese to English ??

By Ghassan Elias   10 months ago


The app itself is frozen. I can log in, but won't let me do anything else on the screen.

By MINH BACH TRAN   10 months ago


The app didn't work. Can't add +

By Chao   10 months ago


Frozen my iPhone 12 Pro max

By Sharon Johnson   10 months ago


As of 5/27/2023, my YI IoT is crashed. It will load in my android phone OS 13 to the banner screen, and then freeze. The issue does not resolve. The cameras were unplugged for 24 hours, and then plugged back in. They start up, chime, and return to a standby mode with motion lights on. One of them spins and faces the wall it is mounted on.... I only use the free plan, not the paid one. After reading other comments, I find that I am not the only one. Please repair the app. The cameras are useless without it. Thank you

By Richard Hemingway   10 months ago


I'm getting a network problem message when I open your app, ive tried on multiple devices, even deleted and reinstalled the app with no luck. this has been going on for a couple days .

By Mel Albert   11 months ago


I open the application, doesn't do anything. Just opens, touch functions do not do anything at all.

By Mel Albert   11 months ago


I open the application, doesn't do anything. Just opens, touch functions do not do anything at all.

By Lenard   11 months ago


Video is pausing on it’s own

By Ralph Brooks   1 year ago


signing in

By Donald Parsons   1 year ago


I have a friend who purchased these cameras and the app for android wont even deliver the text messages for alerts to his phone. He constantly has to keep opening the app to check the alerts. the app is crap!

By Gareth Hawkins   1 year ago


Hi it’s not allowing me to view alerts

By William C McGrath   1 year ago


I have loaded the app on my android phone, but it freezes with no functionality on the welcome screen.

By answar may   1 year ago


Software freezes no functionality

By Pamela   1 year ago


I downloaded the YI lot app and when I open it nothing works.

By Peter macdonald   1 year ago


App freezes when trying to move camera - cameras are stuck in useless position. When app freezes it also freezes the iPhone completely

By Brian Lee Kleeves   1 year ago


My Yl loT camera won't pair.

By Roseann Bingen   1 year ago


The downloaded app already has cameras loaded, and I can't load mine.

By Nancy Rothrock   1 year ago


Downloaded app is frozen

By ted mathies   1 year ago


the cam turns to back wall, using the app to change the location it pauses then returns to the back wall and stops. ted mathies

By Aum   1 year ago


When u click to add camera, nothing happens

By Luther Benjamin   1 year ago


Click the plus sign to add camera, doesn't activate

By Cheryl McKendry   1 year ago


It keeps telling me that it has the wrong device type failure. I scan the device code that came with the instructions and it goes all the way through to connecting to wifi but then it can't seem to pair up. Then after a couple more minutes it says the wrong device type.

By Jerry woodell   1 year ago


After reading all the emails I believe I wait use yiiot it sounds like shit I have wasted $160 on cameras and then they want me pay $ 120 plus for some thing does not work haft the time.Sorry u people waste of money. They are sealing cameras at haft price you can what you want cameras are good but service is shit!!!

By Steve Huelsman   1 year ago


I log in ok but I can't do anything else such as add or use any prompts on the app. Ready to return cameras.

By Charles Tucker   1 year ago


The app itself is frozen. I can log in, but won't let me do anything else on the screen.

By Natasha DOliveira   1 year ago


I subscribed and it’s not working.

By Machteld van Lienen   1 year ago


Goedemiddag, Ik heb alles geïnstalleerd en locatie enz goed gezet maar ik kan geen beweging in de app krijgen. Kan geen camera toevoegen er gebeurt niets. Met vriendelijke groet.

By Denise   1 year ago


When trying to see the video play back when it shows there was motion or human detected I get a message that says video can't be downloaded. I need to see the video so I know who or what is in my backyard. Camera is L850Y been up 3 days

By Shanté Acuña   2 years ago


Doesn't work with alexa


Common dislikes about YI IoT app

- Night vision all day

- Resets a lot

- Camera is offline issue

- Sound stops after a couple of minutes

- App visually reverts to what it was before and it stops working again



Have a Problem with YI IoT? Report Issue

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Common YI IoT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YI IoT app on iOS and Android devices. Solve all YI IoT app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. YI IoT iPhone Issues and Solutions

  2. YI IoT Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YI Technologies, Inc., developers of YI IoT.


100% Contact Match

Developer: ANTS TECHNOLOGY (HK) LIMITED

E-Mail: [email protected]

Website: Visit YI IoT Website



About this app

The gyroscope support, integrated in the YI IoT App, is able to follow the mobile phone orientation, making it easier to see every corner being monitored. 
-Payment: The user confirms the purchase and pays it with their iTunes account.  -With a simple tap on your mobile phone, you can initiate a 2-way conversation with your family remotely. -By simply panning your mobile phone left and right, a complete panoramic view will be displayed to provide a better viewing experience. 



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