Contact YI IoT Support
Company Name: YI Technologies, Inc.
About: YI is the leading provider of advanced video, imaging and computer vision technologies.
Headquarters: Bellevue, Washington, United States.
YI IoT Customer Service 💢
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E-Mail: support@yitechnology.com
Website: 🌍 Visit YI IoT Website
Privacy Policy: https://www.yitechnology.com/legal/privacy-policy
Developer: Kami Vision
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42 Most reported problems 😔💔
how do i return this product. false advertising about this product
It says not connected to internet. Yet when I try use the camera it shows a recording from a few minutes before I try to access the camera. Funny ain't it since you're trying to get me to renew my subscription! Just an observation. Dan.
I sure don't like the ads you have introduced to the camera viewing app. Please consider removing them. If you don't, I'll be looking for an alternative.
I don't have an account with your company. Service was to be free and was never able to setup and use camera bulb device, which you were notified that no services would be needed and you are still charging my credit card account. I'm requesting a response from your company that no additional attempts will be made to my credit card account and would appreciate an immediate satisfactory response.
ik heb al een jaar een contract 2023 bij u (23082214153723145989) ik heb dat verlengd 22 aug 2024 maar er werkt niets meer (ik wil een nieuw contract bij jullie)
iotsupport@redacted возможно получить видео за 18.05.2024 если на данный период времени у меня не было платный подписки?
I tried to install the Kowvow 5G Camera Model-100. I followed the instructions carefully, after doing everything asked for, the camera does not pair with my wifi router. I reset the camera 3 times and followed the instructions, but each time it would not pair with the wifi router. I actually need a Yi lot tech support to tell me what I must do to get it paired with my Wife router.
i dont have an account with your company, yet,, each month an attempt to obtain payment has been made on my locked card. I will proceed to file legal claim of theft if this happens again.' At this time i request a reply from this company to confirm no additional attempts will be made on my card via email... response required immediately..
I finally realized that this is a scam and I purchased a bunch of non-working cameras and you guys don't respond and there's no way to contact you well enjoy my money a hard-working man and I guess have a great day enjoy it you guys are really f***** up you taking people money karma is a b****
I have Bulb monitoring YI loT when I first did the set up everything went will and they worked fine. now two of the three cameras are not work. I am attempting to do a re-set up but for some reason I am not able to follow the same steps I did the first time. It looks like the bulb is on but I am not able to add the camera even when following instructions Please Help Rick
I have a new phone I downloaded the yilot app and cameras are working fine but I did buy the premium cloud and is not showing up please help thanks
Why is it compulsory for me to buy the Premium Cloud now otherwise im not able tio watch the alerts activities at all??!!!
Unable to change 180 rotation to 360 camera not responding to change does anyone know why??? Customer service not responding either.
My grandson was playing with My phone and hit some button that charged my card for a subsciption that i don’t even want. Can’t get in touch with anyone from this company with is really upsetting. I want my money back, please
I tried to hook up the cameras and they won’t work I need some technical support on the phone not a chat please advise
There's a premium cloud ad in the way that does not let me see my recorded alerts on my basic service.
I PAID FOR 1 YEAR OF SERVICE TO SENT VIDIEOS TO THE CLOUD IT WORKED FOR ONE WEEK NOW NOTHING IS UPLOAD TO THE CLOUD
I though this was a support page what kind of sh—show is this. How do I get in touch with support?
Camera won’t record movement. I can walk in front of camera and nothing is recorded. Cameras work great except they just don’t record if you can help I would appreciate it Bill
This camera worked for about a week now it wont stay connected to the wifi
Can someone please call me and help me set my camera up. Can’t seem to get past the sign in. 480-226-6721
I need to cancel a order I changed it to the 7.99 monthly an they charged my card the 79.99. I want a refund
No more split/multiple screen without an iCloud payment. Will no longer recommend your cameras and posting to the better business bureau.
Yi loT app says settings has stopped
I reset my router password and changed it on the cameras and they will not alert the system. how do I contact someone for help with this? No phone number or email support. The links from the site go to blank pages. The chat help wants money but I am already a subscriber. No information on the instructions for help.
I have emailed YI support, have tried the chat support ( which keeps telling me my email Is invalid yet I keep getting email from y'all) so that doesn't work and I have tried calling. I want the money you took off my credit card ( before my free trial was up ) or I'll be asking for a complete refund from y'all NOT where I bought them. 4 pc 1080p home camera with 2 year extended warranty plus the premium price of the cloud that shouldn't have been charged yet. Fuming Mad customer Whom is starting to think big rip offs don't care about their customers only the money they get..... 😡😤😡🤬🤬🤬🤬
Please how do I get a refund for an unauthorized deduction by your company from my account? I have stopped using your camera and you continue to remove money from my account
I have purchased you camera model XY-1020S-5G after downloading the app everything is working ok, however the camera is panning left and right at random intervals and usually stops when facing the wall, so anybody approaching is missed. How do I set the position of the camera so it faces the entrance to my property and stops in a different position not facing the wall, or can I stop the camera at preset positions. Thanks
The image is upside down. I can't figure out how to correct it. Help.
How do you contact a person to talk to about a problem 🤔
I have paid and still have no service on my camera
Just purchased this camera 2 days ago on clearance and when i got it home and p Opened the box 1 camera us missing so i tried to return it and they told ne that they cant accept it or give me a refund or a replacement they told me to contact u guys
Please SOMEONE CALL ME. I can’t set up this camera AT ALL 8625790711
I will like to cancel my subscription please Order number2103120322031318873755 Order on Mar 11, 2021, 8:22 PM Price US $ 149.99 Payment Method I cant not found anyway to contact yi iot.. please do something. Is before 7 days.
My account is up-to-date with payment, upon having a new phone I downloaded the app, and ALERT is only 6 sec. on one camera and clicking on CLOUD, I get the poo up to BUY NOW! Is there a number whereas a live person can walk me through adding my two camera back to PHONE with normal activities.. Feel free to call me Donna D'Boyata 901-302-7613
I have 2 to cameras. yihome and a new y lo t. Can I view both on one app.?
I accidentally pressed on the subscription for order number 2101201109593319164371 that was ordered on 20th January 2021 at 07:09pm. Could the subscription be cancelled? We don't need it. Please get back to me as soon as possible. Thank you
To whom it may concern, I accidentally pressed on the subscription for order number 210120110959331964371 that was ordered on 20th January 2021 at 07:09pm.Could the subscription be cancelled? We don't need it.Please get back to me as soon as possible Thank you
I have order some outside camera and the description said that they are wireless cameras and they are not and I'm not every happy about it
Good Some days. Bad most.
by Tommy Veretti
I was enjoying this cameras I bought. Then out of nowhere I noticed they would stop randomly stop working, they would both take extremely long to open the app to begin with, Then when on automatic motion tracking it would turn to face the wall and just be recording the wall and never return to its normal place. I even had an incident happen in my home where it never even picked up any of the incident happening. The fact you can’t really watch your replays without it crashing is a huge problem especially when I pay for the subscription... I am trying to hold off but I plan on buying better cameras without these issues... I also noticed lagging sometimes and it stops recording sound. BIGG problems for this homeowner.
Update : APP NOT LETTING ME LOG IN. App saying Invalid Data Format when I try to log in with my information. This is HIGHLY UNACCEPTABLE. There is noone you can even call at this time of night and phones not working because of CoVid-19. This is a bunch of crap. I will be ordering new cameras right now! I am done and I don’t recommend these pieces of crap to anyone. Screw yi iot.
Sound won’t stay on since app update.
by Tori Lacey
I loved this camera for the most part until some recent updates to the app. It has worked great for months and then all of a sudden after an update where the look of things changed, the sound would no longer stay on. After a couple of minutes the sound on the video feed stops and I have to toggle the sound off and back on to get it on again. This is seriously inconvenient as a baby monitor without sound, especially at night. There was an update where the app seemed to revert visually to what is was before and it worked again. But now it’s back to not working. If this gets fixed I’ll give this camera 4 stars because honestly the only drawbacks of the camera otherwise are the clicking sound when going between day and night vision and the sound it makes when the camera randomly reboots.
The. Worst.
by Lynellechristine
I am so frustrated at this camera and app. First of all, it’s supposed to be a baby monitor, yet the camera restarts in its own and has a very loud chime sound that it plays when it does. Why?!?!
Secondly, if you have a slight amount of light coming into the room, it’ll switch between the normal camera and night vision, which is a very loud click each time. Back and forth, back and forth. You can hear it in the room AND over the app. So annoying.
And lastly, the recent app update is the worst. Most of my issues were with the camera and not the app, until a few days ago. Now, the app removed the time stamp on the live feed, which was very helpful to see at a glance, both for the obvious reason and because sometimes the feed freezes. But now I don’t know when it’s done that.
It also changed in that I had to actually change my lock screen settings to “never lock,” when before I could just open the live feed and it would stay on.
And my last grievance with the app is that now after a short period of time, the sound goes silent as if it’s muted, but it’s not. So I’m now I’m relying on hearing my child cry through closed doors instead of through the monitor app open right next to me.
Don’t get the camera. And don’t get the app. I’m ready to ditch both.
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