Remote app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Crashes
100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Remote Problems 😠👌🔥

- Some users experienced issues with the app not recognizing their TV

- Advertisements can be intrusive and frequent

- TV must be on and app must be open to use it as a remote

Have a Problem with Remote for TCL Roku TVs? Report Issue




Common Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remote app on iOS and Android devices. Solve all Remote app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Remote iPhone Issues and Solutions

  2. Remote Android App Issues and Solutions
     


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at KRAFTWERK 9 LLC, developers of Remote.


Verified email ✔✔

E-Mail: info@kraftwerk9.com

Website: 🌍 Visit Remote Control Website

Privacy Policy: https://kraftwerk9.com/privacy/

Developer: Kraftwerk 9 Inc.




About this app

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.  Subscribed users have unlimited use of the Interaction tab, Apps tab without ads. 1-year Subscription with a 7-days free trial period - $19. 99.  Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.  Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.  Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase.  When current trial/subscription period expires, user will be unsubscribed.  The current active subscription period can not be canceled.  After subscription expires, user will no longer be able to use Interaction tab.  Prices are equal to the value that "Apple's App Store Matrix" determines is the equivalent of the subscription price in USD.  Kraftwerk 9, Inc is not an affiliated entity of Roku or/and TCL, and "this app for TCL" application is not an official product of Roku or/and TCL.  All you need is connect your iOS device and TV to the same Wi-Fi network. - App is compatible with all TV models with Roku OS.  User can subscribe for unlimited access to Premium features.  this app for TCL app is the best free iPhone/iPad this app control unit for your Roku TV.  Payment will be charged to iTunes Account at confirmation of purchase.  Simple design, intuitive interface, no pileup of buttons or complex settings.