Contact Famous Footwear Support

Update: Feb 13, 2021. I’ve been a Gold Member for over 15 years and now the App won’t recognize my email address or password and I even reinstalled and still nothing. There goes all my reward points. Sham app for a long time. App is glitchy, doesn't show reward points and often locks up showing error stating I need to log into account when I'm already logged on. Reward points aren't instant after you turn to Gold membership which doesn't allow you to buy shoes or gain Gold member 1.5 rewards points at higher rate or get free shipping. While customer service is quick to respond the three attempts to contact them didn't provide solution to why my account isn't showing the correct member points I earned even from completed transactions. Just got the runaround. If this app is supposed to make it easier I'm not sure it deserves the two stars I gave it but I like the ability to browse their inventory but shipping takes forever to be sent out. :(

Year by year, your selection has become smaller. On top of that everything looks more generic, plain, and honestly boring. But the real kicker is how poorly designed the app is. At least 4 times things in my cart have just disappeared when i go to check out and then can’t be added back in. The pages load very slowly and sometimes boot me out. The color scheme is an eye soar. It mentally just turns me away from using the app period. The simple stuff should be more basic and the harder things should be way easier to manage. 5 years ago, i wouldn’t buy from anywhere else. Now i have gone almost 3 years without seeing anything i like. And the couple things that i have liked, have either fallen on the wrong side of a sale due to dumb technicalities or items being available for what seems like only hours not even days for purchase. Nothing like logging back in after 8 hours and seeing items you want abruptly not for sale anymore. Very disappointed.

So I’m having issues with the app not allowing me to click on an item to view it. It will take me to the main screen where I can view categories and sort & filter but when I try to click on an item to view it and select a size it just refreshes the page and takes me to the top of the page. It’s so annoying and so inconvenient. I’m trying to purchase some sneakers for me and the fam and it just won’t let me view a pair to select the size! Like how am I supposed to make a purchase then? I’ll give the web version a try but I downloaded the app for the convenience of not having to go to the web. Hopefully the site itself is not this glitchy or I’d have to take my business elsewhere :(