Contact HeroBandIII Support

Why were My total steps and MET for February 9th not captured ? I had over 20k steps. This point of having this tracker is for motivation and to challenge my self to do better and go farther. It’s really disappointing. My battery was charged sufficiently and my software is up to date. Please explain why this happens and if there is a function to go back to log in missing data. Thank you

My heroband won't connect to my bluetooth on my iphone. It has the incorrect date and time and won't let me correct it

Won' hold a charge, have to charge every other day

my watch will not reset to the correct time & date - numerous of times of trying to use the reset button, powering off, reloading the app...nothing...we have a year warranty on this - so 1 year left.

I have a p22 watch. The heroband iii app won't show my steps from yesterday. Am I using the wrong app? It seems that 3 days in a row have exactly the same number of steps.

Hi, I have purchased a new Hero Band III but it will not link messages or phone calls with the Iphone 13. Can you please advise as to what to do Cannot find any troubleshooting help. Regards

the product is great but the app keeps stopping and i have to restart several times and its so uncomfortable, please help.

I got the watch a month or two ago and it has been working fine for the most part. However, yesterday night I set it up to charge while I went to bed and when I got up this morning the watch has been acting weird. It says it’s charging but when I take it off the charger it disconnects from my phone and the watch goes black and won’t turn on. I’ve been trying to let it charge but it’s not really working and I don’t want to waste money on a new charger (considering this one is fairly new and I’m not sure getting a new charger would fix the issue anyway).

So far sooo good, Happy Camper. Was easy to setup to my iPhone. Now, it’s a matter of getting used to it. Wish me luck. Hope that my Hero Band iii will last me for a few years. Will keep you posted. Please make me aware of any future software up dates. Thanks.

Hi my husband is now using my hero band 111. Everything is ok but it is not counting his steps. I have downloaded the app onto his phone and removed it from mine. I have set up his profile on the phone but still not counting any at all. When I put it on now it is not counting them either? Can you suggest anything to correct this Many thanks

I would like it very much if my subscription to Heroband could be cancelled much sooner than the date posted. Please wave the fee of $18.07 plus the extra $5.85 on my phone bill. Or any other fees I can no longer afford it. Please I urge you not to charge me for the month of March. Thanks for your services in the past. I would appreciate it if you could collaborate with me on this issue.

Hi, I’ve had my Popglory watch a couple weeks. At first it worked great and I was very happy. I charged it after 7 days and then the weather wouldn’t work anymore. It says “undata”. The cloud also shows a question mark. I have tried resetting it multiple times, turning it off and on, disconnecting and reconnecting the watch to the ap on my phone. Everything else seems to be working. Pleas help me get the weather working again. If it won’t work, I’m returning it. Thank you.

I have tried numerous times with the app and it's not allowing me to access the app. Keeps giving me a message "Unfortunately HeroBandIII has stopped and when I hit it again it says the samething. It's been like this for 3 days. I have even uninstalled the app and reinstalled it. I have sent in through the help the issues and nothing as of yet. Please help!!!!!

Guten Tag, Der Bildschirm der HeroBand 3 Uhr bleibt schwarz. Auch ein Neustart funktioniert nicht. Sie ist mit der App verbunden und auch aufgeladen. Alle bisher im Internet gefundenen Anleitungen funktionieren nicht. Bitte um Kontaktaufnahme zur Lösung des Problems.

Can't answer the phone from watch.just gives me red end icon and hangup icon no green answer

My watch just keep vibrating and wouldn't show anything on the screen I tried to switched off but couldn't switched it off

I received someone else text messages on my watch while travelling through Singapore. I have not set the message service up, how do l delete them.

on my iphone 11 with herobandiii it will not add my popglory p22 watch. it wants me to turn on the bluetooth for the watch. i believe the bluetooth is already on.

My charger stopped working. I have only had the watch a couple of months. Can you please send me another one? What can I do as it is useless without the charging function.

I cannot use my watch touch sçreen. When I touch or swipe it, it doesn't work at all. How can I fix it? I reset but still the same.

My BP in app does not match what the watch displays. Also the pulse always shows 82 but watch and average show 68. Why?

My watch worked about 10 minutes then the cloud display went out with a question mark in it. Nothing I do can get it to work.

I just received my watch yesterday. Today, constant vibration. Tried resetting, downloading, restarting the device and nothing is concluding the problem.

Dear HeroBandIII. My charger that came with my smartwatch doesn't work anymore. I have tried to order another one online however, none of them worked with mine. We noticed the placement of the function to the new chargers charged but the magnets were at opposite ends of the watch itself. I have a v1.0.0-1541-g99b577ab5-1636 watch. Please contact me as soon as possible about what should I order and how much will this cost me.

The step count is double the actual steps walked. The BO is also at least 20mmHg - 25mmHg off (far too low) and looses weather connection every couple of days. Installed the Beta SW but step count still way overstated.

cannot detect the device.

Purchased my hero band III about 4 months ago or so. The button to light up the screen no longer works and the screen face has stripes all over it as if the electronics have gone hay wire. Now they want me to pay 1.00 to get electronics assistance. I like the look of the product and I liked the product but apparently it does not last.

Hi watch not recording my pulse and not updating dates on function

wont stay on 12hr time changes itself back to 24 hr every day

Hi, I've bought a Hero Band III onemonth ago. Twi days ago the screen was became black and I wasn't able to recover the images. It seems like that the smartwatch is properly operating because it samples the bio information. I tried to reset to the original state, by the App, but without any success. Can you help me? Many thanks and regards Roberto

My Hero Band III was working fine but now it’s not connecting to the app on my phone. Please help.

I just recieved my watch yesterday. The issue I am having is my text messages aren't coming to the phone. I have everything set up and still nothing.

Unable to change gender from Male to Female. When I select to change Female is light type and Male is bold.

My notifications for messages and WhatsApp aren’t coming through but my calls are can you please help me. Thank you

Had B85 since 5/15/2021. 11 days now & no kcal or step tracking! Very unhappy! No help access??

Hello, My husband just bought me the HeroBandIII for a bday present. However, I feel the step counts and calories burned are not accurate. The step count seems high and the calories burned seems low. I compared to my FitBit during a workout and my FitBit for 1 hr 10 min workout shows 236 calories burned. The HeroBand only shows 113 calories burned for the same 1 hr 10 min workout. I also noticed that the HeroBand doesn't have as many exercise modes. It doesn't have Weights, which my FitBit does. I had to select Swimming for the workout, so the discrepancy could be due to that. Does HeroBand have a Weights exercise mode?

Hi. I have been loving this watch but recently it first over-counted steps (1,500 when I was just mooching round in the bedroom for 10 minutes so minimal activity) and now has periods when it stops recording them at all (today suspected the issue so counted manually - I walked 1,882 steps and the watch only recorded 200). I had the watch since 24th February this year. Please advise.

Hi received my watch 2 days ago . Love the look but it is over counting my steps also it says my spec count on the wrong days , says I did my steps on Thursday but didn’t even get the watch till Friday & started wearing Saturday. Can I do something to fix this , if not I will be sending back my faulty item

I have had the hero Band III about two weeks now everything seems to be working fine and I like the display. The only issue is it over overstates my steps. I can take 15 steps turn around take 15 more steps and it says I've done 90 steps. I wish I could adjust it to my actual steps. If there was a way to do that I would sure like to know. Overall I think it's a great watch for a fabulous price.

My weather info was working fine. Now it says to reset when you push the app.

I got the watch a week ago, it seemed to be working okay up until today. It has stopped counting steps and I have tried everything that I can but it's still not working. Help

Hello I got my watch about 3 weeks ago and today it stopped tracking my steps, checked my internet and connection all seemed ok but the device is disconnected and tried to reconnect a few times but it’s trying to connect then says disconnected

Hello, Your app is great. I bought the P22 smartwatch. I have the HeroBandIII app. There are 8 sports modes. Is it possible to add a free exercise mode or a fitness mode? Best regards, Philippe L

I've gotten two of these both stopped working shortly after I've bought two not happy

I bought this watch and the past two days it has not registered any steps or sleep. I have reset and started again and still nothing. I have only had it a week.

Watch does not connect with phone. Have bluetooth on. Seems to have stopped connecting watch to phone

The app records the wrong distances. I walk 4 miles daily, the app records it as 8.5+. Is it possible to sort this problem.

Watch has stopped tracking steps and sleep. I have started from the set up many times and it still doesn’t work. I’ve only had it since Christmas. Everything worked for about 2weeks.

The app has sopped recording my daily heart rate. I found this function very useful as I have Super ventricular Tachychriada. Really would like this to work again