HeroBandIII app not working? crashes or has problems?

HeroBandIII Status

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- Use HeroBand Ⅲ Band to set, track, and follow your health data day and
night. - Monitor and track your sleep quality.


I have a problem with HeroBandIII

Are you having issues? Select the issue you are having below and provide feedback to HeroBandIII.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
454.5%

Connection
54.5%

Not working
31.8%

Login
9.1%


Reported Issues: 100 Comments

By Kayla   1 month ago


I didn't charge my watch for around month, because I couldn't find my charger... I found a charger, but now my watch won't charge no matter how long I leave it on the charger or hold down the button... Any tips?

By Ana   2 months ago


Stop recording mi sleep pattern

By Susie   2 months ago


Won't charge

By Bill DeWitt   2 months ago


I was unable to track sleep or use the "Find your phone" service. Then I used the menu to power down the watch and turned it back on and both features started working.

By Giorgia   2 months ago


For two days, the bracelet has not tracked my sleep. It is as if I have been awake for more than 48 hours for him.

By Jeanette Doubledee   4 months ago


Sleep data not working

By Wilna   5 months ago


For the last week my "sleep time" is not recording deep or light sleep. What's wrong and is it fixable?

By phyllis   6 months ago


Everything works except the sleep tracker. It just stopped tracking.

By Gerd Brehm   6 months ago


nach Ladevorgang zeigt meine Uhr nur "AKKU Aufgeladen" an sonst nur schwarz

By Sharon Chapman   6 months ago


Stopped recording sleep

By Linda   7 months ago


My hero ban 3 stopped showing calls

By Debbie Urmetz   7 months ago


My device is not tracking sleep,the device also in the sleep function does not track give the 7 day field either?

By Keith graham   7 months ago


Stop recording sleep

By Heidi   7 months ago


When downloading watch face.a message ALWAYS appears long push watchface to quit updating" updating timeout I have no idea what this means .but I've never seen this before

By AlexD’Atri   7 months ago


My sleep data was working fine then the next day there was no data at all

By Adrian   8 months ago


No map in outdoor running (in iOS app). GPS signal available, tracking position and displaying an itinerant, but the map is completely empty (blank). Anything that can be done?

By Adrian   8 months ago


No map in outdoor exercise (in app on iOS). GPS signal available and tracking, keeping track of itinerary and displaying it, but the map is completely empty (blank)… anything that can be done?

By Patricia Linda Haytread   8 months ago


I have a constant green arrow in a ring pointing up. I've tried rebooting my app but it doesn't work.

By Julie Nowell   8 months ago


My hero band Iii p36 is stuck on the exercise page. I can’t get it to go back to the watch face. Suggestions, please!

By Mary   8 months ago


My watch used to get text messages, Now does not. How do I fix that? I already restarted my watch.

By jacqueline gedge   8 months ago


Keep saying on watch face upgrade and won't let put own photo on

By Eli Scalf   9 months ago


How do I fix it when I am trying to download a new watch face and it says "upgrade timeout" on the app?

By Dianne Tam   9 months ago


The sleep function is not tracking my sleep. Other functions are working. What should I do?

By John wiencko   9 months ago


My watch pulse dose not read correct

By Mrs Vicki M Railsback   9 months ago


My app isn't showing my sleep time anymore. I go to bed at 9pm and it used to show 10:10. Why??

By Janette   9 months ago


Will not track sleep consistently

By Cyborg   10 months ago


I'm having a problem downloading the watch faces on my Heroband III app. It keeps timing out on the download. The last watchful I downloaded is all distorted, so now I can't dioramas any of them.

By Cheryl Schilling   10 months ago


My hero band three stopped recording my sleep patterns

By Regina Sanchez   10 months ago


My watch has lines across the top. It goes all the way down to where the steps are. How do I get rid of it?

By Nancy   10 months ago


It's not tracking my sleep all of a sudden.

By Courtney   10 months ago


Watch face won't download and keeps timing out

By Thomas GUNN   10 months ago


Hero Bandit only shows white arrow moving upward on green background , wont move off this icon can get normal watchface

By Beverly   10 months ago


Not keeping accurate steps, @ 12:15am i turned my phone on and saw 13 steps, I did not take 1 step since 10pm. Last week I do believe I did almost if not over 10,000 steps yet this watch didn't register anything past 139.

By Vivienne Ross   11 months ago


The data was not registering on my Samsung phone from the watch. I reset the watch and now although my phone shows today's time and date, the Heroband 111 watch shows the wrong time and date. I can't seem to find out how to change these on the watch or get any new data onto my phone app. what can I do please?

By Iain Smith   11 months ago


After 3 days not tracking my sleep. How do I resolve this ?

By Marjo   1 year ago


De slaapfunctie doet het niet

By Jan Robertson   1 year ago


I just started using my herobandIII yesterday and realized my sleep was not tracked. How can I fix this?

By Jan de Bokx   1 year ago


I can not download other watch faces. I can select one, then do download but always stops with time out error

By Wendy Pledger   1 year ago


It no longer tracks my cycling data.

By Patricia McDonner   1 year ago


My Heroband 3 stopped counting steps. Everything else works.

By Steph Graves   1 year ago


I cannot read my watch face in sunlight, Is there anything I can do to make it readable?

By Phyllis   1 year ago


Hi my watch is not recording my sleep.

By Ashlee   1 year ago


I can not get hero band 3 to download on my phone!

By Christina Billington   1 year ago


In profile, I can’t set my gender to female

By Trudy   1 year ago


My heroband P22B won’t connect to my iPhone, so how can I change the date/ time on watch?

By AMBER   1 year ago


It is not tracking my sleep

By Teressa Warner   1 year ago


How do I reset the time so that it is in EAstern Standard Time?

By Bill Almir   1 year ago


Does not track sleep!?

By Sally   1 year ago


Not tracking my sleep and sometimes not transferring BP reading to phone.

By Brian   1 year ago


My hero band III ap only records outdoor running. How do I get it to record other activities? It works on the watch but does transfer to app Ty

By Linda Gordon   1 year ago


My heroband111 is not tracking my sleep

By Vickie Ritts   1 year ago


Won’t download different watch faces or run update. Gives me 4 faces that I have used but no linger loads more.

By Albert Carreras   1 year ago


My herobandiii on just the third day of use stopped tracking or recording my sleep data. Everything else is working.

By Martin Littlemore   1 year ago


Doesn't show my sleep pattern, all else is good

By Joseph B Martin   1 year ago


App does not track my sleep

By Ck   1 year ago


Why didn’t it measure my sleep lastnight.

By Abbygale   1 year ago


My watch isn’t counting my steps and it isn’t showing up on my app, I am getting plenty of steps in a day but my watch won’t count them

By Margaret Black   1 year ago


Sleep programme only works for a few days then stops.

By Menno   1 year ago


GeeftTime-out bij het bijwerken van wijzerplaten, als deze gedownload word!. Of het geeft het al aan als het nog gedownload moet worden!

By Debbie   1 year ago


My watch has stopped tracking my sleep and has never displayed the weather.

By Jenna Hanley   1 year ago


My watch stopped tracking my steps and sleep on Dec 30th 2022 I've tried resetting it I've tried powering it off and it still isn't working how do I fix this problem I've had my watch for 3 years now and have only had the one issue can someone please help

By WILLIAM ELLISON   1 year ago


My hero band want charge, I tried everything.

By Cheryl Yankosky   1 year ago


It only shows the time, it won’t show my steps, my blood pressure, my oxygen level and my heart rate

By Edward Hnat   1 year ago


My watch will not hold a charge and keeps making a buzz sound then shows other. I have reset it and done most troubleshooting.

By Caira   1 year ago


My watch will not charge

By Cheryl Yankosky   1 year ago


Nothing post on the screen of the watch only the time

By Robin   1 year ago


Wont sync steps to Ww anymore. Happened after latest iPhone update

By Jane   1 year ago


Just bought a second watch for hubby. How do I setup his watch on app- new app or mine??

By Shirley Everton   1 year ago


No sleep data for 3 days on my fabulous Heroband watch.

By hope taylor   1 year ago


I just need to know hos to reset my band so that it tracks my sleep, every time I charge it the device stops tracking, any suggestions would be appreciated

By Arthur Schalick   1 year ago


My steps stopped working.

By Charles Kemp   1 year ago


My watch will not turn on. it keeps blinking green on the camera.

By jurjen   1 year ago


sleep time wont record any more. please advise. thank you

By Matty Ramondt   1 year ago


The sleep monitor does not show any data. I only bought the watch 2 weeks ago. Can someone please help ?

By Carolyn L Butler   1 year ago


Unable to change the time It was fall back one hour on Sunday

By Ruth Wilkinson   1 year ago


Hi, I'm loving my heroband watch. It was counting my steps/ calories daily and measuring my sleep but now it's doing neither. The watch is still working as a watch but I'm on a keep fit programme and want to know steps/ calories etc. Please help Regards Ruth.

By Stephanie A Williams   1 year ago


The past 2 days it has reset my steps back to zero and hasn't reached my sleep.

By Yvonne Hand   1 year ago


I can not download watch faces and I am going to return the watch unless someone has a solution. The download starts and gets to 99% EVERYTIME but then times out. Is this an app or watch issue, I do not know. If anybody has any advise, Please help!

By Linda Roark   1 year ago


My Hero Band 3 is not tracking my sleep...need help..thank you.

By Gary perkins   1 year ago


Hi, I'm having trouble downloading watch faces just keeps showing updating timeout could you help pls

By Catherine gordon   1 year ago


My product (tune510) is not listed on the product list in the app. What do I do?

By Catherine Gordon   1 year ago


I need to replace my charger for the hero iii band. How do I go about this? Thank you!

By Eileen Spracklen   1 year ago


My watch has stopped recording my steps

By Carolyn GATEWOOD   1 year ago


Wont record my sleep

By Lynette   1 year ago


Sleep data not transferring to phone app

By Sue Fletcher   1 year ago


Everything working apart from step counter. Stopped working over a week ago. Have tried everything but can't get my watch to record steps any more.

By Marlene   1 year ago


Watch crashed and does not sync. Unable to get app on iPhone or iPad even though they meet criteria. Help!

By Lance   1 year ago


My watch was recording my sleep and has not recorded sleep for over a week now

By Sonya Lee   1 year ago


My Hero Band 3 won't record my sleep cycle.

By Jose   1 year ago


My watch isn't tracking my sleep.

By Cheryl   1 year ago


The app won't let me change my gender to female

By Troy Wheeler   1 year ago


I puchased this watch less than two months ago. Down loaded different face watch froze does not respond to anything. Turns on frozen on face turns back off sensor on back blinks then repeats.

By Cheryl Irwin   1 year ago


My watch is no longer recording my sleep data. Why?

By Laura   1 year ago


My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?

By Laura   1 year ago


My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?

By Gwen Richard   1 year ago


All parts of the app are working except the sleep monitor. How do I fix this?

By Pamela Gable   1 year ago


Stopped tracking my sleep. How to fix?

By Ryan   1 year ago


Hi, the watch is working well except the sleep tracker will not record any periods of awakening. It will measure the sleep cycles but anytime I wake up during the night is only recorded as "light sleep" even if I move my arm to check the time. I feel like the watch not denoting when I wake up is skewing my sleep score. Please advise

By Cathy Stecker   1 year ago


Why does my Hero Band III stop tracking sleep after charging?

By Sam   1 year ago


I own this HeroBand only a week, the tracking sleep is not tracking. Everything else seems working.


Common dislikes about HeroBandIII app

- Touchscreen is not very sensitive

- Time and date are off by several hours and minutes

- Have to reset personalized settings every day

- Option to reset defaults on the watch is too easy to accidentally push through a typical day



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About this app

- Use HeroBand Ⅲ Band to set, track, and follow your health data day and night. - Start every day feeling rested with gentle alarm. - Gain insights from easy to view trends based your personal health data. - Set your band to vibrate when you have incoming calls on your phone.  Soon we will be integrated with Run Keeper and other fitness trackers. Stay tuned. 



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