Hero Band III Status
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Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] CAN NOT CONNECT PHONE WITH WATCH
[Solved] Sleep tracker stopped working
Hero band app won't recognize my watch
My watch is showing a green arrow pointing upwards.
Heroband iii keeps stopping and the app won't open
App has stooped needs to close message. Cannot open app
Hero Band III keeps stopping
Sensor light will not go off and the watch will not turn on.
Not tracking sleep consistently
📋 159 Reported Issues:
手機藍芽無法配對
不斷自己亮屏導致電力耗盡，而且充電時也持續自己亮屏（在手錶放在桌上無人移動狀態下）導致充電無效。
Sleep tracker stopped working
heroband 111 keeps stopping
does not record spo2 properly says the same thing every time. I know its wrong cause I have copd
Date on Blood Pressure won’t change so therefore the reading won’t change Same with heart rate!!
Unable to track sleep or use the "Find your phone" service. It used to. I've tried powering off and back on.
Herobandiii not recording activities.
I didn't charge my watch for around month, because I couldn't find my charger... I found a charger, but now my watch won't charge no matter how long I leave it on the charger or hold down the button... Any tips?
Stop recording mi sleep pattern
Won't charge
I was unable to track sleep or use the "Find your phone" service. Then I used the menu to power down the watch and turned it back on and both features started working.
For two days, the bracelet has not tracked my sleep. It is as if I have been awake for more than 48 hours for him.
Sleep data not working
For the last week my "sleep time" is not recording deep or light sleep. What's wrong and is it fixable?
Everything works except the sleep tracker. It just stopped tracking.
nach Ladevorgang zeigt meine Uhr nur "AKKU Aufgeladen" an sonst nur schwarz
Stopped recording sleep
My hero ban 3 stopped showing calls
My device is not tracking sleep,the device also in the sleep function does not track give the 7 day field either?
Stop recording sleep
When downloading watch face.a message ALWAYS appears long push watchface to quit updating" updating timeout I have no idea what this means .but I've never seen this before
My sleep data was working fine then the next day there was no data at all
No map in outdoor running (in iOS app). GPS signal available, tracking position and displaying an itinerant, but the map is completely empty (blank). Anything that can be done?
No map in outdoor exercise (in app on iOS). GPS signal available and tracking, keeping track of itinerary and displaying it, but the map is completely empty (blank)… anything that can be done?
I have a constant green arrow in a ring pointing up. I've tried rebooting my app but it doesn't work.
My hero band Iii p36 is stuck on the exercise page. I can’t get it to go back to the watch face. Suggestions, please!
My watch used to get text messages, Now does not. How do I fix that? I already restarted my watch.
Keep saying on watch face upgrade and won't let put own photo on
How do I fix it when I am trying to download a new watch face and it says "upgrade timeout" on the app?
The sleep function is not tracking my sleep. Other functions are working. What should I do?
My watch pulse dose not read correct
My app isn't showing my sleep time anymore. I go to bed at 9pm and it used to show 10:10. Why??
Will not track sleep consistently
I'm having a problem downloading the watch faces on my Heroband III app. It keeps timing out on the download. The last watchful I downloaded is all distorted, so now I can't dioramas any of them.
My hero band three stopped recording my sleep patterns
My watch has lines across the top. It goes all the way down to where the steps are. How do I get rid of it?
It's not tracking my sleep all of a sudden.
Watch face won't download and keeps timing out
Hero Bandit only shows white arrow moving upward on green background , wont move off this icon can get normal watchface
Not keeping accurate steps, @ 12:15am i turned my phone on and saw 13 steps, I did not take 1 step since 10pm. Last week I do believe I did almost if not over 10,000 steps yet this watch didn't register anything past 139.
The data was not registering on my Samsung phone from the watch. I reset the watch and now although my phone shows today's time and date, the Heroband 111 watch shows the wrong time and date. I can't seem to find out how to change these on the watch or get any new data onto my phone app. what can I do please?
After 3 days not tracking my sleep. How do I resolve this ?
De slaapfunctie doet het niet
I just started using my herobandIII yesterday and realized my sleep was not tracked. How can I fix this?
I can not download other watch faces. I can select one, then do download but always stops with time out error
It no longer tracks my cycling data.
My Heroband 3 stopped counting steps. Everything else works.
I cannot read my watch face in sunlight, Is there anything I can do to make it readable?
Hi my watch is not recording my sleep.
I can not get hero band 3 to download on my phone!
In profile, I can’t set my gender to female
My heroband P22B won’t connect to my iPhone, so how can I change the date/ time on watch?
It is not tracking my sleep
How do I reset the time so that it is in EAstern Standard Time?
Does not track sleep!?
Not tracking my sleep and sometimes not transferring BP reading to phone.
My hero band III ap only records outdoor running. How do I get it to record other activities? It works on the watch but does transfer to app Ty
My heroband111 is not tracking my sleep
Won’t download different watch faces or run update. Gives me 4 faces that I have used but no linger loads more.
My herobandiii on just the third day of use stopped tracking or recording my sleep data. Everything else is working.
Doesn't show my sleep pattern, all else is good
App does not track my sleep
Why didn’t it measure my sleep lastnight.
My watch isn’t counting my steps and it isn’t showing up on my app, I am getting plenty of steps in a day but my watch won’t count them
Sleep programme only works for a few days then stops.
GeeftTime-out bij het bijwerken van wijzerplaten, als deze gedownload word!. Of het geeft het al aan als het nog gedownload moet worden!
My watch has stopped tracking my sleep and has never displayed the weather.
My watch stopped tracking my steps and sleep on Dec 30th 2022 I've tried resetting it I've tried powering it off and it still isn't working how do I fix this problem I've had my watch for 3 years now and have only had the one issue can someone please help
My hero band want charge, I tried everything.
It only shows the time, it won’t show my steps, my blood pressure, my oxygen level and my heart rate
My watch will not hold a charge and keeps making a buzz sound then shows other. I have reset it and done most troubleshooting.
My watch will not charge
Nothing post on the screen of the watch only the time
Wont sync steps to Ww anymore. Happened after latest iPhone update
Just bought a second watch for hubby. How do I setup his watch on app- new app or mine??
No sleep data for 3 days on my fabulous Heroband watch.
I just need to know hos to reset my band so that it tracks my sleep, every time I charge it the device stops tracking, any suggestions would be appreciated
My steps stopped working.
My watch will not turn on. it keeps blinking green on the camera.
sleep time wont record any more. please advise. thank you
The sleep monitor does not show any data. I only bought the watch 2 weeks ago. Can someone please help ?
Unable to change the time It was fall back one hour on Sunday
Hi, I'm loving my heroband watch. It was counting my steps/ calories daily and measuring my sleep but now it's doing neither. The watch is still working as a watch but I'm on a keep fit programme and want to know steps/ calories etc. Please help Regards Ruth.
The past 2 days it has reset my steps back to zero and hasn't reached my sleep.
I can not download watch faces and I am going to return the watch unless someone has a solution. The download starts and gets to 99% EVERYTIME but then times out. Is this an app or watch issue, I do not know. If anybody has any advise, Please help!
My Hero Band 3 is not tracking my sleep...need help..thank you.
Hi, I'm having trouble downloading watch faces just keeps showing updating timeout could you help pls
My product (tune510) is not listed on the product list in the app. What do I do?
I need to replace my charger for the hero iii band. How do I go about this? Thank you!
My watch has stopped recording my steps
Wont record my sleep
Sleep data not transferring to phone app
Everything working apart from step counter. Stopped working over a week ago. Have tried everything but can't get my watch to record steps any more.
Watch crashed and does not sync. Unable to get app on iPhone or iPad even though they meet criteria. Help!
My watch was recording my sleep and has not recorded sleep for over a week now
My Hero Band 3 won't record my sleep cycle.
My watch isn't tracking my sleep.
The app won't let me change my gender to female
I puchased this watch less than two months ago. Down loaded different face watch froze does not respond to anything. Turns on frozen on face turns back off sensor on back blinks then repeats.
My watch is no longer recording my sleep data. Why?
My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?
My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?
All parts of the app are working except the sleep monitor. How do I fix this?
Stopped tracking my sleep. How to fix?
Hi, the watch is working well except the sleep tracker will not record any periods of awakening. It will measure the sleep cycles but anytime I wake up during the night is only recorded as "light sleep" even if I move my arm to check the time. I feel like the watch not denoting when I wake up is skewing my sleep score. Please advise
Why does my Hero Band III stop tracking sleep after charging?
I own this HeroBand only a week, the tracking sleep is not tracking. Everything else seems working.
My hero band is not charging. Tried contacting customer service and continue to be hung up on.
My sleep data stopped recording for the last two days but everything else is working
My HeroBandIII watch screen is not working. Screen is black. It buzzes like I'm getting messages but cannot see anything. The blood pressure readings are really low.
Watch no longer shows texts from my Samsung 8 phone and has started losing time.
I bought my Heronband 111 last year worked perfectly until last week. no steps showing on phone! Strangely I bought my friend one for her birthday 2 weeks ago,same thing has happened...worked OK for a week, now the same thing has happened.
Watch not charging. Pin on cord stuck down. Bought new cord an still won't charge. Same for 2 watches. Help!!!
Sleep function quit working.
Showing 000000 sleep for several days now.
My watch does not connect to the app. It was connected but accidentally got disconnected and now won't reconnect. I have tried deleting the app and reloading it, but that is not solving the issue. Any help would be appreciated.
Sleep tracking just stopped. Everything else working
The sleep portion from the watch is not recording.
Sleep mode not working, and cannot ling to health app source.
Not accurate, reading good blood pressure when pressure is very low. THIS IS DANGEROUS!!
The sleep recording facility has stopped working however BPM, Blood oxygen, steps etc are all ok. Please could you help. Thank you
Hi, When I went to sleep last night just after midnight I have woke up and my watch says I’ve walked 999 steps? & burned 49 calories, which I think is wrong, what can I do 2 fix this
Steps quit working. Sleep sensing quit. Is this fixable?
My hero band 3 has quit recording my sleep.
It has stopped recording my sleep
Not tracking my sleep.
Hi, My watch is not always recording my sleep pattern, so far it’s missed 4 this month. Sometimes not the steps too.Your help to be great full. Cheers Sue
My app stopped counting my steps for June. I walked over 20,000 steps yesterday, June 22 and the app didn't record it. It missed just about all of June. WTH??? Why is this happening?
My band stopped tracking my sleep what can I do?
I was allergic to this watch but now my wrist has healed and I am wearing the watch again with a plaster stuck to the back, after three weeks of none use my touch screen is not working. I can still get bp and heart relate etc from my phone just the touch screen not working any more.
Hi, I have had my smart watch for over a year, I have just started using it again and has been working fine but today it has stopped tracking my steps, can you help me to figure out what has happened.
The app just stopped tracking my sleeping
My 3-4 year old Hero Band iii synthetic band just broke — I tried Amazon bands - too wide! Where can I find 3/4” wide (19mm equivalent) bands to fit my model (not listed on box) but says TFT-LCD Smart Bracelet ?!
My HeroBand stopped tracking my sleep.
My HeroBandIII has stopped showing my sleep data and the weather
Watch NOT charging only 6 months old ??
I have tried changing the background on my watch multiple times, but each time it says the process takes too long and it never allows me to change it.
No sleep function visible on watch screen.
No longer records my sleep
My weather continually says "update". Weather is not working.
My herobandlll no longer tracks my sleep???
The watch is not recording any sleep data since recharge on 4 May...other data: BP, pulse etc is being recorded
Phone won’t charge, please advise.
Mine has stopped recording sleep data. Is there any way to resolve it?
My watch has disconnected, and after removing and re-installing app, they still will not connect?
It stopped collecting sleep data a week ago (P22C1) how do I resolve that? KJH
Freezes on exercise screen. Won't stop. Also doesn't load exercise data on phone. My phone is the new folding phone.
Can’t get the watch faces to download.What’s the upgrade to beta?I’m afraid that if I try it I might lose my settings.
Hi My watch stopped counting my steps two days ago . I tried to turned it off for few minutes but it didn't work. Please help me with this issue
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Common Hero Band III Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: baiyimei668@163.com
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Developer: baiyimei
‼️ Outages Happening Right Now
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Apr 21, 2025, 08:03 AMa user from Gettorf, Germany reported problems with Hero Band III : Not working
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Apr 13, 2025, 06:21 AM
a user from Los Angeles, United States reported problems with Hero Band III : Connection
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Apr 11, 2025, 01:11 AM
a user from Cary, United States reported problems with Hero Band III : Not working
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Apr 10, 2025, 10:53 AM
a user from Hainburg, Germany reported problems with Hero Band III : Not working
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Apr 05, 2025, 08:41 PM
a user from Chicago, United States reported problems with Hero Band III : Screen
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Apr 05, 2025, 02:37 PM
a user from Ballybofey, Ireland reported problems with Hero Band III : Not working
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Mar 30, 2025, 09:46 AM
a user from Arras, France reported problems with Hero Band III : Not working
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Mar 18, 2025, 06:42 PM
a user from Appleton, United States reported problems with Hero Band III : Connection
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Mar 11, 2025, 02:30 AM
a user from Kaohsiung, Taiwan reported problems with Hero Band III : Connection
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Mar 08, 2025, 02:16 AM
a user from Phoenix, United States reported problems with Hero Band III : Connection
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