By Kayla 1 month ago
I didn't charge my watch for around month, because I couldn't find my charger... I found a charger, but now my watch won't charge no matter how long I leave it on the charger or hold down the button... Any tips?
By Ana 2 months ago
Stop recording mi sleep pattern
By Susie 2 months ago
Won't charge
By Bill DeWitt 2 months ago
I was unable to track sleep or use the "Find your phone" service. Then I used the menu to power down the watch and turned it back on and both features started working.
By Giorgia 2 months ago
For two days, the bracelet has not tracked my sleep. It is as if I have been awake for more than 48 hours for him.
By Jeanette Doubledee 4 months ago
Sleep data not working
By Wilna 5 months ago
For the last week my "sleep time" is not recording deep or light sleep. What's wrong and is it fixable?
By phyllis 6 months ago
Everything works except the sleep tracker. It just stopped tracking.
By Gerd Brehm 6 months ago
nach Ladevorgang zeigt meine Uhr nur "AKKU Aufgeladen" an sonst nur schwarz
By Sharon Chapman 6 months ago
Stopped recording sleep
By Linda 7 months ago
My hero ban 3 stopped showing calls
By Debbie Urmetz 7 months ago
My device is not tracking sleep,the device also in the sleep function does not track give the 7 day field either?
By Keith graham 7 months ago
Stop recording sleep
By Heidi 7 months ago
When downloading watch face.a message ALWAYS appears long push watchface to quit updating" updating timeout I have no idea what this means .but I've never seen this before
By AlexD’Atri 7 months ago
My sleep data was working fine then the next day there was no data at all
By Adrian 8 months ago
No map in outdoor running (in iOS app). GPS signal available, tracking position and displaying an itinerant, but the map is completely empty (blank). Anything that can be done?
By Adrian 8 months ago
No map in outdoor exercise (in app on iOS). GPS signal available and tracking, keeping track of itinerary and displaying it, but the map is completely empty (blank)… anything that can be done?
By Patricia Linda Haytread 8 months ago
I have a constant green arrow in a ring pointing up. I've tried rebooting my app but it doesn't work.
By Julie Nowell 8 months ago
My hero band Iii p36 is stuck on the exercise page. I can’t get it to go back to the watch face. Suggestions, please!
By Mary 8 months ago
My watch used to get text messages, Now does not. How do I fix that? I already restarted my watch.
By jacqueline gedge 8 months ago
Keep saying on watch face upgrade and won't let put own photo on
By Eli Scalf 9 months ago
How do I fix it when I am trying to download a new watch face and it says "upgrade timeout" on the app?
By Dianne Tam 9 months ago
The sleep function is not tracking my sleep. Other functions are working. What should I do?
By John wiencko 9 months ago
My watch pulse dose not read correct
By Mrs Vicki M Railsback 9 months ago
My app isn't showing my sleep time anymore. I go to bed at 9pm and it used to show 10:10. Why??
By Janette 9 months ago
Will not track sleep consistently
By Cyborg 10 months ago
I'm having a problem downloading the watch faces on my Heroband III app. It keeps timing out on the download. The last watchful I downloaded is all distorted, so now I can't dioramas any of them.
By Cheryl Schilling 10 months ago
My hero band three stopped recording my sleep patterns
By Regina Sanchez 10 months ago
My watch has lines across the top. It goes all the way down to where the steps are. How do I get rid of it?
By Nancy 10 months ago
It's not tracking my sleep all of a sudden.
By Courtney 10 months ago
Watch face won't download and keeps timing out
By Thomas GUNN 10 months ago
Hero Bandit only shows white arrow moving upward on green background , wont move off this icon can get normal watchface
By Beverly 10 months ago
Not keeping accurate steps, @ 12:15am i turned my phone on and saw 13 steps, I did not take 1 step since 10pm. Last week I do believe I did almost if not over 10,000 steps yet this watch didn't register anything past 139.
By Vivienne Ross 11 months ago
The data was not registering on my Samsung phone from the watch. I reset the watch and now although my phone shows today's time and date, the Heroband 111 watch shows the wrong time and date. I can't seem to find out how to change these on the watch or get any new data onto my phone app. what can I do please?
By Iain Smith 11 months ago
After 3 days not tracking my sleep. How do I resolve this ?
By Marjo 1 year ago
De slaapfunctie doet het niet
By Jan Robertson 1 year ago
I just started using my herobandIII yesterday and realized my sleep was not tracked. How can I fix this?
By Jan de Bokx 1 year ago
I can not download other watch faces. I can select one, then do download but always stops with time out error
By Wendy Pledger 1 year ago
It no longer tracks my cycling data.
By Patricia McDonner 1 year ago
My Heroband 3 stopped counting steps. Everything else works.
By Steph Graves 1 year ago
I cannot read my watch face in sunlight, Is there anything I can do to make it readable?
By Phyllis 1 year ago
Hi my watch is not recording my sleep.
By Ashlee 1 year ago
I can not get hero band 3 to download on my phone!
By Christina Billington 1 year ago
In profile, I can’t set my gender to female
By Trudy 1 year ago
My heroband P22B won’t connect to my iPhone, so how can I change the date/ time on watch?
By AMBER 1 year ago
It is not tracking my sleep
By Teressa Warner 1 year ago
How do I reset the time so that it is in EAstern Standard Time?
By Bill Almir 1 year ago
Does not track sleep!?
By Sally 1 year ago
Not tracking my sleep and sometimes not transferring BP reading to phone.
By Brian 1 year ago
My hero band III ap only records outdoor running. How do I get it to record other activities? It works on the watch but does transfer to app Ty
By Linda Gordon 1 year ago
My heroband111 is not tracking my sleep
By Vickie Ritts 1 year ago
Won’t download different watch faces or run update. Gives me 4 faces that I have used but no linger loads more.
By Albert Carreras 1 year ago
My herobandiii on just the third day of use stopped tracking or recording my sleep data. Everything else is working.
By Martin Littlemore 1 year ago
Doesn't show my sleep pattern, all else is good
By Joseph B Martin 1 year ago
App does not track my sleep
By Ck 1 year ago
Why didn’t it measure my sleep lastnight.
By Abbygale 1 year ago
My watch isn’t counting my steps and it isn’t showing up on my app, I am getting plenty of steps in a day but my watch won’t count them
By Margaret Black 1 year ago
Sleep programme only works for a few days then stops.
By Menno 1 year ago
GeeftTime-out bij het bijwerken van wijzerplaten, als deze gedownload word!. Of het geeft het al aan als het nog gedownload moet worden!
By Debbie 1 year ago
My watch has stopped tracking my sleep and has never displayed the weather.
By Jenna Hanley 1 year ago
My watch stopped tracking my steps and sleep on Dec 30th 2022 I've tried resetting it I've tried powering it off and it still isn't working how do I fix this problem I've had my watch for 3 years now and have only had the one issue can someone please help
By WILLIAM ELLISON 1 year ago
My hero band want charge, I tried everything.
By Cheryl Yankosky 1 year ago
It only shows the time, it won’t show my steps, my blood pressure, my oxygen level and my heart rate
By Edward Hnat 1 year ago
My watch will not hold a charge and keeps making a buzz sound then shows other. I have reset it and done most troubleshooting.
By Caira 1 year ago
My watch will not charge
By Cheryl Yankosky 1 year ago
Nothing post on the screen of the watch only the time
By Robin 1 year ago
Wont sync steps to Ww anymore. Happened after latest iPhone update
By Jane 1 year ago
Just bought a second watch for hubby. How do I setup his watch on app- new app or mine??
By Shirley Everton 1 year ago
No sleep data for 3 days on my fabulous Heroband watch.
By hope taylor 1 year ago
I just need to know hos to reset my band so that it tracks my sleep, every time I charge it the device stops tracking, any suggestions would be appreciated
By Arthur Schalick 1 year ago
My steps stopped working.
By Charles Kemp 1 year ago
My watch will not turn on. it keeps blinking green on the camera.
By jurjen 1 year ago
sleep time wont record any more. please advise. thank you
By Matty Ramondt 1 year ago
The sleep monitor does not show any data. I only bought the watch 2 weeks ago. Can someone please help ?
By Carolyn L Butler 1 year ago
Unable to change the time It was fall back one hour on Sunday
By Ruth Wilkinson 1 year ago
Hi, I'm loving my heroband watch. It was counting my steps/ calories daily and measuring my sleep but now it's doing neither. The watch is still working as a watch but I'm on a keep fit programme and want to know steps/ calories etc. Please help Regards Ruth.
By Stephanie A Williams 1 year ago
The past 2 days it has reset my steps back to zero and hasn't reached my sleep.
By Yvonne Hand 1 year ago
I can not download watch faces and I am going to return the watch unless someone has a solution. The download starts and gets to 99% EVERYTIME but then times out. Is this an app or watch issue, I do not know. If anybody has any advise, Please help!
By Linda Roark 1 year ago
My Hero Band 3 is not tracking my sleep...need help..thank you.
By Gary perkins 1 year ago
Hi, I'm having trouble downloading watch faces just keeps showing updating timeout could you help pls
By Catherine gordon 1 year ago
My product (tune510) is not listed on the product list in the app. What do I do?
By Catherine Gordon 1 year ago
I need to replace my charger for the hero iii band. How do I go about this? Thank you!
By Eileen Spracklen 1 year ago
My watch has stopped recording my steps
By Carolyn GATEWOOD 1 year ago
Wont record my sleep
By Lynette 1 year ago
Sleep data not transferring to phone app
By Sue Fletcher 1 year ago
Everything working apart from step counter. Stopped working over a week ago. Have tried everything but can't get my watch to record steps any more.
By Marlene 1 year ago
Watch crashed and does not sync. Unable to get app on iPhone or iPad even though they meet criteria. Help!
By Lance 1 year ago
My watch was recording my sleep and has not recorded sleep for over a week now
By Sonya Lee 1 year ago
My Hero Band 3 won't record my sleep cycle.
By Jose 1 year ago
My watch isn't tracking my sleep.
By Cheryl 1 year ago
The app won't let me change my gender to female
By Troy Wheeler 1 year ago
I puchased this watch less than two months ago. Down loaded different face watch froze does not respond to anything. Turns on frozen on face turns back off sensor on back blinks then repeats.
By Cheryl Irwin 1 year ago
My watch is no longer recording my sleep data. Why?
By Laura 1 year ago
My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?
By Laura 1 year ago
My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?
By Gwen Richard 1 year ago
All parts of the app are working except the sleep monitor. How do I fix this?
By Pamela Gable 1 year ago
Stopped tracking my sleep. How to fix?
By Ryan 1 year ago
Hi, the watch is working well except the sleep tracker will not record any periods of awakening. It will measure the sleep cycles but anytime I wake up during the night is only recorded as "light sleep" even if I move my arm to check the time. I feel like the watch not denoting when I wake up is skewing my sleep score. Please advise
By Cathy Stecker 1 year ago
Why does my Hero Band III stop tracking sleep after charging?
By Sam 1 year ago
I own this HeroBand only a week, the tracking sleep is not tracking. Everything else seems working.
- Touchscreen is not very sensitive
- Time and date are off by several hours and minutes
- Have to reset personalized settings every day
- Option to reset defaults on the watch is too easy to accidentally push through a typical day
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Complete guide to troubleshoot HeroBandIII app on iOS and Android devices. Solve all HeroBandIII app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jin Feng, developers of HeroBandIII.
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Developer: baiyimei
E-Mail: [email protected]
Website: Visit HeroBandIII Website
76.19% Contact Match
Developer: baiyimei
E-Mail: [email protected]
Website: Visit baiyimei Website
- Use HeroBand Ⅲ Band to set, track, and follow your health data day and night. - Start every day feeling rested with gentle alarm. - Gain insights from easy to view trends based your personal health data. - Set your band to vibrate when you have incoming calls on your phone. Soon we will be integrated with Run Keeper and other fitness trackers. Stay tuned.