Hero Band III app not working? crashes or has problems?

Hero Band III Status


I have a problem with Hero Band III

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⚠️ Most reported problems ⚠️
Something else
47.2%

Not working
21.7%

Connection
20.8%

Login
4.4%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
D
Donovannewport:

[Solved] CAN NOT CONNECT PHONE WITH WATCH

S
Susan Burrow:

[Solved] Sleep tracker stopped working

L
Lorna:

Hero band app won't recognize my watch

L
Laura Jordan:

My watch is showing a green arrow pointing upwards.

S
Stefan Lang:

Heroband iii keeps stopping and the app won't open

G
Gigi:

App has stooped needs to close message. Cannot open app

E
EK:

Hero Band III keeps stopping

C
Chip Devereux:

Sensor light will not go off and the watch will not turn on.

S
S:

Not tracking sleep consistently

📋 159 Reported Issues:

蕭璧芳 2025-03-11

手機藍芽無法配對

蕭璧芳 2025-03-10

不斷自己亮屏導致電力耗盡,而且充電時也持續自己亮屏(在手錶放在桌上無人移動狀態下)導致充電無效。

S
Susan Burrow 2025-02-21

Sleep tracker stopped working

I
Ian Keith 2024-12-13

heroband 111 keeps stopping

B
Bonnie 2024-08-16

does not record spo2 properly says the same thing every time. I know its wrong cause I have copd

R
Rebecca 2024-08-16

Date on Blood Pressure won’t change so therefore the reading won’t change Same with heart rate!!

J
Joy 2024-07-17

Unable to track sleep or use the "Find your phone" service. It used to. I've tried powering off and back on.

D
Drew Yule 2024-06-11

Herobandiii not recording activities.

K
Kayla 2024-03-10

I didn't charge my watch for around month, because I couldn't find my charger... I found a charger, but now my watch won't charge no matter how long I leave it on the charger or hold down the button... Any tips?

A
Ana 2024-02-26

Stop recording mi sleep pattern

S
Susie 2024-02-25

Won't charge

B
Bill DeWitt 2024-02-19

I was unable to track sleep or use the "Find your phone" service. Then I used the menu to power down the watch and turned it back on and both features started working.

G
Giorgia 2024-02-06

For two days, the bracelet has not tracked my sleep. It is as if I have been awake for more than 48 hours for him.

J
Jeanette Doubledee 2023-12-20

Sleep data not working

W
Wilna 2023-11-17

For the last week my "sleep time" is not recording deep or light sleep. What's wrong and is it fixable?

P
Phyllis 2023-10-18

Everything works except the sleep tracker. It just stopped tracking.

G
Gerd Brehm 2023-10-10

nach Ladevorgang zeigt meine Uhr nur "AKKU Aufgeladen" an sonst nur schwarz

S
Sharon Chapman 2023-10-06

Stopped recording sleep

L
Linda 2023-09-13

My hero ban 3 stopped showing calls

D
Debbie Urmetz 2023-09-12

My device is not tracking sleep,the device also in the sleep function does not track give the 7 day field either?

K
Keith Graham 2023-09-07

Stop recording sleep

H
Heidi 2023-09-01

When downloading watch face.a message ALWAYS appears long push watchface to quit updating" updating timeout I have no idea what this means .but I've never seen this before

A
AlexD’Atri 2023-08-29

My sleep data was working fine then the next day there was no data at all

A
Adrian 2023-08-18

No map in outdoor running (in iOS app). GPS signal available, tracking position and displaying an itinerant, but the map is completely empty (blank). Anything that can be done?

A
Adrian 2023-08-18

No map in outdoor exercise (in app on iOS). GPS signal available and tracking, keeping track of itinerary and displaying it, but the map is completely empty (blank)… anything that can be done?

P
Patricia Linda Haytread 2023-08-18

I have a constant green arrow in a ring pointing up. I've tried rebooting my app but it doesn't work.

J
Julie Nowell 2023-08-05

My hero band Iii p36 is stuck on the exercise page. I can’t get it to go back to the watch face. Suggestions, please!

M
Mary 2023-07-31

My watch used to get text messages, Now does not. How do I fix that? I already restarted my watch.

J
Jacqueline Gedge 2023-07-27

Keep saying on watch face upgrade and won't let put own photo on

E
Eli Scalf 2023-07-20

How do I fix it when I am trying to download a new watch face and it says "upgrade timeout" on the app?

D
Dianne Tam 2023-07-18

The sleep function is not tracking my sleep. Other functions are working. What should I do?

J
John Wiencko 2023-07-15

My watch pulse dose not read correct

M
Mrs Vicki M Railsback 2023-07-12

My app isn't showing my sleep time anymore. I go to bed at 9pm and it used to show 10:10. Why??

J
Janette 2023-07-12

Will not track sleep consistently

C
Cyborg 2023-06-25

I'm having a problem downloading the watch faces on my Heroband III app. It keeps timing out on the download. The last watchful I downloaded is all distorted, so now I can't dioramas any of them.

C
Cheryl Schilling 2023-06-23

My hero band three stopped recording my sleep patterns

R
Regina Sanchez 2023-06-22

My watch has lines across the top. It goes all the way down to where the steps are. How do I get rid of it?

N
Nancy 2023-06-21

It's not tracking my sleep all of a sudden.

C
Courtney 2023-06-20

Watch face won't download and keeps timing out

T
Thomas GUNN 2023-06-18

Hero Bandit only shows white arrow moving upward on green background , wont move off this icon can get normal watchface

B
Beverly 2023-05-28

Not keeping accurate steps, @ 12:15am i turned my phone on and saw 13 steps, I did not take 1 step since 10pm. Last week I do believe I did almost if not over 10,000 steps yet this watch didn't register anything past 139.

V
Vivienne Ross 2023-05-21

The data was not registering on my Samsung phone from the watch. I reset the watch and now although my phone shows today's time and date, the Heroband 111 watch shows the wrong time and date. I can't seem to find out how to change these on the watch or get any new data onto my phone app. what can I do please?

I
Iain Smith 2023-05-14

After 3 days not tracking my sleep. How do I resolve this ?

M
Marjo 2023-04-26

De slaapfunctie doet het niet

J
Jan Robertson 2023-04-23

I just started using my herobandIII yesterday and realized my sleep was not tracked. How can I fix this?

J
Jan De Bokx 2023-04-19

I can not download other watch faces. I can select one, then do download but always stops with time out error

W
Wendy Pledger 2023-04-19

It no longer tracks my cycling data.

P
Patricia McDonner 2023-04-13

My Heroband 3 stopped counting steps. Everything else works.

S
Steph Graves 2023-04-10

I cannot read my watch face in sunlight, Is there anything I can do to make it readable?

P
Phyllis 2023-04-06

Hi my watch is not recording my sleep.

A
Ashlee 2023-03-30

I can not get hero band 3 to download on my phone!

C
Christina Billington 2023-03-29

In profile, I can’t set my gender to female

T
Trudy 2023-03-26

My heroband P22B won’t connect to my iPhone, so how can I change the date/ time on watch?

A
AMBER 2023-03-17

It is not tracking my sleep

T
Teressa Warner 2023-02-23

How do I reset the time so that it is in EAstern Standard Time?

B
Bill Almir 2023-02-22

Does not track sleep!?

S
Sally 2023-02-19

Not tracking my sleep and sometimes not transferring BP reading to phone.

B
Brian 2023-02-14

My hero band III ap only records outdoor running. How do I get it to record other activities? It works on the watch but does transfer to app Ty

L
Linda Gordon 2023-02-12

My heroband111 is not tracking my sleep

V
Vickie Ritts 2023-02-06

Won’t download different watch faces or run update. Gives me 4 faces that I have used but no linger loads more.

A
Albert Carreras 2023-01-25

My herobandiii on just the third day of use stopped tracking or recording my sleep data. Everything else is working.

M
Martin Littlemore 2023-01-20

Doesn't show my sleep pattern, all else is good

J
Joseph B Martin 2023-01-18

App does not track my sleep

C
Ck 2023-01-18

Why didn’t it measure my sleep lastnight.

A
Abbygale 2023-01-17

My watch isn’t counting my steps and it isn’t showing up on my app, I am getting plenty of steps in a day but my watch won’t count them

M
Margaret Black 2023-01-09

Sleep programme only works for a few days then stops.

M
Menno 2023-01-09

GeeftTime-out bij het bijwerken van wijzerplaten, als deze gedownload word!. Of het geeft het al aan als het nog gedownload moet worden!

D
Debbie 2023-01-06

My watch has stopped tracking my sleep and has never displayed the weather.

J
Jenna Hanley 2023-01-03

My watch stopped tracking my steps and sleep on Dec 30th 2022 I've tried resetting it I've tried powering it off and it still isn't working how do I fix this problem I've had my watch for 3 years now and have only had the one issue can someone please help

W
WILLIAM ELLISON 2022-12-31

My hero band want charge, I tried everything.

C
Cheryl Yankosky 2022-12-29

It only shows the time, it won’t show my steps, my blood pressure, my oxygen level and my heart rate

E
Edward Hnat 2022-12-23

My watch will not hold a charge and keeps making a buzz sound then shows other. I have reset it and done most troubleshooting.

C
Caira 2022-12-19

My watch will not charge

C
Cheryl Yankosky 2022-12-13

Nothing post on the screen of the watch only the time

R
Robin 2022-11-26

Wont sync steps to Ww anymore. Happened after latest iPhone update

J
Jane 2022-11-25

Just bought a second watch for hubby. How do I setup his watch on app- new app or mine??

S
Shirley Everton 2022-11-22

No sleep data for 3 days on my fabulous Heroband watch.

H
Hope Taylor 2022-11-19

I just need to know hos to reset my band so that it tracks my sleep, every time I charge it the device stops tracking, any suggestions would be appreciated

A
Arthur Schalick 2022-11-18

My steps stopped working.

C
Charles Kemp 2022-11-13

My watch will not turn on. it keeps blinking green on the camera.

J
Jurjen 2022-11-11

sleep time wont record any more. please advise. thank you

M
Matty Ramondt 2022-11-07

The sleep monitor does not show any data. I only bought the watch 2 weeks ago. Can someone please help ?

C
Carolyn L Butler 2022-11-06

Unable to change the time It was fall back one hour on Sunday

R
Ruth Wilkinson 2022-10-31

Hi, I'm loving my heroband watch. It was counting my steps/ calories daily and measuring my sleep but now it's doing neither. The watch is still working as a watch but I'm on a keep fit programme and want to know steps/ calories etc. Please help Regards Ruth.

S
Stephanie A Williams 2022-10-27

The past 2 days it has reset my steps back to zero and hasn't reached my sleep.

Y
Yvonne Hand 2022-10-24

I can not download watch faces and I am going to return the watch unless someone has a solution. The download starts and gets to 99% EVERYTIME but then times out. Is this an app or watch issue, I do not know. If anybody has any advise, Please help!

L
Linda Roark 2022-10-20

My Hero Band 3 is not tracking my sleep...need help..thank you.

G
Gary Perkins 2022-10-17

Hi, I'm having trouble downloading watch faces just keeps showing updating timeout could you help pls

C
Catherine Gordon 2022-10-15

My product (tune510) is not listed on the product list in the app. What do I do?

C
Catherine Gordon 2022-10-15

I need to replace my charger for the hero iii band. How do I go about this? Thank you!

E
Eileen Spracklen 2022-10-03

My watch has stopped recording my steps

C
Carolyn GATEWOOD 2022-09-25

Wont record my sleep

L
Lynette 2022-09-24

Sleep data not transferring to phone app

S
Sue Fletcher 2022-09-21

Everything working apart from step counter. Stopped working over a week ago. Have tried everything but can't get my watch to record steps any more.

M
Marlene 2022-09-17

Watch crashed and does not sync. Unable to get app on iPhone or iPad even though they meet criteria. Help!

L
Lance 2022-09-12

My watch was recording my sleep and has not recorded sleep for over a week now

S
Sonya Lee 2022-09-08

My Hero Band 3 won't record my sleep cycle.

J
Jose 2022-09-02

My watch isn't tracking my sleep.

C
Cheryl 2022-08-30

The app won't let me change my gender to female

T
Troy Wheeler 2022-08-26

I puchased this watch less than two months ago. Down loaded different face watch froze does not respond to anything. Turns on frozen on face turns back off sensor on back blinks then repeats.

C
Cheryl Irwin 2022-08-25

My watch is no longer recording my sleep data. Why?

L
Laura 2022-08-23

My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?

L
Laura 2022-08-23

My sleep tracker isn’t working. It’s not registering that I’m awake and messing up my score . Can I fix this at all ?

G
Gwen Richard 2022-08-22

All parts of the app are working except the sleep monitor. How do I fix this?

P
Pamela Gable 2022-08-20

Stopped tracking my sleep. How to fix?

R
Ryan 2022-08-19

Hi, the watch is working well except the sleep tracker will not record any periods of awakening. It will measure the sleep cycles but anytime I wake up during the night is only recorded as "light sleep" even if I move my arm to check the time. I feel like the watch not denoting when I wake up is skewing my sleep score. Please advise

C
Cathy Stecker 2022-08-12

Why does my Hero Band III stop tracking sleep after charging?

S
Sam 2022-08-11

I own this HeroBand only a week, the tracking sleep is not tracking. Everything else seems working.

M
Michelle 2022-08-09

My hero band is not charging. Tried contacting customer service and continue to be hung up on.

D
Deborah Beaumont 2022-08-08

My sleep data stopped recording for the last two days but everything else is working

S
Sharon Bulger 2022-08-08

My HeroBandIII watch screen is not working. Screen is black. It buzzes like I'm getting messages but cannot see anything. The blood pressure readings are really low.

B
Butch Long 2022-08-07

Watch no longer shows texts from my Samsung 8 phone and has started losing time.

M
MARGARET OXLADE 2022-08-07

I bought my Heronband 111 last year worked perfectly until last week. no steps showing on phone! Strangely I bought my friend one for her birthday 2 weeks ago,same thing has happened...worked OK for a week, now the same thing has happened.

B
Brian Robinson 2022-08-02

Watch not charging. Pin on cord stuck down. Bought new cord an still won't charge. Same for 2 watches. Help!!!

L
Lisa 2022-07-29

Sleep function quit working.

E
Elizabeth Eichelberger 2022-07-28

Showing 000000 sleep for several days now.

B
Becca Howard 2022-07-22

My watch does not connect to the app. It was connected but accidentally got disconnected and now won't reconnect. I have tried deleting the app and reloading it, but that is not solving the issue. Any help would be appreciated.

K
Kym 2022-07-21

Sleep tracking just stopped. Everything else working

D
Donna L Stevenson 2022-07-14

The sleep portion from the watch is not recording.

A
Alfred Scaraglino 2022-07-07

Sleep mode not working, and cannot ling to health app source.

R
Roger Dewe 2022-07-06

Not accurate, reading good blood pressure when pressure is very low. THIS IS DANGEROUS!!

S
Sue 2022-07-06

The sleep recording facility has stopped working however BPM, Blood oxygen, steps etc are all ok. Please could you help. Thank you

C
Charlene Fraser 2022-07-05

Hi, When I went to sleep last night just after midnight I have woke up and my watch says I’ve walked 999 steps? & burned 49 calories, which I think is wrong, what can I do 2 fix this

R
Rodney Couch 2022-06-29

Steps quit working. Sleep sensing quit. Is this fixable?

C
Cheyenne Gaines 2022-06-29

My hero band 3 has quit recording my sleep.

E
Ellen Milligan 2022-06-28

It has stopped recording my sleep

C
Chris 2022-06-27

Not tracking my sleep.

S
Sue 2022-06-25

Hi, My watch is not always recording my sleep pattern, so far it’s missed 4 this month. Sometimes not the steps too.Your help to be great full. Cheers Sue

C
Camilla Reese 2022-06-24

My app stopped counting my steps for June. I walked over 20,000 steps yesterday, June 22 and the app didn't record it. It missed just about all of June. WTH??? Why is this happening?

D
Diane Yellowhorse 2022-06-23

My band stopped tracking my sleep what can I do?

S
Susan Croxon 2022-06-22

I was allergic to this watch but now my wrist has healed and I am wearing the watch again with a plaster stuck to the back, after three weeks of none use my touch screen is not working. I can still get bp and heart relate etc from my phone just the touch screen not working any more.

D
Dawn 2022-06-21

Hi, I have had my smart watch for over a year, I have just started using it again and has been working fine but today it has stopped tracking my steps, can you help me to figure out what has happened.

S
Sandy 2022-06-20

The app just stopped tracking my sleeping

T
TRISH OTERO 2022-06-12

My 3-4 year old Hero Band iii synthetic band just broke — I tried Amazon bands - too wide! Where can I find 3/4” wide (19mm equivalent) bands to fit my model (not listed on box) but says TFT-LCD Smart Bracelet ?!

M
Michael Wheeles, Mwheeles@carolina.rr.com, 704-806-1057 2022-06-12

My HeroBand stopped tracking my sleep.

P
Peggy A Drum 2022-06-09

My HeroBandIII has stopped showing my sleep data and the weather

B
Bryan Drake 2022-06-06

Watch NOT charging only 6 months old ??

M
Malory 2022-06-01

I have tried changing the background on my watch multiple times, but each time it says the process takes too long and it never allows me to change it.

J
Jeff Rundquist 2022-05-31

No sleep function visible on watch screen.

K
Kay Mason 2022-05-27

No longer records my sleep

S
Suzanne Ford 2022-05-15

My weather continually says "update". Weather is not working.

L
Laura Hatton 2022-05-13

My herobandlll no longer tracks my sleep???

G
Gina Webster 2022-05-08

The watch is not recording any sleep data since recharge on 4 May...other data: BP, pulse etc is being recorded

P
Pete Almanza 2022-05-06

Phone won’t charge, please advise.

J
Jenny 2022-05-02

Mine has stopped recording sleep data. Is there any way to resolve it?

M
Michelle M Cecora 2022-04-26

My watch has disconnected, and after removing and re-installing app, they still will not connect?

K
K.J. Hinton 2022-04-23

It stopped collecting sleep data a week ago (P22C1) how do I resolve that? KJH

N
Nancy Joanne Spencer 2022-04-16

Freezes on exercise screen. Won't stop. Also doesn't load exercise data on phone. My phone is the new folding phone.

G
Gerardo Alvarado 2022-04-15

Can’t get the watch faces to download.What’s the upgrade to beta?I’m afraid that if I try it I might lose my settings.

H
Hanadi Badahman 2022-04-08

Hi My watch stopped counting my steps two days ago . I tried to turned it off for few minutes but it didn't work. Please help me with this issue

Showing 1-150 of 159 reported issues:

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‼️ Outages Happening Right Now

  • Apr 05, 2025, 08:41 PM

    a user from Chicago, United States reported problems with Hero Band III : Screen

  • Apr 05, 2025, 02:37 PM

    a user from Ballybofey, Ireland reported problems with Hero Band III : Not working

  • Mar 30, 2025, 09:46 AM

    a user from Arras, France reported problems with Hero Band III : Not working

  • Mar 18, 2025, 06:42 PM

    a user from Appleton, United States reported problems with Hero Band III : Connection

  • Mar 11, 2025, 02:30 AM

    a user from Kaohsiung, Taiwan reported problems with Hero Band III : Connection

  • Mar 08, 2025, 02:16 AM

    a user from Phoenix, United States reported problems with Hero Band III : Connection

  • Feb 24, 2025, 09:59 AM

    a user from Marseille, France reported problems with Hero Band III : Not working

  • Feb 24, 2025, 06:45 AM

    a user from Bollène, France reported problems with Hero Band III : Login

  • Feb 11, 2025, 11:54 AM

    a user from Altoona, United States reported problems with Hero Band III : Connection

  • Feb 09, 2025, 08:50 PM

    a user from Voiron, France reported problems with Hero Band III : Login

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