TL; DR - extra scans didn’t download and refund refused
Privacy4Cars says two free scans, great! But Privacy4Cars counts a use on scan start rather than scan completion, so if you get interrupted, as I was twice, your free scans are gone.
Fine, no big deal, it’s only a couple of bucks to get unlimited scans, it was free, so I buy the extra scan. Privacy4Cars says purchase successful but then says there was a problem with Privacy4Cars Store. Fine. I restart my phone and try again, same thing.
I’m selling the car that day so I borrow my wife’s phone. I’m expecting some big nine-point process but I get five screens of photos to navigate the menus to an option that on my Toyota that removed all my data. Great, but it would have been easier on a single page. It took two more pages to clear the garage door opener, and then that was it. Two process points.
I sold the car and then on Jan 16, the bill comes from Privacy4Cars Store for two downloadable content purchases. I told Apple that I didn’t get the content and received a refund. Ten days later the charges reappear and this time, Privacy4Cars Store will not refund my purchases.
It’s not about the money, it’s about doing the right thing. This company doesn’t do the right thing.