Contact Privacy4Cars Support

by Peedeesee

TL; DR - extra scans didn’t download and refund refused

This app says two free scans, great! But the app counts a use on scan start rather than scan completion, so if you get interrupted, as I was twice, your free scans are gone.

Fine, no big deal, it’s only a couple of bucks to get unlimited scans, it was free, so I buy the extra scan. The app says purchase successful but then says there was a problem with the App Store. Fine. I restart my phone and try again, same thing.

I’m selling the car that day so I borrow my wife’s phone. I’m expecting some big nine-point process but I get five screens of photos to navigate the menus to an option that on my Toyota that removed all my data. Great, but it would have been easier on a single page. It took two more pages to clear the garage door opener, and then that was it. Two process points.

I sold the car and then on Jan 16, the bill comes from the App Store for two downloadable content purchases. I told Apple that I didn’t get the content and received a refund. Ten days later the charges reappear and this time, the App Store will not refund my purchases.

It’s not about the money, it’s about doing the right thing. This company doesn’t do the right thing.

by Cadel Lowe

Tested with instructions for an F-150 and it basically walked me through resetting the infotainment system, such an obvious process that you literally go to Settings -> Reset. No instructions or ability to reset anything else. Demands location information for no good reason. Useless and deleted.

by Loubroder

Tried to register as an individual changed the way I imputed data but kept getting alerts that my data was not entered correctly. Must be a flaw with this app.