Contact The Children s Place Support

by LittleBensMommy

I’ve ordered from the children’s place before, last year to be exact, just not from the app. I used safari to place the order. It was great and was pleased with everything. This year though. Nope. Will never be using the app after this again. I did I big order for my son, around $650. This was on a Wednesday afternoon at 1. It said the items would be delivered by Saturday. They didn’t ship at all until Friday! Aside from that, some of the items I ordered got cancelled, why? Probably because they were out of stock but didn’t update when I placed the order. Fine whatever. It was two shirts. They said I wouldn’t be charged for them, and they were clearance so I expected to see the $3.98 back in my bank account, but when I went to check they took $593 out of my bank account on top of the $650 they had already taken out for the original order. I am furious, to say the least. My son has picture day on the 24th, and now his new clothes won’t be here until the 29th. And they double charged me, as well as cancelled even more items. I expect my refunded money by tomorrow morning, if not I will be calling to cancel the full order and will never bother with this app again. Next time I’ll just be shopping from the physical store itself. Faster and better experience, I’m sure.

by Lalany254

I've been a Children's Place shopper for over 10 years. Within the past few years , the online shopping experience has been a nightmare. It has become so bad at this point ,that I don't even want to shop at the Children's Place anymore. Tonight I go to make a purchase and I start with the app. The app won't let me see any details on the items I want to see. So I decide to try the app on my IPad. That was even worse. The app was slow and froze the whole time. I start up my laptop. Finally , I get everything in my cart and I go to sign in. Well, I can't log in. The message pops up telling me to wait a few seconds before logging in again. First of all, I've never logged in prior to that login. I repeat the whole shopping process again ,only to be shown the same message at login. I have restarted my laptop, cleaned all my files out ,and still I get this message. So the app and the website are both terrible. I have lost promos and rewards I've earned because I will try again in a few days until eventually my codes expire. This situation needs to be fixed. The Children's Place merchandise is great, but the shopping experience makes it not worth it.

by Loved Mama

The app continually freezes up so I have to keep closing it and it is so slow when shopping. Favorites will never load which is so frustrating because I like to order items from my favorites list. I have to go out of the app to the website to pull them up & put them in my bag then switch back to the app. If I have an item in my bag that I want to double check before purchasing, you can’t tap on the item to view the product and full details, you have to go back to “shop” then go back to the bag. I don’t have time to keep going back and forth or to deal with the app scrolling so slowly. Also, with the favorites list being unable to load, I forgot to order a few items...too frustrated to go back and order now...oh well money lost for them. This app is so disappointing because I really love The Children’s Place and they have really great specials.
They state that you can earn reward points for downloading the app but I didn’t see those points appear.
Also, would be nice to have a Save for Later option; especially since favorites list won’t work with the app.
Hoping they will get these issues fixed soon or I’ll probably delete the app.