Contact The Children s Place Support

by Chae105

Recently decided to download the app after falling in love with the deals that they offer. I quickly found out this download would be a big regret! First issue downloaded the app after making my first purchase via the regular safari/ web. After login for the first time i could not view my order it just kept saying no orders. I logged out to try again only to realize that even after I selected remember me and to use Face ID to login it would not work causing me to have to log in manually.
Second I tried making another purchase through the app because I have since gained $15 in rewards I wanted to use but the codes wouldn’t transfer over it kept telling me the codes were invalid. Tried this for about 20-30 minutes before actually getting it to work. I thought the purpose of this app was to make lives easier, I could’ve gone to the store and spent less time making this purchase than I did doing it on this app. Third after waiting for my items t come in the mail, I received an email the day they’re supposed to come saying the items never made it to the the first stop and my items were delayed another 3 days. Highly disappointed with the quality of this app and lack of concern there seems to be to fix these issues. I’ve read multiple reviews with very similar issues to mine. Get it together guys!! Your product is worth buying the experience however, will make me change my mind when it comes to shopping here!!!

by LittleBensMommy

I’ve ordered from the children’s place before, last year to be exact, just not from the app. I used safari to place the order. It was great and was pleased with everything. This year though. Nope. Will never be using the app after this again. I did I big order for my son, around $650. This was on a Wednesday afternoon at 1. It said the items would be delivered by Saturday. They didn’t ship at all until Friday! Aside from that, some of the items I ordered got cancelled, why? Probably because they were out of stock but didn’t update when I placed the order. Fine whatever. It was two shirts. They said I wouldn’t be charged for them, and they were clearance so I expected to see the $3.98 back in my bank account, but when I went to check they took $593 out of my bank account on top of the $650 they had already taken out for the original order. I am furious, to say the least. My son has picture day on the 24th, and now his new clothes won’t be here until the 29th. And they double charged me, as well as cancelled even more items. I expect my refunded money by tomorrow morning, if not I will be calling to cancel the full order and will never bother with this app again. Next time I’ll just be shopping from the physical store itself. Faster and better experience, I’m sure.

by Lalany254

I've been a Children's Place shopper for over 10 years. Within the past few years , the online shopping experience has been a nightmare. It has become so bad at this point ,that I don't even want to shop at the Children's Place anymore. Tonight I go to make a purchase and I start with the app. The app won't let me see any details on the items I want to see. So I decide to try the app on my IPad. That was even worse. The app was slow and froze the whole time. I start up my laptop. Finally , I get everything in my cart and I go to sign in. Well, I can't log in. The message pops up telling me to wait a few seconds before logging in again. First of all, I've never logged in prior to that login. I repeat the whole shopping process again ,only to be shown the same message at login. I have restarted my laptop, cleaned all my files out ,and still I get this message. So the app and the website are both terrible. I have lost promos and rewards I've earned because I will try again in a few days until eventually my codes expire. This situation needs to be fixed. The Children's Place merchandise is great, but the shopping experience makes it not worth it.