Contact SMUD Support
Company Name: SMUD
About: The SMUD App offers our residential customers easy access to the things that are
most important to you when it comes to home energy usage. We want your
experience to be fast and simple, so once you sign in, you'll stay signed in on
your device until you sign out, no matter how many times you visit.
SMUD Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SMUD Website
Privacy Policy: https://www.smud.org/en/Corporate/Privacy-policy
Developer: Sacramento Municipal Utility District
3 Most reported problems 😔💔
Glitch?!?
by Smak57
I can easily log into my account, via the SMUD website. I tried signing up on the app and was prompted that I already had an account. Sooo, I tried logging into the app, with my login credentials and they didn’t work. So…I attempted to change my login information/password, by requesting an email link. After FOUR, yes FOUR requests, the email link was never sent. What’s the point of the app, if I’m unable to log in and I can obtain all the information I need, via the SMUD website????
Display Issues
by Ohhsunlove
My phone defaults to dark mode and whoever designed the screens for this app, did a terrible job. In dark mode, the boxes are black and the text within them are dark grey. I can barely make out the information on the screen and I have been waiting months for y’all to fix the issue, but nothing has been done. I can’t even find an option to adjust the screen preferences for just my SMUD app.
PLEASE GET YOUR DESIGNER ON THIS AND FIX THE DISPLAY AND TEXT COLORS, SO WE CAN ACTUALLY READ WHAT IS ON THE SCREEN!
Color issues with background and text the same color
by Boz73
The app is great to see the billing and usage details, but after recent update the color of the background is the same as the text on it. Dark grey text on black background and white text on white background make it difficult to read anything
Have a Problem with SMUD? Report Issue
Why should I report an Issue with SMUD?
- Pulling issues faced by users like you is a good way to draw attention of SMUD to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SMUD customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SMUD.
