Contact Bose Support

by BladeRunner9

Not one step into this app and there’s already a problem connecting my new Bose earbuds with this app through no fault of my own, but rather the garbage developers and designers who created this app.

Instructions on the app tell me to press and hold the Bluetooth button on the earbuds’ case until the lights pulse blue, and then the screen will change. Um… the lights were already pulsing blue the second I simply opened the case… yet the app screen remained grey/frozen. Because of this, I already sense this app is going to be garbage so I decided to connect my earbuds through iOS Settings instead. It works and earbuds are connected. I go back to the Bose app… and of course the screen is STILL frozen and grey. I had to force close the Bose app and open it again to finally get to a screen that allows me to connect my earbuds through this app… however, doing that was clearly not the way Bose intended.

Because Bose’s coders and developers are so inept at their jobs that they can’t even properly implement Step freakin’ #1 without already causing garbage UX issues, then I can’t wait to run into the slew of future issues that are sure to come due to their incompetence.

by Daredevil0551

I have purchased the Bose 700 surround sound bar and the rest of the components that go with it! I even bought other Bose smart speakers. Oh LOL I spent about $3500. Which I regret 100%! As I am blind there are no accessibility features in the Bose apps for those who are blind or visually impaired! We do not have 100% control all over its features only thing that I can do in the my Bose app. Just press play/pause. Other than that I think those that we can’t comprehend to use all the features that the side of people do!! Both have other apps with no accessibility Milton to want to work with voiceover on the Apple Pay products! A app that is poorly designed is a bad app! Bose should take those who have disabilities in mind as well as the sided! I do not recommend this for anyone who is blind or visually impaired or is hardware as well. As you need the apps do you realize all the features! It was difficult setting it up with the app. And did not get a choice if I want to set up Google or Alexa! And please forgive me if there are any incorrect misspelled words or sentences. The iPhones AutoCorrect thinks it knows best.

by Mae913

Everything started out fine about a year ago, my Bose 700 headphones were working fine with no issues. But then came the November 2020 update. It promised better battery, my battery is lucky to charge at all and/or go above 1 hour. It promised a resolve for the red/white internal fault light, every morning when I wake up, I go to my headphones and that’s what I see. I’ve attempted a reset multiple times but of course that did nothing. I check the firmware, it’s up to date. I check the app, it’s up to date. I check my phone, it’s up to date. So what’s the problem. I understand if anything else breaks in the headphones but come on, charging is something so simple that you had to over complicate. So I contact Bose support and tell them what’s happening and told them that I attempted a reset multiple times, but for some reason that’s the first thing they told me to do. Bose, I bought these headphones when they were $400. For that much money, I would at least expect good service. Do better because without customers, companies don’t exist and/or die.