Contact Invoice Simple Support

Update! I just received an email stating that they had made a mistake in changing my subscription price. They stated that they had restored my mobile app subscription, although I have not tried to use it since I just received the correction email. I always want to be fair about anything I write about any company, so if they do reinstate what I thought I had been paying for all along as their mobile app for $5.99 per month, I will be very happy to update my review. I have used this app since May 2019 on my iPhone. Suddenly yesterday I was trying to send an invoice and received a screen telling me to upgrade in order to send my invoices. I have always paid the mobile app price of $5.99 per month as clearly stated in the app’s pricing structure for the mobile app. Now I’m being told via email that I have to log into the web to use the features that I have been paying to use on the mobile app for almost 3 years. I wasn’t even aware there was a web version until yesterday, so why am I being asked to pay for more to use the mobile app then their own app’s pricing states? They said in the email that I will have to pay $9.99 to use the mobile app, yet my auto pay has been $5.99 for almost 3 years and it worked flawlessly. This is why companies end up failing in the long term, they seem to get greedy, and try to charge more than their own companies prices stated are, and or constantly raise their prices.

The app and features are great. And I’d have no issue paying for it accept 1 major thing, when you download the app there is no sign up. Just start putting in customers info and creating invoices on jobs. Sounds great right? Except at some point you will open the app and not have access to any of the invoices you’ve created unless you sign up right then and there. So let’s say you create an invoice for a job. Your customer pays a deposit and there is a balance due. You finish the job and go to get paid. But guess what information you don’t have access to when you open this invoice app? Nothing. You will not have access to the customers information, balance due, job details, nothing. You also will not be able to change the balance due to $0 or provide your customer with an invoice that now says paid. I’d rather know that I need to pay a monthly fee up front and it wouldn’t be a problem but the app makes it seem free. And I found out that I needed to sign up and pay while trying to get paid on a job and provide an invoice that says paid. It was not good timing to cut off access to my invoices that were in progress. I’m more then upset.

I’ve been using the invoice maker for the past year and a half. Up until now, everything has been fine. All of a sudden, they’ve decided to start making changes to the format and layouts. Now, even with an item or 2 on the invoice, it takes 2 pages to print. Also, the layout showing number of customers and invoices has been changed. Now I don’t know how many sales I’ve made each month until they’re paid in full. No way to keep up with monthly sales that way. Very bad customer service not willing to work with me. I used to be able to change the layout of the invoice; no more. You’re stuck with the one they make for you. If you put 3 or more line items, you’re printing into a 2nd page. This leaves you no room for notes or creating places for customers to sign. Fix these issues and I’ll be back.