VeridiumID Status

Last Updated on 2024-11-19 by VERIDIUM IP LIMITED

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⚠️ Most reported problems ⚠️

41.9%

Connection

29.0%

Not working

16.1%

Account

9.7%

24 hour clock ⏰

- Depends on organization's resources

- Glitchy

- Requires restarting phone, deleting app, and quitting several times

- Gives new errors almost every time authentication is attempted

Abderrahman 2024-04-22

Coudn't scan QR code and giving error : Failed to add new profile, Communication with integrity check server failed

Showing 1-1 of 1 reported issues:

Common VeridiumID Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve VeridiumID network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the VeridiumID App
1. On android, goto Settings » VeridiumID » click [Force Stop]

Clear VeridiumID App Cache and Data:
1. On android, goto Settings » Apps » VeridiumID » Storage » click [Clear Data] option. This clears both data and cache.
2. restart VeridiumID.

On android, goto Settings » Apps or Manage Apps tab.
Click VeridiumID » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto VeridiumID » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch VeridiumID