Contact PENNYMAC Support

by Shorty63136

Update: The below developer responses solidify for me that they have no idea what they’re doing. This is your customer engagement? From bad to worse. / For a financial institution, this has to be the worst app I’ve ever used. The experience is bad. The copy is bad. The user flow is bad. The triggers & confirmations are bad & they LOST my February mortgage payment for almost 3 weeks to boot! I have to take screenshots every month just to feel ok about submitting my mortgage payment to this debt collection company masquerading as a mortgage holder. FIX. YOUR. APP. You look bad & make me afraid to make payments to you every month. Pay for someone to properly flow & develop this. Best practice: Never overhaul your app AND the desktop experience at the same time.

by Who Cares - They Dont!

1* too many - I’ve tried completing my registration beginning of last year when I was trying to refinance my house -but I couldn’t get through to their customer service -and their automated service on the phone isn’t much help because when I create a profile It says my social security doesn’t match and my loan numbers incorrect. But - over the useless phone service it says it recognizes my phone number and my socials but wants to read me my numbers - i don’t want to write down the info and lose it later - I want it accessible to me all the time! Apps useless and the websites garbage!

by Tiredtanker

Horrible app, I can’t login to my app or the website. I keep getting sent back to the register new account screen, I tried calling to fix, and have tried all suggestions from these reviews with no fix. I have a strong feeling this company doesn’t exist and I’m sending my money to a shell company, especially since my loan through Veterans United was “sold” to this company without my knowledge, I didn’t find out till I was nearly late on a payment when I finally received a letter. This was months ago and to this day, I have not been able to login.