Contact Printful App Support

I like that we get notified as soon as orders (or shipments) get sent out, but the user experience for tapping the notification for more details is terrible. When I tap a notification from my lock screen, the app loads slowly and basically forgets that I’ve tapped a specific order and just brings me to the dashboard. By then, the notification has disappeared, and I can’t view order details unless I happened to remember the order number before tapping. The only workaround is to pre-load the app first, and then tap the notification. Hardly optimal!! Please build in a “notifications” or “alerts” tab into the app so we can tap and see all of our orders/shipments that have been recently sent out. This is especially important during COVID-19 when customers’ orders are super backed up. Every littlest update has significant impact, and a very little app fix can bring it that much closer to our fingertips. I want to see WHOSE order was just shipped out so I can have peace of mind.

I haven’t been able to use my account since the day I opened (10 days ago) because “I need to confirm my email”. No problem with that! The problem is that I wrote them the same day telling them I had issues with the system, which kept saying “there was a confirmation email sent to your email”, and that “if I didn’t receive anything, request the link again”. Nothing ever arrived to my email!! Not even me requesting lots of times!! And when they “reply” (3 different people have done it) they keep asking me what was the email I register my account with, even though I have said it already before!! REALLY???!! HOW LONG DO I HAVE TO BE WAITING TO CONFIRM SOMETHING IT CAN BE DONE IN LESS THAN 5 MINUTES???!! THAT IS UNBELIEVABLE AND UNACCEPTABLE!! POOR CUSTOMER SERVICE!!! THERE IS NO VALID EXCUSE TO NOT EVEN BE ABLE TO SOLVE SOMETHING LIKE THAT BLAMING COVID-19, AS THEY STATE ON THE PAGE: “HIGH VOLUME OF MAILS ARRIVING”!! IF YOU DON’T HAVE ENOUGH EMPLOYEES TO HELP IMPROVE YOUR SERVICE, HIRE SOME MORE!! 😡

It’s nearly 2020, and this app still does not work in landscape mode on an iPad. Come on Printful, it’s overdue. The last time I tried this app the notifications didn’t work properly and I missed orders. I don’t know if this has been fixed yet because I’m not using a portrait app on my iPad! So disappointed to find out that a year later this major user interface issue is still not addressed. I noticed a developer response (to another reviewer) saying the app is not yet compatible with iPad, if this is the case then why is it available in the App Store on an iPad? Or more to the point why haven’t you made it compatible yet, you’ve had several years to do this? There was a time when Printful was way ahead of the competition but they are really starting to lag behind now.