Contact Touch n Go eWallet Support

by Chris_Chang03

Edit4: TOTALLY NO REPLY ON WEBFORM/Email support after a week of acknowledging the problem. Keep sending SPAM emails.
Edit3: Developer again did not read. 1. I download app. 2. Register using passport - no verification needed. 3. I transfer do it now money, still no verification asked. 4. I want to pay 6 hours later and suddenly the verification required(REQUIRED PASSPORT; not just my face). You could have verified me when I banked money in or when I registered. NOT WHEN I TRIED TO PAY. On top you are DEFENDING instead OF IMPROVING. Edit2: Developer reply doesn't know what is he talking about. I did not receive ERROR but a VERIFICATION request. Your email support doesn't reply at all. On top you keep spaming emails and unsubscribe button doesn't work (console report says error 503 - service unavailable). Not only the app is crowded you don't even read what my comment is about. Utterly dissapointed. Edit: Developer suggested to contact support. Radio silence for 1 week. No reply at all. Just trying to look good on apple app store by replying to reviews. Original: No verification during onboarding. You activate transfer money, go to pasat malam and try to pay and suddenly cannot pay and verification popup comes in. Sorry but I had expectation that once I move in money I can use them.

by FirdausFuad

While the app is useful, the appearance and access is exceptionally difficult to follow. There are too many icons and too many buttons on one page. I tried to reload using credit card, the flow is not intuitive. Customer is slow and kept suspending my transaction because I am using it too often. And this is after asking me to verify my account with myKad, etc. What is the point of verification yet still block my transaction. Very frustrated at this point as if the developer doesn’t even trust the safety features they put in their app. I will try put up with this another 1-2 times after that forget it! Back to bank transfer and be done with it!

by Unhappy Malaysia Road User

I never write any review but I’m compelled to write a negative review for this app. You cannot use it to top up your physical TnG card. If you accidentally topped up your e wallet and thinking that it can be transferred to your TnG, say bye bye to your money. Cannot transfer, not interchangeable. You can use the ewallet to get some sugary drinks. Tealeaf anybody?

I’m disgusted by the company’s act to force people into using their ewallet. Even at the TnG self reload kiosk, there is a function designed to mislead less savvy people into reloading ewallet instead of the physical card. We only wanted to use TnG to pay for road tolls because the gov gave you monopoly.