Contact GettingOut Visits Support

This app is the worst!! If I could give negative stars I would! Poorly written and developed with basically no customer service!! It’s basically fraudulent because they take your money but don’t fix any internal bugs or server errors. I have iPhone12 but also tried on a burner phone.. it connected ONCE then never again no matter what I tried.. kept saying my microphone and camera weren’t enabled even though I zoom all the time for work and all settings on my phone for this app were enabled. Also, the help “advice” for the phone app that pops up is clearly just copied from the website advice ie: “click the lock icon next to the url to unlock your microphone” when on a phone app, that clearly is not applicable. Telmate app developer should be arrested and thrown in jail!! Then maybe they’d fix this app. This is just white collar stealing of people’s hard earned money. They should be held accountable. The jail doesn’t care..and I’m sure Telmate banks on that fact, but as I said, this IS FRAUD and STEALING.. I’m calling my state representative next. I haven’t seen my loved one in over a year because of COVID since visits were taken away. This is cruel and unethical and I hope karma catches up with this company..

This app and the company behind it are the worst. As a application developer myself I can tell this was written very poorly. The navigation is poor, you often have to use browser back button to go to a page because the app or website doesn’t have have links to go back to certain places. The server that hosts the website and app crashes all the time throwing 500 errors. Basically, the app was designed poorly, the infrastructure for the website and app cannot handle the load and we have no choice because this is what the prison decided they would partner with. Their customer service is also terrible. They just try and get off the phone with you as soon as possible. I couldn’t change my primary number and had to call in. The website had already marked my number as the primary but I guess it was not really set as my primary. This prevented me from doing anything because the money I had added was tied to my number (marked primary) and not the other number. The company probably does not care to improve anything as we have no choice on providers.

So sad that this app is being used as our only way to connect with our loved ones in jail. Downloaded it, but have never been able to actually schedule a visit. Contacted customer service, added all the info I needed to, did everything right and it STILL does not work for me! Their conclusion? “Your facility only accepts calls and messages but doesn’t support video visits” um, NO. I called the jail facility and they were surprised to hear that, as that’s not the case and it’s even been working for others! I have an iPhone 12, so is that why it’s not working? If so that’s so ridiculous! Why can’t I use my computer? They force you to download the app on your phone but it doesn’t even work. Guess I won’t be able to see my husband’s face until he gets out. This app needs to be reported and taken down for good. It is so wrong that so many people have had to suffer at the hands of an app that promises results but doesn’t work in the slightest. Blessings