Contact My Family Support

by Plymny

This app is horrible. I purchased it to track my son on a cross-country road trip. For the first week that he was gone, it said that his location was at home. Once it finally found him, a full week later, his location is now stuck where it found him. It has been 2 days since it’s located him again.

This is a terrible app. I’ve written emails to the developer twice requesting a refund, since I’m not getting the service I paid for, and have not received any response back. Please! Developer- if you are reading this, please! I am again, requesting a refund! The app is NOT PROVIDING THE SERVICE I PAID FOR. A refund is fair and justified.

by Jane Of Vermont

The app presents as being able to have a free trial for 7 days but then once you get the app you are automatically charged and fine print after downloading says no free trial. It also speak of a free version in the fine print but there is no option for it. If you try to send an email within the app to customer service it will not work. I am most disappointed with being able to give this a try before committing to it. The initial experience has been so bad I have reservations on whether it works well for tracking where my children are.

by Reinapnw

The app does not provide notifications at all. It does not update location. If it does it’s hours later. Missing gaps of time. It says 7 day free trial; but I was charged immediately. Now that I was charged, it stopped working and just spins and spins and freezes until I power cycle my phone. Worst app experience, especially for a paid app. Enough that I’m writing a review about it. Especially with as important and this app is needed. I’d like my money back. I’m getting a different app.