SECU app not working? crashes or has problems?

SECU Status

Last Updated on 2025-02-12 by State Employees Credit Union of Maryland, Inc.

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User reports:
No current problems

User reports 0

Summary of SECU Problems 🔥

- No Touch ID

- Log Off link not accessible

- Free business checking accounts can't use Mobile Deposit

- Autocorrects to "(Maryland)" when typing "Maryland"

- No option to lock card from the app

📋 3 Reported Issues:

Michele Yendall 2022-09-01

iPhone user access in has been slow always but last few weeks, exit shows weird “cannot connect” after I exit. Now when I go to enter tells me to retry or check internet. All else is working on my internet. EXTREMELY concerned about my privacy and security of my account. I have deleted app, reopened. Turned phone on and off still nothing. Tried on iPad and same. If SECU is having issues with some or all handhelds or Apple, it would be kinder to tell the truth and save us the concerns of security.

Kathy Smallwood 2022-08-06

I can't get the SECUMD Mobil app back on my iPhone. It only opens it when I search it on the App Store but won't re-install the app. How do I download or re/install it on my iphone

Claude Larimer 2022-05-31

Showing 1-3 of 3 reported issues:

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Common SECU Problems & Solutions. Troubleshooting Guide

Table of Contents:

SECU iPhone Issues and Solutions

SECU iOS app crashes, not working, errors
SECU iOS app network issues
SECU on iOS has black/white screen

SECU Android App Issues and Solutions

SECU has errors/crashing/not working
SECU server network connectivity issues
SECU has black screen

⚠️ Troubleshoot | Fix Now in One Click

SECU iPhone Issues and Solutions

How to fix SECU app crashes or not working on Iphone (iOS):

Close and restart the SECU app on iPhone
Update SECU app to the Latest Version for iOS
Uninstall and reinstall SECU iPhone app
Update your iPhone to the latest iOS version

Fix SECU on iPhone unable to connect to server/internet connection issues::

To resolve SECU network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SECU Android App Issues and Solutions

Fix SECU not working on Android, crashes, errors or is unresponsive:

Force Stop the SECU App
1. On android, goto Settings » SECU » click [Force Stop]

Update SECU to the latest version on PlayStore

Clear SECU App Cache and Data:
1. On android, goto Settings » Apps » SECU » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SECU.

Fix SECU unable to contact server/ SECU internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SECU » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SECU » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SECU