SECU - Maryland Reviews

The older version of SECU used to have Touch ID for easy login. Can’t find it anywhere in this new app. Please bring Touch ID back.

Update: this app developers responded to my review about no Touch ID. They indicated I should be seeing both a PIN and Touch ID option on the logon screen. Those two options were not appearing on my login screen. But I logged in and then logged out and then they showed up. I think the issue was that the very first time I logged in I chose the REMEMBER MY USER ID option but NOT the PIN or Touch ID options. From that point forward those options didn’t appear on the logon screen until I used the LOGOUT option. It’s all good now. I always liked the this app app. Used it often in the past and now that my Touch ID issue is solved, I’m happy. Thank you this app.

First of all SECU doesn’t even let you lock your card from your phone! Like tons of banks allow you to lock your card from SECU but this one doesn’t. You guys are suppose to be a credit union. Where is your security for your customers? I called customer service and asked them how could I make sure my money is safe if I can’t lock my card or what happens if I get robbed and lose my cards and people steal my money and they told me that I’ll have to wait for 30 to 90 days for an fraud investigation. So I’m supposed to wait almost 3 months and still can’t lock my card? That’s the biggest downfall for this bank. Honestly I don’t feel safe with this bank no more now that I see that I can’t lock my debit card from my app. I do a lot of traveling always gone and anything can happen. If they don’t give us this feature soon I’m closing my account with them!!! I need a bank where I can lock and unlock my card from my app!!!!

SECU is pretty good for now. I don’t use a whole lot of it so I can’t say just how great it is, however, what I do know is I’m terrible about remembering what I wrote a check for and then taking it into consideration with the current balance. I know not much can be helped by that, but one thing they can do to help me keep track of what the actual balance is, cause at times it takes a day or two before it even shows up in pending, is a notification setting for amounts spent. Me, I’d use it for every purchase placed on the pending list and/or one that goes through. I’d imagine some people would only want it for when checks clear, or when large payment go through, or those auto pays for their bills. Giving them those choices for purchase notifications would make things a lot easier for some.

I like the new app. My one thing (the for-sure one) is that I would like to see the Log Off link more accessible. Currently I have to tap the menu icon, scroll down to the bottom, and then tap Log Off. The second (maybe) item is that formerly customers with free business checking accounts could not use Mobile Deposit. Since I just downloaded this version today, I’m not sure about this. Finally, item three is that SECU is in landscape format. I don’t see anything in here that requires the wider format, and all of my other apps are portrait, but this is just a minor inconvenience and I can live with it. Overall, good job, this app!

I love SECU and I love my bank (this app). I have been a member under my mom since age 12. I am now 28yrs old and still a member. I am a lifetime member without any doubts. I like the ease of SECU and all its features. I use SECU daily. Yes! there are at times some functionality issues or glitches but I am in tech so I find it minute and irrelevant. These issues usually are resolved in a timely manner. When I go inside t the bank I feel like I am at my second home. Great customer service and employees willing to help. They have knowledgeable financial advisors who have been impactful in my financial growth. Thank you this app for all you do for your members.

So this has been through soooo much in the past two years with banking with this app, needless to say, I am beyond upset with the changes and wish they had better functionality for people who trust them with their money! It's so frustrating to be going through all these changes and glitches and you expect for people to not complain? Come on please do better! I need something that makes me feel secure when I am logging and trust that will work when I need it. I get it, it's technology but in the day and age you have to be on point with these type of things 😐

this app strive to improve in every aspect of the way sometimes I do things backwards and dumb on my account and if I reach out to them they’ll assist me as best they know how and they’ll try to work with you want to you can get it I love the new banking system that they have I love the online banking I also love SECU that you can put on your phone everything is so fluent in easy to access long-time customer 42 years of age and I’ve been with them probably well over 15 years or more thanks

I’ve been a customer for almost 30 years. I have not lived in Maryland for 25 of those years. It was always a hassle moving money around into this account until SECU came along I can deposit checks check my balances transfer funds all in the click of a button. It’s honestly the most useful app on my phone. And I love staying with the credit union. That makes me happy. Down with the big banks.

I want to pay a bill such as my auto loan with a Transfer from savings or checking. Unfortunately, the same bank who cannot figure out how to apply an extra $2.74 to my auto loan payment, and then charges a $20+ late fee, brings an app that doesn’t allow you to “pay a different amount.” For instance, I want to pay $2.74 -not that plus the late fee. That way I can call and have the late fee removed. The options include pay the regular bill, pay the amount due, pay the past amount due and pay off the loan. Bad app and worse bank. No wonder they are closing branches. It is nice that finger prints are a log in option though.

My fingerprint login option does not show up anymore. I don’t know if I did something to turn it off or if it’s an update that turned it off.

I have always liked this app’s app, although the new fancy one takes longer I think to load with all of its graphics and incomprehensible choice to “redirect” me to my accounts. I would rather go straight to my accounts.

I have not noticed any problems in the general functionality of SECU . However, because the title of SECU is “this app (Maryland)”, if you have SECU installed on an iOS device, “(Maryland)” is added to your dictionary. As a result, any time you try to type “Maryland”, it autocorrects to “(Maryland)”. As most if not all of your customers are Marylanders, this creates a huge problem. It is something that has plagued me for years. Today, I found a Reddit forum that described the issue and linked it to your app. I just uninstalled SECU and restarted my phone...problem solved! I honestly don’t know if this is a this app app developer issue or Apple issue, I am submitting feedback in both places.

I miss seeing my checking transactions on one screen i have to go into my checking and search line item by line item for the little green color to know something was withdrawn wish it was more obvious when the last time you paid bills it would show your history you could see all payments under a certain vendor now have to dig endlessly thru debit transactions to find the last time you paid on a particular vendor

I enjoy my last bank because of their cash back rewards, easy to navigate app links, applying for out of country travel or credit cards through SECU . The this app app is easy to navigate but doesn’t have many features. I also would like my savings account to be listed under my checking account on the main screens.

Finally, the accounts do not update automatically. Especially on the weekends there’s a huge delay in transactions shown which has caused me multiple overdrafts.

For the most part, SECU still is functional. After this last update though, I’m unable to make a payment on my this app credit card. It is not an option when choosing to “make a transfer”, and the “make a payment” option just sends you back to the transfer page. Hopefully this will get fixed soon. It would be a hassle to have to call customer service just to pay a bill instead of being able to utilize SECU .

The this app app is good for a few things. Some things that also matters aren’t available on here. Say I lose my wallet—I can’t go to SECU and lock my cards until I find it. Can’t report it lost or stolen via app. I would have to call the 24hour service line and you can’t reach a representative. You’re on hold waiting at least an hour for someone to answer. It’s crazy to think SECU could do it? No it’s not because various bank apps have the ability to lock your cards.

I have access to some widgets on my iPhone but not on my iPad. Don’t understand when a credit card charge is complete, it remains ‘pending’ for days on the website. I have Checking/Savings/Mortgage/this app Visa accounts. The mortgage payments are not broken down in detail like on the old website. I also cannot access the VISA Rewards. Hoping some of these glitches will be fixed.

The export feature doesn’t work. Previously, a user could create a create a bill pay report. What happened to that feature? Instead, I stumbled into the accounts section and filtered the data. But, the export feature kept saying no results in excel when there were clearly results received on the main screen.

this app your are the best Credit Union. I have 2 credit union accounts and I have 1 bank account. I’m not able to pay my line of credit right due to our current state coronavirus pandemic (COVID 19) and you all have shown me grace in how you treat your members. Thank You for your support at this time. Prayerfully this pandemic will be over soon.

I use budgeting software that I’ve linked to my account and I noticed a huge bump in imported transactions. The purchases and amounts looked correct at first glance but I saw that the newer debits are duplicated versions and now say Point of Sale or External Withdrawal/Deposit!!!

THIS IS CAUSING ME TO REDO WORK THAT I’VE ALREADY DONE!!

But SECU looks good & clearly that’s all that matters, right?? I’m not happy with this...”update” at all and it has nothing to do with change because change is going to happen. To be clear, this is forcing me to drop everything in my life to fix what you broke!

I have been currently using this app Mobile Banking for 2 plus years. They always update my account and send out my withdrawals in a timely manner. Transfers are quick and easy as well as taking pictures of checks. They’ve updated the mobile site which looks great. I recommend this app Mobile Banking and this app as a bank.

Friendly and easy sign on, just be able to handle the User Name and Password you created. Easy to move money from one type of account to another, and very easy to understand the transactions that have taken place. I do not believe you could find a more helpful, caring, or supportive agent to handle your resources. Patrick Deasy, this app member for a number of YEARS.