Contact Filtrete Smart Support

Bottom Line: Filtrete sensor only pushes you to buy more filters even if you do not need them. Story time: I purchased filters for my home that included the sensor to alert me to when the filter needed to be changed. After approximately 6 months, the HVAC installer was over for an unrelated issue and noted the filters. Unbeknownst to me, two of the three HVAC units have internal filters. This led me to remove those two filters. Since all three filters are the same, I set them aside to use in the third unit since they had life left. These filters are sitting upright in an area with zero airflow. One of the filters has slowly decreased its filter capacity from 62% to 0% over a month with zero airflow. Either the sensor is completely whacked or they merely go off a timer to alert the owner when to change them. Why charge a premium and install an app that gathers your info for nothing? This smells like a money grabbing scam.

I have two units in my house. Both units are in HVAC systems that usually run about the same every day. However, one filter unit will say 79% remaining and the other one will say 30% remaining. When the app says 0% remaining and to replace the filter, the filter just does not look that dirty compared to other Filtrete treat smart filters that were at 0% remaining and actually did look dirty. When replacing filters, one will have an extremely accelerated decline (from 100% down to 85% and just a matter of days and then accelerate to 0% from there) and then the next time around the other one will. What’s with that? I have had several Filtrete smart filters (I’m on my 6th set) and they have all been very unreliable and inconsistent, the most problem is connectivity, even when standing right next to the unit. I will never buy a smart filter again.

After one of the updates it now will ONLY allow me to scan the barcode when I try to enter a non smart filter. I switched to a higher mpr and couldn’t figure out how to change the setting so I deleted the info on the app and now it won’t let me add it back. The box had a couple different bar codes and I held camera over each one and they don’t do anything and no button to push to snap a pic. Deleting app and just setting a reminder on my phone. EDIT: that’s how I was doing it but since I switched to a different filter I wasn’t able to change that setting so I had to delete the data and start again at which time I couldn’t get it to read the barcode therefore rendering the app useless. Reminder on my phone is easier since the app was only a timer anyways