Jurassic World Play Status
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problems reported in the last 24 hours
Summary of Jurassic World Play Problems 😠👌🔥
- Battle damaged dinosaurs don't have their own section
- Constant reminders when scanning dinosaurs already collected
- App won't load
- Dinosaurs don't roar when hitting the button
- Not a game, just gives facts about dinosaurs
14 Reported Issues: 😵🆘🛟🚨📢
Hi, My son just got the Cretaceous dinosaur for Christmas. We scanned the DNA code on the Jurassic world app from the bottom of his foot, but he won't register in our collection? We could find him only in the previous collections section but not apart of our collected dinosaurs. Please advise.
It got deleted on my moms phone.
App just crashes every time we try to open it on my son's iPad. I would really like it if he was able to use it and not have to rely on my phone.
Unable to scan dinosaurs. Camera is unable to be activated although it’s on through my device settings, camera feature o app it’s completely blackout. Also home section on app (where it loads the world) its not working also blackout. My device is fully updated with apples newest version iPadOS 15.7.8 Internet is strong 400 download/ 158 upload Camera access is on
The game kept freezing or not loading, so I tried to reinstall. When I got it back, all the dinos we had worked months to scan at all different stores and on toys we actually bought are gone. Help! My 4 year old loves this app, and he's going to be devastated.
Hi my son’s jurassic world facts app keeps freezing. Constantly. He restarts the ipad and it works for a few seconds and then freezes. He has spent years collecting the dinosaurs so we don’t want to delete the app and start over. Please help!! He’s devastated.
The app doesn’t have any sound.
Somehow the app changed to another language and I need to change back to English. Since everything is in another language I can't tell how to do this. Please help.
I installed the Jurassic World Facts app and when I try opening it, it’s just a black screen.
The app for Jurassic world facts will not download on my tablet through Google play store?
Dinosaur in your world doesn’t work in the tablet. What are the requirements?
One of our dinosaurs code will not scan
I bought my son the Jurassic World Dominion: Roar Strikers Ichthyovenator Dinosaur and he always scans for the facts and too add too collection but we can't get this one to scan
The app keeps crashing whenever I try to scan a dinosaur
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Common Jurassic World Play Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Jurassic World Play app on iOS and Android devices. Solve all Jurassic World Play app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mattel, Inc., developers of Jurassic World Play.
Verified email ✔✔
E-Mail: service@mattel.com
Website: 🌍 Visit Jurassic World Facts Website
Privacy Policy: http://corporate.mattel.com/privacy-statement.aspx
Developer: Mattel
59.26% Contact Match
Developer: Jam City, Inc.
E-Mail: support+jurassicworld@ludia.com
Website: 🌍 Visit Jurassic World Website
With a different dinosaur unlocked weekly, you can select that dinosaur and enjoy JurassicWorldPlay ’s features, including the Dinosaur in Your World experience and the Wild Capture Ride™ game. The Dinosaur of the Week is a completely unlocked digital dinosaur that you can play with in the Jurassic World Facts App each week! Scan the DNA code on your Mattel Jurassic World dinosaur toy to watch the AR Lab come to life around your toy. Pull and reveal the DNA Code on your Mattel Jurassic World dinosaur toy and scan to unlock the dinosaur to add it to your collection! With the Dinosaur in Your World feature, you can watch a Mattel Jurassic World dinosaur appear right in front of you in AR. You can hear your dinosaurs roar, watch them move, and check out fun facts and dinosaur video clips. In the AR Lab, you can view your dinosaur in 360°, hear the dinosaur roar, and check out X-ray Mode and Thermal Mode for an even more in-depth look at your dinosaur! Watch out! The Wild Capture Ride™ game lets you select the dinosaur you want to try to capture and win digital trophies. Plus, you can snap a picture and save the Dinosaur in Your World photo to your device. And with the Sound Adventure, you can create your own soundtrack to enhance your play experience and be your own dinosaur DJ. Don’t be afraid to scale and rotate the dinosaur or tap it to hear a booming roar! Which digital dinosaur will be unlocked next? Viral video alert! Pick from three different sound themes and record and play your own audio masterpiece to keep the Jurassic World fun and excitement going! While you’re riding and searching for the dinosaur, be sure to collect Amber Eggs to gain energy along the way. Remember, you only get a few chances to launch a tranquilizer to capture the dinosaur, so you better make them count! It’s time for a dinosaur driving adventure!
