Contact Jurassic World Play Support

I have tried downloading this app on an my daughter’s iPad and my iPhone. The requirements on for the versions have been met. I have tried turning the music and sound toggles within the app on and off. I have tried restarting. I have tried deleting the app altogether and then downloaded it again. Why is there a sound and music toggle option but no sound? When I try to play the video clips within the app- through the maps icon- still no sound. On top of it it all, the “technical support” makes you submit a form to Mattel for a product you have purchased (like a toy) which doesn’t work for this- because it’s an app. Disappointing for my daughter who has bought a collection of dinosaurs with her allowance money from this company specifically because she loves to scan the feet of the toys to learn more about them. Is there another way to reach support for this?

I got this app for my 4 year old son who loves camp Cretaceous. I’ve spent more money on dinosaurs so he can play the game and all it does is give him facts about the dinosaurs. You can’t feed them, put them in the environment. The app is flawed because none of the dinosaurs roar at all even when hitting the button. I’ve paid so much money for him to play the game and it isn’t worth it. It not even a game. Just facts about dinosaurs and you have to buy the dinosaurs to unlock the facts about them. There are no puzzles, no feeding, game won’t even roar for us. All you get is facts about the dinosaur that you have unlocked because you bought the toy. Without buying the toy you can unblock the dinosaurs. “This app is not worth getting for a child who loves to play a really game” quoted by my 4 year old son. Not happy.

I’ve had this app almost since it was released and I’ve never had too many problems with it, asides from the occasional wrong fact. But, a short while ago I got a new phone and transferred all the apps from my old one to my new one. I never once opened the app during this time. I wanted to open it to add a whole bunch of new figures, but was stopped by the tutorial. Not unexpected on my part, I figured I would need to start over, but the problem starts here. I’m going through the tutorial and reach a roadblock on the second step where it wants me to look at a dinosaur info screen. Only, I can’t open it. Or anything else for that matter. I can’t even leave the tutorial or switch zones. It even shows me click the tabs, but nothing happens. I’ve tried restarting the app numerous times and even deleted then redownloaded it, but to no avail. Help would be greatly appreciated.