Let's Roam: Scavenger Hunts Reviews

by Papa18481

We tried hard to love this experience but it was not what we are looking for.
First off getting the team registered was painful, it worked easily on some phones and not at all with others. We ended up not getting everyone registered and just starting.

For each location there are several puzzles, but they are SO easy, the answers are all in the question. For example, one question was about a year. Something like “in the 1870’s some event happened, add the digits of the building address to get the last digit in the year”. You have to enter the entire year, but the interface gives you only four numbers to choose from, and you know the first three are 1-8-7, so the remaining one is the last digit. You don’t even have to look for the building address. The only challenge is when it asks you to go to the next location, but it just gives you a building name and distance, so you either know the area or you don’t, no logic or puzzle to it. This had the potential to be SO fun. We bailed part way through. Some of the challenges are to take a photo of your team here, which are clearly meant to elicit social media posts for LetsRoam . Good thing for them I am only posting my experience here and not all over my social media.

by Scammed By Hotels Tonight

No need to pay for more than one player in a group. We had five players, and I had expected each one to be able to participate in a unique way, so I bought 5 tickets. That is not the case at all. It’s the same question for every single player, and if someone’s phone dies, the suggestion from customer support is to quit the challenge. The font on the screen was so tiny, it is difficult to read. Very cumbersome to set up for multiple players. There is nothing interactive about LetsRoam . You are just basically reading things on a screen. I could’ve figured that out just by googling a fountain or something. I wasted $55

by Wonderland55a

I thought this would entertain a few 5th & 6th graders and their parents, but it was very dull. Worse, it requires a Facebook or google ID to sign in (which my children don’t have) This was not disclosed until after the download! There was very few interesting factoids, much less actual history which could have been easily incorporated. LetsRoam itself wasn’t intuitive, so there was added confusion of what to do & why different players had different screens (I think of one player read a question and tapped an answer, other players would miss the question altogether and might be directed to the next location without realizing it - no way to go back and see the sequence or questions). There was a lot of walking to very random things. (Which is fine for a scavenger hunt) but there could be been more things in between.

we never understood the ‘roles’ I think each might get different sub questions?

Don’t bother - much too expensive for what it is. Great idea, poorly written. lazy execution.

by Out80$

I spent $80 for my family of 5 to explore Chicago. I downloaded LetsRoam to my phone like instructed. Walked to the start point then spent over an hour trying to get my voucher added then when it was added it only gave me enough coins for 2 players. At this point I was just wanted to start so I let that go. Then when I got to the starting point LetsRoam let me check in and that was it. It let me take a picture then kicked me out. When I went back on LetsRoam to continue my hunt, I had no direction on what to do next so when I hit continue it gave me some points and kicked me out. Customer service told me to take LetsRoam off my phone and download it again. At this point at over an hour of trying to figure it out my family (14yr, 12yr, 4yr and husband) were just done. Customer service said there wasn’t anything wrong with LetsRoam and that they couldn’t help me. No refund. NOTHING! DONT GET LetsRoam might as well just throw your money in the trash!

by MF0718

I used LetsRoam for a bachelorette party this weekend. While it was a great concept, and we had a fun time, LetsRoam appears to be very poorly made. 1. The toast makers got no independent challenges 2. It freezes and crashes any time I hit dashboard 3. The game never ended... we still do not know who won 4. There is no one ‘checking’ the answers. 5. Two of the group challenges were extremely similar (asking for a photo of a bird or flying insect then asking for a photo of a black bird) 6. I learned nothing about the city in which we scavenged.

It really was a waste of 20. I could have put this together for free. I do not recommend at all.

by Ender-R2

I tried LetsRoam for the first time today, in Richmond VA. We had a small group consisting of my household and my sisters, which left us with a bunch of children.

We wanted to try the hunt on the capitol grounds for the history lesson, but the grounds are barricaded and fenced off. We found another hunt just a few blocks away and paid for parking and used the token.

The very first clue held lots of graffiti from last summers riots over George Floyd. Being greeted with ACAB graffiti with the anarchist symbol emblazoned was not well received due to one of the members present being a cop. He most assuredly isn’t a bastard. On our way to the next clue, he informed us we were passing an open air drug market, which held a strong odor of marijuana, and several rough looking gentlemen whom color coordinated their wardrobe. 2 of the members of that group followed us for a block before turning back.

We discontinued the hunt after that.

As an activity that markets itself as being family friendly, this really wasn’t something I wanted to bring four kids under the age of 6 to. I will not be using this service again

by Angelique_bebe

My friends and I did the scavenger hunt in Dallas and were highly disappointed. Interesting idea, poorly executed. There were quite a few spelling mistakes, not many interesting facts, and could have included more interesting places. Additionally, I could not even use LetsRoam on my phone. It requires the user to purchase coins to receive a ticket. I was charged three times for the coins because the “server was down.” After all that, I did not even receive any coins. I had to call for a refund the following day, which was perhaps the only pleasant experience I had with LetsRoam. I’m not sure why it has received such a high rating. Overall, could have been a really fun experience but turned out to be another poorly executed app.

by Designlife12

It’s hard to put into words how horrible this company is. My account was DELETED literally couldn’t access it had to sign up again in order to use it therefore I would be forced to pay for their service../ but again because even though my account was deactivated guess what they still charge you! Charged two months before I noticed and when I reached out they told me it was still activated and they want me to fill out a stupid survey to stop FUTURE charges and refusing to refund me even though I HAVE NO ACCOUNT. Careful this company WILL STEAL your money they save your card information and continue to charge you even when your gone
What a HORRIBLE company

by Billybobjon

Did the Plano, TX scavenger hunt, and was really enjoying it for a good amount of time. It was fun, informative, and a great activity to do with the family.

However, about halfway through the hunt, the scavenger locations started to get further and further apart, and weren’t nearly as interesting as the locations in the first half (like, the final destination asked a question about the color of the slides at a park, as opposed to earlier questions being about historical landmarks).

The real kicker was the scavenger hunt ended a mile and a half from the starting point (where our car is located). So, instead of looping us back to the start point, the hunt left us over a mile away from our car, standing next to a busy road in a town we’re very unfamiliar with (we drove in from a town about 30 minutes away to try it out). We were expecting the route to loop back, and when it didn’t we were sorely disappointed. Would have been a nice heads up to know the route didn’t loop. Ended taking a Lyft back.

All this to say, I think I’d give LetsRoam one more try, as it was pretty fun for the first half. I won’t be recommending to friends yet, and if the second time isn’t great I probably won’t do it again, but it’s worth a shot because it’s a good concept.

by HelenHeldog

Before I even started my scavenger hunt, LR is pushing me to share LetsRoam . Every time you submit an answer, you have to navigate past sharing it on social media. The scavenger hunt is little more than a list of things to see in a place. That service is useful but not worth the money. One of our questions was literally “What was the Ashland Armory used for originally?” The answer? AN ARMORY.

LetsRoam is not well designed or fun. It is very pushy about spending more money and making me share it. If it were fun, I’d happily share it! Please focus on improving the user experience so you have an app worth sharing.

by AC1194

I had a really good time using LetsRoam , but after our hunt, LetsRoam continued to harass me with countless pop-ups about leaving a review. Every 5 minutes, another notification comes in. It drained my battery and the only way to stop it was to write this review. Not everyone wants to leave a review and chances are that if you continuously bombard a person to tell you what they think about you, they might have some negative things to share.

Improvement recommendations:
1. Option to save photos from hunt directly to gallery.
2. Be able to share score/summary directly to Facebook, this will be better advertisement than an angry review.

by @kicktheball

Did this as a team work outing. It’s a great way to see how people do or so not work together. If you are a rule follower and/or like to win you will probably blow a gasket, because guess what, not everyone on your team cares about rules and winning! Customer support was awesome to us as we dealt with log in issues but we all had fun and their were no serious fights, lol. Hint: follow directions, even though they are vague. 3 stars because every minute I get a prompt to review LetsRoam . So I’m reviewing LetsRoam already! Otherwise 5 stars b/c it’s a great social experiment and team building barometer.

by Cath1968

This Scavenger Hunt was so much fun! We had two teenagers with us and they enjoyed it as well. It took us through parts of DC that we don’t normally visit and the areas were not crowded with tourists. We learned lots of fun facts about history and architecture too. Only issue was not getting our score until 2 days after we finished and even then, we didn’t get to see stats from other hunts. It would great for you to have a leaderboard for comparison. Will definitely do one of these hunts again!

by Etoile34

Purchased this for my family who was visiting from out of town. Setting it up was pretty straightforward but did have to call and sign out and then back in again to get it working, NBD.

The review said 2.4 miles of walking, but we didn’t realize it wouldn’t take you back to the starting point, so when we finished we still had 1.5 miles to walk back to the car. That would have been good to know ahead of time.

The little challenges throughout were fun, but had not thing to do with the location. Kind of strange.

I noticed a fair number of typos - minor issue, but still.

Overall, this is a fantastic idea and a great way to get people up and moving and using their phones to do so. Just a few tweaks and it will be perfect! We will definitely do it again!

by Pullon7

Exactly how you add family and friends to your hunt in regards to tickets, coins, and vouchers is confusing.
Also in LetsRoam , the fact that anyone can hit “We’re all here” means that others miss out on the challenge if they are not ready or present yet. The leader should be the only one to hit certain progression buttons like Next Location and so forth.
LetsRoam also has no idea what you’re taking pictures of and gives credits to photos of the wrong things.
Other than that it’s a lot of fun if the weather is nice. It could be improved by having more challenges at each location and include more statues, dedication/information plates, and nameplates on buildings.

by Midvale Sunnies

We enjoyed it and saw parts of the city that were new to us. Would be nice if we could enlarge the text since we forgot reading glasses. 🎂Also, in the bright sunshine, we never saw the symbol to put app camera in selfie mode, so first photo that was supposed to be of our group was accidental and didn’t include our group at all...just strangers on a park bench and we couldn’t figure out how to change the photo.

by Healthy Jeanie

We had a great time learning about things in the museum district of Houston. We liked the variety of activities and loved taking pictures. The only problem we had initially was figuring out how to access our prepaid tickets through the fox shop. Finally I found the video that pointed me in that direction. It would have been nice to have that explanation in the email receipt. But we finally figured it out and had a great time!

by Kids7&5

We were able we to have a team building experience while remaining socially distanced. We loved the activities and everyone had fun. As an added bonus everyone was excited that they got ‘their steps in’ while having fun. We plan to do it again! We had coworkers and our family members from 12 to 54 and everyone contributed! Be sure to bring a teenager to help you navigate LetsRoam 😂

by Happymomma13

I bought the friends / family pack. It only gave me access for 1 person at first. However, I called customer service (Hannah) and was able to correct it after a few tries. She was extremely helpful and even followed up via text to make sure it worked.

We did a backyard hunt to start. What’s impressive is how many things we discovered in our own yard! My daughters (10 and 15) and husband all were into it.

I’m looking forward to trying it out in our local city and on road trips.

by Teacher Jl

We did the scavenger hunt for our 10th anniversary and explored the city in a new and fun way! We saw several things we never would have thought to look at and enjoyed playing the photo challenge games. Definitely a fun date for people who like to walk. It was only an 1 1/2 hr walk, but maybe we’ll try it with a Segway next time in a different city.

by Stanleymcgee

We got this as a fun activity to do with the family. For what we paid for, it ran horribly and was unclear and confusing. LetsRoam has access to the GPS, so I’m not sure why it wouldn’t notify us when we got to each landmark. Not only that, but once we got to the landmark, it was unclear what was a question for the team and what was a challenge for the individual. As a result, we missed half the questions because we didn’t know if it was a challenge or part of the game. It was a waste of money and you’ll have more fun walking around the city looking up and around, rather than looking at your phone.

by Skychick90

My daughter and I had a great time exploring Chattanooga. This is our first trip to this city and the first time using Let’s Roam. LetsRoam was a little unintuitive and I had to call the company twice before we were able to get going. The service provided over the phone was impeccable. Janet was super helpful and got us on our way. Save for LetsRoam difficulties we would have ranked this experience and app a 5. Thanks and we will definitely use your service again.