Company Name: Port Authority NY/NJ
About: The PATH train is a vital connection between New Jersey and New York, serving
millions of riders a year. Download the official RidePATH app for:
·
Real-time train departures from each station
· Service alerts
customized to your route and time of day pushed to your screen
·
Up-to-date service schedules
· A trip planner that allows you to see
routes based on departure/arrival time
· N.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
100% Contact Match
Developer: Port Authority of NY & NJ
E-Mail: karmonaitis@panynj.gov
Website: 🌍 Visit RidePATH Website
https://www.panynj.gov/privacy-statement-mobile-apps.html
by Old NYer
The app is quite visually helpful, but it appears to only show scheduled departures. So, where the app says the next train to leave the WTC is a Hoboken train, all too often a Newark train comes in after the Hoboken train, but leaves before the Hoboken train, and vice versa.
This is annoying because the trains leave from different platforms, and since PATH does not provide announcements about which train is actually leaving first, this app ends up providing frustration for those passengers who only want to go to Exchange Place. This occurs at least once or twice a week.
The app also does not take into account trains that are taken out of service late in the rush hour. So while there may be a 10:12 train leaving on the Newark platform, when it arrives and is marked “no passengers,” you may or may not have time to get to the Hoboken platform and the train that is sitting there, ready to leave.
Until PATH IT improves its software to be more accurate, I recommend not bothering to download it, remove it if you already have it, or ignore its information for now, or at least take that information with a large grain of salt.
Maybe this app will be useful in some future version.
by MalcomJ201
Claim: pushes real-time alerts and travel info when you arrive at the station.
Reality: pushes the published timetable. Actual arrival/departure times and info about delays are NOT sent. For instance, service was delayed this morning and yesterday, yet the app did not send that info when I arrived at the station either day.
Claim: Includes maps of the PATH system.
Reality: The maps are tiny and unreadable on a phone and you cannot scroll/zoom.
Claim: This is a useful new tool for PATH commuters.
Reality: it looks like a high school kid’s coding project and you still need to follow PATHtrain on twitter to get delay alerts.
The only positive thing I can say is that getting the scheduled departure times sent to your phone beats watching the departure times scroll sllllowwwwwllllyyyyy across the bottom of a PATHvision screen.
by Yahweh Abides
This app is constantly radically imprecise. And for late night travel past midnight, this app is the height of inconvenience. Just rushed to the station to make it 2 minutes before the app says the train will arrive. The station indicates it's not set to arrive for another 26 minutes. Having happened more than a couple times before, now I erase this garbage app and just wing it.