Contact RidePATH Support
Company Name: Port Authority NY/NJ
About: The official RidePATH app provides real time countdown information, schedules,
trip-planning, and alerts - all in one convenient place.
We heard your feedback
and now real-time has your favorites! The app now defaults to real-time results
as soon as you open it! Faster response with real-time now as well:
· Get Real
Time countdown clocks in the app
· Look up train schedules by station – even
when underground
· View PATH.
RidePATH Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with RidePATH. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RidePATH. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Often misleading
by Old NYer
The app is quite visually helpful, but it appears to only show scheduled departures. So, where the app says the next train to leave the WTC is a Hoboken train, all too often a Newark train comes in after the Hoboken train, but leaves before the Hoboken train, and vice versa.
This is annoying because the trains leave from different platforms, and since PATH does not provide announcements about which train is actually leaving first, this app ends up providing frustration for those passengers who only want to go to Exchange Place. This occurs at least once or twice a week.
The app also does not take into account trains that are taken out of service late in the rush hour. So while there may be a 10:12 train leaving on the Newark platform, when it arrives and is marked “no passengers,” you may or may not have time to get to the Hoboken platform and the train that is sitting there, ready to leave.
Until PATH IT improves its software to be more accurate, I recommend not bothering to download it, remove it if you already have it, or ignore its information for now, or at least take that information with a large grain of salt.
Maybe this app will be useful in some future version.
App is as useful as the escalator at Grove Street
by MalcomJ201
Claim: pushes real-time alerts and travel info when you arrive at the station.
Reality: pushes the published timetable. Actual arrival/departure times and info about delays are NOT sent. For instance, service was delayed this morning and yesterday, yet the app did not send that info when I arrived at the station either day.
Claim: Includes maps of the PATH system.
Reality: The maps are tiny and unreadable on a phone and you cannot scroll/zoom.
Claim: This is a useful new tool for PATH commuters.
Reality: it looks like a high school kid’s coding project and you still need to follow PATHtrain on twitter to get delay alerts.
The only positive thing I can say is that getting the scheduled departure times sent to your phone beats watching the departure times scroll sllllowwwwwllllyyyyy across the bottom of a PATHvision screen.
Frequent false times
by Yahweh Abides
This app is constantly radically imprecise. And for late night travel past midnight, this app is the height of inconvenience. Just rushed to the station to make it 2 minutes before the app says the train will arrive. The station indicates it's not set to arrive for another 26 minutes. Having happened more than a couple times before, now I erase this garbage app and just wing it.
Have a Problem with RidePATH? Report Issue
Why should I report an Issue with RidePATH?
- Pulling issues faced by users like you is a good way to draw attention of RidePATH to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a RidePATH customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RidePATH.
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