Citrix Secure Access client app not working? crashes or has problems?

Citrix Secure Access client Status

Published by Citrix Systems, Inc. on 2023-12-19

Citrix SSO enables secure access to business critical applications, virtual
desktops, and corporate data from anywhere at any time, providing an optimal
user experience with the Citrix Gateway appliance. Secure Access Features: -
Full layer 3 SSL connectivity to Citrix Gateway - Per-app connection flexibility
(Provisioning support through MDM systems) - On demand support - Multi-factor
authentication support with client cert.

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Common dislikes about Citrix Secure Access client app

- User entry fields are not selectable on iPad.

- Tap zone for user entry fields is too small on iPad.

- Devices fail to connect and users are prompted with error messages.

- Upgrading to version 1.0.4 causes loss of existing tokens and VPN configuration.

- App crashes when trying to scan QR code on iPhone XS Max with iOS 13.1.3.

Have a Problem with Citrix Secure Access client? Report Issue

Common Citrix Secure Access client Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Citrix Secure Access client app on iOS and Android devices. Solve all Citrix Secure Access client app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Citrix Secure Access client iPhone Issues and Solutions

Citrix Secure Access client iOS app crashes, not working, errors
Citrix Secure Access client iOS app network issues
Citrix Secure Access client on iOS has black/white screen

Citrix Secure Access client Android App Issues and Solutions

Citrix Secure Access client has errors/crashing/not working
Citrix Secure Access client server network connectivity issues
Citrix Secure Access client has black screen

Citrix Secure Access client iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Citrix Secure Access client app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Citrix Secure Access client app crashes or not working on Iphone (iOS):

Close and restart the Citrix Secure Access client app on iPhone
Update Citrix Secure Access client app to the Latest Version for iOS
Uninstall and reinstall Citrix Secure Access client iPhone app
Update your iPhone to the latest iOS version

Fix Citrix Secure Access client on iPhone unable to connect to server/internet connection issues::

To resolve Citrix Secure Access client network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Citrix Secure Access client black/white screen (blank screen) on iPhone:

Follow the Citrix Secure Access client iOS app troubleshooting guide Here →

Citrix Secure Access client Android App Issues and Solutions

Fix Citrix Secure Access client not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Citrix Secure Access client app issues:

Force Stop the Citrix Secure Access client App
1. On android, goto "Settings" » click Citrix Secure Access client app. » click "Force Stop".

Update Citrix Secure Access client to the latest version on PlayStore

Clear Citrix Secure Access client App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Citrix Secure Access client app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Citrix Secure Access client.

Fix Citrix Secure Access client unable to contact server/ Citrix Secure Access client internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Citrix Secure Access client » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Citrix Secure Access client » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citrix Secure Access client on android.

Solve Citrix Secure Access client black/white screens issue on Android:

Follow the Citrix Secure Access client android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Citrix Systems, Inc., developers of Citrix Secure Access client.

48.65% Contact Match

Developer: Citrix Systems, Inc

E-Mail: [email protected]

Website: Visit Citrix Secure Access client Website

51.16% Contact Match

Developer: Citrix Systems, Inc

E-Mail: [email protected]

Website: Visit Citrix Systems, Inc Website

About this app

Citrix SSO enables secure access to business critical applications, virtual desktops, and corporate data from anywhere at any time, providing an optimal user experience with the Citrix Gateway appliance. Credentialed access to a Citrix Gateway version 10. 5 or later. Please contact your organization’s IT group for connection information. - English, German, French, Spanish, Simplified Chinese and Japanese.