Are you having issues? Select the issue you are having below and provide feedback to Harry Potter.
- Energy takes 4 minutes to recharge
- Energy limit is 28, taking a little over an hour for all energy to recharge
- Ads don't always register an award
- Energy doesn't fill up if game is running in background
Complete guide to troubleshoot Harry Potter app on iOS and Android devices. Solve all Harry Potter app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jam City, Inc., developers of Harry Potter.
As part of WBIE’s Portkey Games label, this groundbreaking mobile game puts you at the centre of an all-new story in the Wizarding World. • Learn magical spells and brew powerful potions! • Unlock spells, potions, and locations as you advance through the years of Hogwarts! • Immerse yourself in the world of Harry Potter! • Use your skills to investigate mysteries at Hogwarts! • Discover the puzzling truth behind the Cursed Vaults and your brother's disappearance in an all-new story! • Engage in immersive events, play Quidditch, and more! • Conjure your very own Patronus to defeat Dementors! • Embark on quests with fellow witches and wizards! • Form unique relationships with each friend and rival! • Customise your avatar! Please note that Harry Potter: Hogwarts Mystery is free to download and play, however, you can purchase some in-game items with real money. Under our Terms of Service and Privacy Policy, you must be at least 13 years of age to play or download Harry Potter: Hogwarts Mystery. With countless choices, you’ll be able to carve out your own unique path in Harry Potter: Hogwarts Mystery. Whether you’re mastering powerful spells with Dumbledore, brewing potions with Snape, discovering never-before-seen rooms at Hogwarts, forging alliances with new friends, or duelling your rivals, there’s always something new to explore! Play Harry Potter: Hogwarts Mystery Today! Show off your house pride and decorate your ideal space! • New character customisation and dorm design choices are always being added! Select from tons of exciting hair and clothing choices! • Design your dream dorm! Customize your character, decorate your dorm, and solve puzzling mysteries now! What kind of witch or wizard will you be? A heroic Gryffindor? A cunning Slytherin? A clever Ravenclaw? A loyal Hufflepuff? YOU decide! This is YOUR Hogwarts journey. Step into the world of witches and wizards. If you want to limit this feature, please disable in-app purchases in your device's settings. Your letter has finally arrived! A network connection is also required.