Hidden City app not working? crashes or has problems?

Hidden City Status


I have a problem with Hidden City

Are you having issues? Select the issue you are having below and provide feedback to Hidden City.



⚠️ Most reported problems ⚠️
Not working
54.2%

Crashes
26.3%

Something else
11.0%

Login
3.4%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
T
Toni Blaak:

[Solved] game is frozen and wont do anything

L
Laurie McKenzie:

[Solved] After opening game it automatically goes to lower city and closes game

K
K:

game freezes then crashes

S
Stephanie Euler:

game loads makes me hit 10 anni button then crashes, lost all my gifts,energy, and infinity energy

G
Gloria Picking:

Game keeps shutting down. makes me click on 10th anniversary icon and then shuts down.

📋 13 Reported Issues:

F
Francine Knox 2025-02-01

Crashes when forced to click on icon that brings you to lower city

C
Charlotte Ostrowsk 2023-08-10

It took an extremely long time to load. I reset it, then uninstalled it and reinstalled it, then finally reset my computer to several days before the problem. Each time I tried to get the game back, it tried to install the game components over a space of 12 hours or more, but failed to download anything, except for the map of the city.

S
Sherri Heavner 2023-05-15

I visited friends to send gifts. When I go to the gift icon and select for the player no images of gifts are there. This has happened the last few days. It is updated.

E
Eva Leighton 2023-02-19

Have updated my IPad and installed latest game app update. game loads ok but then crashes

D
DebraTurner 2023-02-15

I get almost done the entire game and then lose everything as if i had never started a quest.

L
Lucia MACLELLAN 2022-11-19

Hi Cant open treasures on map that require keys. The icon (circle with key) is totally green, but cannot open to get treasure. Also have completed some challenges that didnt register.

D
Dpeters24179 2022-09-30

Game crashes and exits to home screen of phone. Tried a phone reset, cleared cache and uninstall and reinstalled game with same results.

K
Kathy 2022-09-28

App loads but nothing happens within the game...I cannot open or access anything.

M
Marilyn Schumacher 2022-09-17

downloaded new update and it keeps crashing

M
Marilyn Schumacher 2022-09-17

downloaded new update and it keeps crashing

J
Janie Hirata 2022-08-17

Can't open the game - it closes before it loads

A
Andro 2022-06-03

update download not working will not remove message from screen?

B
Betsie W. Kielty 2022-05-05

can't download new updates

Showing 1-13 of 13 reported issues:

Have a Problem with Hidden City: Object Seekers? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: support@g5e.com

Website: 🌍 Visit Hidden City Website

Privacy Policy: https://www.g5e.com/privacypolicy

Developer: G5 Entertainment




‼️ Outages Happening Right Now

  • Mar 18, 2025, 11:44 PM

    a user from Lac Brome, Canada reported problems with Hidden City : Not working

  • Mar 04, 2025, 04:50 AM

    a user from Honolulu, United States reported problems with Hidden City : Crashes

  • Feb 24, 2025, 03:51 PM

    a user from Nantes, France reported problems with Hidden City : Not working

  • Feb 24, 2025, 08:28 AM

    a user from Paris, France reported problems with Hidden City : Not working

  • Feb 09, 2025, 04:33 PM

    a user from Bad Neuenahr-Ahrweiler, Germany reported problems with Hidden City : Connection

  • Started 6 minutes ago

    Mywellness

  • Started 6 minutes ago

    Jeep

  • Started 7 minutes ago

    PGA TOUR

  • Started 8 minutes ago

    Suno

  • Started 18 minutes ago

    EZVIZ

  • Started 28 minutes ago

    Truckers of Europe 3

  • Started 30 minutes ago

    Spark