Contact soundcore Support

by 4starlite55

I have the liberty air 2 and although they are working great there is one thing that I wish it had the ability to do and hope that the next earbuds WILL have, it is to be able to switch devices from the app like most other companies has. The way it is now is not practical, it is frustrating to manually switch from one device to another. I used to have the backbeat fit and although they were not earbuds, they had the ability to switch up to three devices( including tv) on the app. That was practical cause whenever I go for a walk I sometime forget to turn off the bluetooth on my ipad before listening to my iphone music and by the time I start walking and try to pair my earbuds i notice I forgot to turn it off. THAT IS FRUSTRATING. Please make the change as it will be useful to have.

by IRDylan77

App literally doesn’t work. I connected my earbuds to my iPhone, they are great. The app on the other hand is literal garbage. I connect the device as it says, it says it can’t find it and won’t sync to it. I’ve pushed forget device, restarted my phone, done everything it says and it doesn’t work. It tells me to turn the headphones on then off which I do, then connect to Bluetooth which doesn’t happen when the device is off, so I turn it on and it says searching, then retry cause nothing happens. Please fix this issue because it’s extremely frustrating to spend 100 dollars on something for the customization of audio settings and it not even work

by Seth Griggs

I’ve had my Wakey for a little over a year now. It’s worked for for the past year. Here recently I haven’t been able to play white noise through app without it being really staticky. Sometimes the speaker will cut itself off and back on and reenable Bluetooth while my phone is laying on the table without me using it. It also seems to go in and out like a bad Bluetooth connection. I’ve tried restarting, resetting, leaving it unplugged and I’ve contacted Soundcore about it and they aren’t really being much help without me having the receipt for the device I bought over a year ago from Walmart. Can’t say I’ll be buying anymore Soundcore products soon.