Contact Thrive Hearing Control Support

The Thrive app is slow to load, even slower to identify hearing aids, and completely forgetful about custom settings that users make. At the moment, the application is incompatible with iOS 15: the app starts, but it is unable to find any device at all. Those devices show up perfectly well in Apple‘s Settings app, but they are completely MIA in Thrive. That does not make me feel at all positive about Starkey's technology or its commitment to its customers. Follow-up: Starkey’s response implies, in essence, that maintaining compatibility is the customer’s responsibility. If every other app/device interface required disabling the device, removing it from memory, restarting the iPhone, and reconnecting the device, no one would have time to do anything else. Add in that software updates to the hearing aids require a visit to an audiologist and higher-than-usual fees, and the user can be said to be penalized for OS upgrades.

There really isn't much to like about this app. Maybe that the company’s original idea to develop an app to allow the aid wearer to configure them to their advantage. An equalizer is a good start, but for my aids it is worthless. The app has too many added features that do not function to my advantage. In particular the edge mode and the sound space. What are these features meant for? You give us a crosshair and four quadrants that have zero meaning and expect us to move an icon around the screen and listen for changes? I hear zero change. Why add features that make no sense whatsoever with no hint as to what its function is. Another is why add features that are already available on the iPhone such as through the health app?

Thrive and my Livio AI aids worked as expected with my iPhone 6s for about a year, then the bluetooth connection became intermittent and soon stopped working at all. My hearing doc said it was because Apple won’t support a Thrive connection to 6s phone or older models. I suspect that it’s actually because Starkey won’t update Thrive to adjust to newer iOS versions for older phones. My 6s phone still connects to everything else, including cars, tvs and Bluetooth speakers. I had Apple check the phone too and they said there was nothing wrong. A lot of money (almost $11,000) for a defective product. One star!