Family Fare Reviews

I’ve started going to the self checkout whenever I go to family fare because I’ve realized each time I go there, I get ripped off. My coupons I clipped don’t go through or the sales from ad don’t go through either. The new thing I’ve found out is the shelf price listed is actually less than what they charge you at the register for several items. I don’t trust them so now I do self check out & only go for the items on sale. 10/10 times now, I’ve had to have them manually adjust the price…also, they just informed me I can no longer use my clipped coupons from my app, have to use their new kiosk in store to get the “coupons”…so app is useless. I’m serious…double check your receipt every time & watch shelf sticker prices compared to what the items ring up as. I even went back to service desk to let them know & they tried making excuses but then realized I really did get ripped off but they got sick of adjusting all the mistakes so told me that’s all they can do in one transaction.

Used the “new experience “ for a grocery order I really needed and I got charged for it but it never came through to the store. I triple checked the location and had to call customer service 3X today and call the store 4x. Order is showing as in process to the customer service people but never came through to the actual store. Also it doesn’t let you buy a subscription to the fast lane on the same transaction as groceries because the subscription is digital. I had to fill my cart twice to place the order and it never showed up on the other end. I invested 2 hours into an order I could not get. I can totally see why they are called family unfair - not only are the prices insane the loop of customer service has driven me insane. Back to Walmart for me

I love family fairs selection. However, imagine putting all these things on sale to lie about it actually being on sale. They’ll mark something that says “lowest price 8.99” but when you look under the sticker the original price will be 7.49. I only go and buy things on sale at family fare because it’s so expensive, but their sales would be great if they didn’t LIE. FamilyFare barely works, it freezes all the time and won’t load. It’s useless. When you go, look under the sales stickers to make sure it’s really a sale. They do a lot of false advertisement.

The new update is awful and borderline unusable. It constantly logs me out/back in meaning I lose items previously placed in my cart. When trying to pay, it takes me to my browser to put in info but, since I’m not logged in on my browser, it doesn’t show my cart. The interface is easy to accidentally close what I’m trying to shop for.

Overall, it makes me never want to use FamilyFare which, in turn, just makes me want to shop somewhere else. The whole point of shopping FF, for me, is to be easy. This update makes it harder.

High quality meat and produce. Well organized and clean inside, at least the store on Butternut in N. Holland. Some grocery checkers need attitude adjustments, but I guess you have that at any chain store. My only gripe is that Family Fare’s prices are super inflated. On sale, a bag of cooked peeled shrimp is $5.99 where Walmart’s everyday price for the exact same item is $5.39 I am not loyal to any store in particular, I shop around for the best deals! Other than Walmart when it comes to meat and produce, “Meijer” by far and away beats “Family Fare” 24-7 regarding pricing! In my opinion, that’s why Family Fare only has a 1.9 start rating, compared to the Meijer on North Shore Drive in Holland at 4.9 stars.

Would be 5 stars if they had some things like the ability to add to or edit an order up to the day of pickup. FamilyFare will show an item as on sale but when you want to buy it often times it’ll tell you it’s not on sale. If you choose to look at the weekly ad you can’t order from the add. You have to write down the item exactly then go to the pickup app and try to find it. Make a mistake you pay the going rate for what you selected.

I love FF and their app! It’s super easy to use and check things but for me to give it 5 stars some things need to change.

I haven’t found a way to add notes under items like when using the computer. I add notes every single order so FamilyFare is useless then.

Also I HATE how FF has changed how you pick up orders 3 times now. What was wrong with texting?? Now I gotta open an app which refreshes every time and it’s super tedious and annoying. Go back to texting to pick up orders!!

Your app doesn't allow me to check prices or availability. I don't drive and want to check ahead before taking an Uber. I love Family Fare and the people there are so kind and helpful. There are a few things you could do to help our community during these difficult times. 1. Allow EBT food benefit cards for payment on delivery items. Walmart does but I like you better. 2. Senior citizens are struggling. Instead of a senior citizen discount offer free delivery on orders over $75. Giving your profit margin a boost instead of a loss. These are just ideas. I love your store but sometimes I'm forced to go elsewhere for those reasons.

Fast Lane wasn’t broken; why did it need tbe “improved?” The “New Experience” is extremely difficult to use on the phone platform. It has too many popup suggestions that get in the way. And when I close that screen it takes me back to the beginning. “Browse” doesn’t mean look at the products; it means find a store. The checkout process is long and convoluted. The list of usual purchases is hard to find. Why not a Begin Shopping tab? It frustrates me every time I use it, which is every week. I order for delivery to my elder mother who lives a distance away, so I NEED FamilyFare. I just struggle through it. It takes me longer to shop online than it would if I just went to the store. Maybe it’s designed for computer platform or tablet rather than phone. I can try that; but honestly I’m sure a large percentage of users use their phones. Please, please - keep improving it - including increasing search terms. It’s not good yet.

This service is truly valuable. Overall the service is very quick and efficient. There are exceptional customer service folk at my local store. There is a customer service person who has filled my order that I have had to tell where to find what I have ordered. I get the absolute worst choices of product. For a few weeks I went somewhere else. I want to support my local store. Maybe testing the readiness of team members is needed.

I have used the Fast Lane since just before the pandemic began. I had a total knee replacement at the end of February and tried to make our life manageable throughout my recovery. My husband was very weak from taking chemo and recovering from pneumonia, so I knew he was unable to get the groceries. Fast Lane was our answer then and still is so helpful to us now. Neither of us has much endurance to shop and we know that folks like Kris and Bell, or whoever is packing our order, will call if an item is unavailable or if they may substitute. We love the convenience and good service. Linda Nelson

I should have said sometimes. I am not able to use my app on my phone. I was really surprised when this came up. When I try to get in, it usually flashes and goes to a blank page. There are tiny choices to choose from on the bottom of the page but I am unable to use them. You click on them and nothing happens. I have written before and you said you would get back with me. I’m sorry I used this source to contact you. I love your card and app when it works.
Thank you.

The website is so convenient to use. I like the coupons on line and ease of navigating the site. I would like to see more coupons for produce, meats and dairy. There’s so many for baby supplies and, laundry supplies. Our store doesn’t carry much for health & beauty items but there’s always coupons.

Using Fast Lane has been an efficient and safe way to do my grocery shopping during this pandemic. As a senior citizen I have been cautious this past year about going into retail businesses, restaurants, etc., and have found the staff at Family Fare to be quite careful and responsive using the Fast lane system. I do my own pick up and have never had to wait more than a couple minutes while they retrieve my refrigerated/frozen food to deliver it to my car. I’d recommend this system to anyone.

I like to go on senior’s day to get my 5% off, but it’s not uncommon to see the general manager, who will always go out of his way to either say hello and/or ask me if I’ve found everything I need. I have my favorite cashier and her name is Denise. If their prices were a little lower, I’d probably do all my shopping there. Thank you Family Fare for being a home town jewel.

My first Fast Lane order was a big success. Ordering in the privacy of my home, quick and easy. Picked up in less than 3 hours and loaded my car. I knew the person that did the picking and delivery. You only get that from a store you trust and know everyone because it’s local. The shopper was quick to let me know what items needed to be replaced with something else. Also, shared with me about how to save on the delivery charge and the benefit of using this service in this time of the Coronavirus. Thank you Family Fare.

Super speedy..... pickup order usually ready before my selected pickup time. Accurate!!!! Plus, if I ask for a specific produce, the shopper always selects the nicest and freshest one....I was initially worried that a shopper wouldn’t care and just pick any one, just to get the order finished. NOT SO!!!!! Speedy AND picky!!! All the shoppers are extremely friendly and when I notify them that I’m in the parking lot, they text back that they’ll be right out with my order,...... and they are!!!!! This is a great customer service!!

The folks at the Kalkaska store are wonderful! Friendly, helpful and outgoing! They make every effort to please the customers in all departments. Dennis in the Meat Dept goes out of his way to have and make superb meat choices. Patrick and Matt are always available if you have a question. Charlie who works all over the store is very pleasant and if you need assistance trying to reach the top shelf, well, he’s right there. All the ladies from cashier to those that stock shelves know us and we know them! All this makes grocery day fun!☀️🍁🍂🧡

I can no longer purchase sliced and diced fresh fruit from Meijer, Target, Costco or Walmart. The taste just doesn’t compare to the freshly cut fruit at Family Fare. Even when I have had the chance to buy the 50% off container of my favorite mixed fruit package because it needed to be sold that day, the flavor is better than a package placed on the shelf that day at one of the larger box stores. If you haven’t tried the prepared fruit from Family Fare, and you love a great fruit cup, you need to check out the prepared fruit area!

Please consider designing your app with voice over support. If you don’t know voiceover is please look it up. As it is on every iOS device. Since I can’t use FamilyFare very well and all the deals are related to this New Year’s card I don’t shop as much at family fare anymore. If FamilyFare gets fixed and works better with voiceover I’d be happy to redo my rating and start shopping at my local family fare store again.