Family Fare Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SpartanNash Company
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Family Fare Website
Privacy Policy: https://www.shopfamilyfare.com/privacy-policy
Developer: SpartanNash
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4 Most reported problems 😔💔
I had a Gas Rebate of 30 cents/gallon last night. It was valid for up to 35 gallons. The pump stopped at 20 gallons and logged me out. It would not let me pump the other 15 gallons at my 30 cent discount. The counter guy told me to start again, but my discount was only 3 cents. I feel Family Fare programmed the pump to stop at 20 gallons, purposefully or accidentally, but in either case, it shorted me 15 gallons at a discount. I can't find a phone number to express this to someone that might ask questions, check records and actually work out a system to give me the credit somehow. Instead I'm writing to a robot to interpret. Not very friendly family fare.
Sneaky Price Gouging/coupons don’t work
by Miss Thang 28
I’ve started going to the self checkout whenever I go to family fare because I’ve realized each time I go there, I get ripped off. My coupons I clipped don’t go through or the sales from ad don’t go through either. The new thing I’ve found out is the shelf price listed is actually less than what they charge you at the register for several items. I don’t trust them so now I do self check out & only go for the items on sale. 10/10 times now, I’ve had to have them manually adjust the price…also, they just informed me I can no longer use my clipped coupons from my app, have to use their new kiosk in store to get the “coupons”…so app is useless. I’m serious…double check your receipt every time & watch shelf sticker prices compared to what the items ring up as. I even went back to service desk to let them know & they tried making excuses but then realized I really did get ripped off but they got sick of adjusting all the mistakes so told me that’s all they can do in one transaction.
Terrible
by Aj:)27
Used the “new experience “ for a grocery order I really needed and I got charged for it but it never came through to the store. I triple checked the location and had to call customer service 3X today and call the store 4x. Order is showing as in process to the customer service people but never came through to the actual store. Also it doesn’t let you buy a subscription to the fast lane on the same transaction as groceries because the subscription is digital. I had to fill my cart twice to place the order and it never showed up on the other end. I invested 2 hours into an order I could not get. I can totally see why they are called family unfair - not only are the prices insane the loop of customer service has driven me insane. Back to Walmart for me
False advertising & Broken App
by Anc98
I love family fairs selection. However, imagine putting all these things on sale to lie about it actually being on sale. They’ll mark something that says “lowest price 8.99” but when you look under the sticker the original price will be 7.49. I only go and buy things on sale at family fare because it’s so expensive, but their sales would be great if they didn’t LIE. The app barely works, it freezes all the time and won’t load. It’s useless. When you go, look under the sales stickers to make sure it’s really a sale. They do a lot of false advertisement.
Have a Problem with Family Fare? Report Issue
Why should I report an Issue with Family Fare?
- Pulling issues faced by users like you is a good way to draw attention of Family Fare to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Family Fare customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Family Fare.
