Contact Celebrity Cruises Support

We booked this cruise because it would enable us to visit family on Roatan. Without notification prior to disembarkation Celebrity placed a restriction on leaving the boat at the Roatan port, unless of course we had booked an excursion thru Celebrity. We would have postponed or cancelled this cruise had Celebrity management been above board prior to the cruise leaving the dock. Additionally, in a telephone conversation with Celebrity guest relations prior to this cruise we were informed that only staff would be required to wear a mask once on board. We were surprised to learn of an onboard mask mandate. None of the emails prior to sailing indicated a policy change, likely because it would have resulted in guests cancellations. We will likely cancel our next scheduled cruise with Celebrity because of we don’t feel that management can be trusted. Shame on Celebrity!

DO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine.

I got this app about two months ago and when I first logged on and it worked it was a beautiful app. It has a lot of great features. But, I was only able to login the one time and it hasn’t worked since. When I called Celebrity they say it’s only really good for the Celebrity Edge ship, the other three on there which one of them is the Summit ship that we are going on, it doesn’t currently work for. They told me I have to keep trying and that one day it might work and that if I was on the Celebrity Edge it would work perfectly. Well unfortunately we are not going on the Celebrity Edge, so that helps me none. If the app doesn’t work why offer it to people? Please fix it and then offer it.