Important Notes
• The revamped mydlink app offers more intelligent,
customizable, and intuitive smart home automation, as well as improved user
experience, enriched features and increased usability. We want to ensure all
users get optimal experience, in order to achieve this, the mydlink app will no
longer support iOS versions below 10.
Are you having issues? Select the issue you are having below and provide feedback to mydlink.
By warren Knauer 4 months ago
upgrading IPhone 13 with IOS 16 to IOS 17.1.1 You can open the application but won’t see your camera or be able to press the menu button. The app however still sends movement notifications. But when open the app you still can’t see anything else than the background picture.
By Kim 6 months ago
D-link router R-18 won't connect to the router to change settings and can only connect to the internet after 5-6 attempts through resets. Any suggestions you may have for me will be gratefully appreciated as otherwise I will have to return the product.
By Ingemar Lans 6 months ago
Har haft 3 kameror 2st DCS -2330L och en DCS 8100LH som har fungerat bra med Mydlink Lite under lång tid. Köpte nyligen 2 Kameror DCS-6500 LH och DCS -8627 LH. För att ansluta dom nya enheterna laddade jag ner en ny MYDLINK. Vill ej ha molntjänst, endast en DCS 2330 L sparar nu på minneskortet ! inte dom andra. Kan ej heller formatera kortet i DCS-8100LH Tycker appen är trög HJÄLP MVH Ingemar Lans
By Haal 7 months ago
The app doesn’t work with IOS 17. You can open the application but won’t see your camera or be able to press the menu button. The app however still sends movement notifications. But when open the app you still can’t see anything else than the background picture.
By Rita 7 months ago
My app screen is blank I can’t see any of the cameras
By Roshid 8 months ago
My dlink app isn’t working while update iOS 17 beta version any solution please
By Johnny 8 months ago
I have an issue with mydlink app. I also uninstall and install again but still cannot see the cctv on my iPhone. The whole camera didn’t appear on the blank screen.
By John 11 months ago
Not able to log in to mobile application (and I suspect I left iron on...)
By Andreas 1 year ago
My Dlink Home app is not working, tried signing in, cant reset password.. Can do anything
By Sunne Harris 1 year ago
I reset my password and lost everything and can not access my cameras
By Paul G 1 year ago
My Android mydlink app is not accessing the cloud-saved video clips {from the security camera). The video playback was working fine but then suddenly stopped working. I can access the videos from my PC but not the android app on my phone. When I press the play button on the video all I get is a spinning circle, on a black screen, that keeps spinning forever and doesn't play the video. I've tried emptying storage, clearing caches, but no success.
By Cordeau 1 year ago
Hi, Since few days my app crashing every time when I whant to open it. I use version 2.8.0 on android samsung S20. To solved this problem I need to clear cache and data. Thanks
By Jeff tidgeway 1 year ago
Dlink app freezes when I attempt to playback recorded video from the 8630-.LH cameras micro sd card when using the the event and video feature. All other cameras work fine only the 8630 does this.
By Yolanda diaz 1 year ago
Why do mydlink keep asking me to unlock and subscribe I already one time,if it’s not going to work I want a refund
By Lana Turner 1 year ago
I have a Dlink plugin sensor. My Dlink app doesn’t remember me, even though I check the ‘remember me’ box. Now every time I want to turn on or off my appliance, I have to sign in first. It’s annoying.
By Steve Spaccarelli 1 year ago
iPhone myDLink screen freezes as soon as the program opens. Only works if I delete app and reinstall it. If I turn it off I have to start the reinstall every time.
By Jess Komenda 1 year ago
Our app freezes on multiple devices. Sometimes it freezes after 3 minutes, and sometimes after 45 minutes.
- Night vision is washed out
- App lacks features
- Only records 15 second clips to the cloud
- No 24 hour record to cloud option
- Privacy terms are concerning
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Complete guide to troubleshoot mydlink app on iOS and Android devices. Solve all mydlink app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at D-Link International, developers of mydlink.
100% Contact Match
Developer: D-Link Corporation
E-Mail: [email protected]
Website: Visit mydlink Website
73.68% Contact Match
Developer: D-Link Corporation
E-Mail: [email protected]
Website: Visit D-Link Corporation Website
If you are currently using iOS 10. 3. 4 or below we recommend you upgrade your mobile operating system as soon as possible. • Older D-Link cameras (DCS-xxxL and DCS-xxxxL) can still be used with the new this app app, but advanced functionality such as Cloud Recording and Automation will not be supported. • The new this app app does not support this app™ Home devices (DCS-935LH, DCS-8200LH, DSP-W110, DSP-W215, DCH-S150, DCH-S160, DCH-S220, DCH-G020, DCH-Z110, DCH-Z120). • The new this app app does not support setup and control of D-Link Wi-Fi router devices. Your iTunes account will be charged again when your subscription automatically renews at the end of your current subscription period unless auto-renew is turned off at least 24 hours prior to end of the current period. You can view your home monitoring cameras in real-time, be alerted and record video when motion or sound is detected, turn appliances on/off, as well as set schedules and automations to make your life easier. • The revamped this app app offers more intelligent, customizable, and intuitive smart home automation, as well as improved user experience, enriched features and increased usability. You can manage or turn off auto-renew in your Apple ID Account Settings any time after purchase. We want to ensure all users get optimal experience, in order to achieve this, the this app app will no longer support iOS versions below 10. 3. 4. Your payment will be charged to your iTunes Account once you confirm your purchase. With the new this app app, smart home control is now Smarter, Simpler, and More Compatible. All from the convenience of your smartphone or tablet.