mydlink app not working? crashes or has problems?

mydlink Status

Published by on 2023-12-06

Important Notes • The revamped mydlink app offers more intelligent,
customizable, and intuitive smart home automation, as well as improved user
experience, enriched features and increased usability. We want to ensure all
users get optimal experience, in order to achieve this, the mydlink app will no
longer support iOS versions below 10.


I have a problem with mydlink

Are you having issues? Select the issue you are having below and provide feedback to mydlink.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
340.0%

Connection
60.0%

Crashes
40.0%


Reported Issues: 17 Comments

By warren Knauer   4 months ago


upgrading IPhone 13 with IOS 16 to IOS 17.1.1 You can open the application but won’t see your camera or be able to press the menu button. The app however still sends movement notifications. But when open the app you still can’t see anything else than the background picture.

By Kim   6 months ago


D-link router R-18 won't connect to the router to change settings and can only connect to the internet after 5-6 attempts through resets. Any suggestions you may have for me will be gratefully appreciated as otherwise I will have to return the product.

By Ingemar Lans   6 months ago


Har haft 3 kameror 2st DCS -2330L och en DCS 8100LH som har fungerat bra med Mydlink Lite under lång tid. Köpte nyligen 2 Kameror DCS-6500 LH och DCS -8627 LH. För att ansluta dom nya enheterna laddade jag ner en ny MYDLINK. Vill ej ha molntjänst, endast en DCS 2330 L sparar nu på minneskortet ! inte dom andra. Kan ej heller formatera kortet i DCS-8100LH Tycker appen är trög HJÄLP MVH Ingemar Lans

By Haal   7 months ago


The app doesn’t work with IOS 17. You can open the application but won’t see your camera or be able to press the menu button. The app however still sends movement notifications. But when open the app you still can’t see anything else than the background picture.

By Rita   7 months ago


My app screen is blank I can’t see any of the cameras

By Roshid   8 months ago


My dlink app isn’t working while update iOS 17 beta version any solution please

By Johnny   8 months ago


I have an issue with mydlink app. I also uninstall and install again but still cannot see the cctv on my iPhone. The whole camera didn’t appear on the blank screen.

By John   11 months ago


Not able to log in to mobile application (and I suspect I left iron on...)

By Andreas   1 year ago


My Dlink Home app is not working, tried signing in, cant reset password.. Can do anything

By Sunne Harris   1 year ago


I reset my password and lost everything and can not access my cameras

By Paul G   1 year ago


My Android mydlink app is not accessing the cloud-saved video clips {from the security camera). The video playback was working fine but then suddenly stopped working. I can access the videos from my PC but not the android app on my phone. When I press the play button on the video all I get is a spinning circle, on a black screen, that keeps spinning forever and doesn't play the video. I've tried emptying storage, clearing caches, but no success.

By Cordeau   1 year ago


Hi, Since few days my app crashing every time when I whant to open it. I use version 2.8.0 on android samsung S20. To solved this problem I need to clear cache and data. Thanks

By Jeff tidgeway   1 year ago


Dlink app freezes when I attempt to playback recorded video from the 8630-.LH cameras micro sd card when using the the event and video feature. All other cameras work fine only the 8630 does this.

By Yolanda diaz   1 year ago


Why do mydlink keep asking me to unlock and subscribe I already one time,if it’s not going to work I want a refund

By Lana Turner   1 year ago


I have a Dlink plugin sensor. My Dlink app doesn’t remember me, even though I check the ‘remember me’ box. Now every time I want to turn on or off my appliance, I have to sign in first. It’s annoying.

By Steve Spaccarelli   1 year ago


iPhone myDLink screen freezes as soon as the program opens. Only works if I delete app and reinstall it. If I turn it off I have to start the reinstall every time.

By Jess Komenda   1 year ago


Our app freezes on multiple devices. Sometimes it freezes after 3 minutes, and sometimes after 45 minutes.


Common dislikes about mydlink app

- Night vision is washed out

- App lacks features

- Only records 15 second clips to the cloud

- No 24 hour record to cloud option

- Privacy terms are concerning



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Common mydlink Problems & Solutions. Troubleshooting Guide


   



  Contact Support

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Developer: D-Link Corporation

E-Mail: [email protected]

Website: Visit mydlink Website

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Developer: D-Link Corporation

E-Mail: [email protected]

Website: Visit D-Link Corporation Website



About this app

If you are currently using iOS 10. 3. 4 or below we recommend you upgrade your mobile operating system as soon as possible. • Older D-Link cameras (DCS-xxxL and DCS-xxxxL) can still be used with the new this app app, but advanced functionality such as Cloud Recording and Automation will not be supported. • The new this app app does not support this app™ Home devices (DCS-935LH, DCS-8200LH, DSP-W110, DSP-W215, DCH-S150, DCH-S160, DCH-S220, DCH-G020, DCH-Z110, DCH-Z120). • The new this app app does not support setup and control of D-Link Wi-Fi router devices.  Your iTunes account will be charged again when your subscription automatically renews at the end of your current subscription period unless auto-renew is turned off at least 24 hours prior to end of the current period.  You can view your home monitoring cameras in real-time, be alerted and record video when motion or sound is detected, turn appliances on/off, as well as set schedules and automations to make your life easier.  • The revamped this app app offers more intelligent, customizable, and intuitive smart home automation, as well as improved user experience, enriched features and increased usability.  You can manage or turn off auto-renew in your Apple ID Account Settings any time after purchase.  We want to ensure all users get optimal experience, in order to achieve this, the this app app will no longer support iOS versions below 10. 3. 4.  Your payment will be charged to your iTunes Account once you confirm your purchase.  With the new this app app, smart home control is now Smarter, Simpler, and More Compatible.  All from the convenience of your smartphone or tablet. 



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