Contact Procare Support

by Anony-mause

This good is good in theory but not so much in real time. I’m not sure how it works on the caregiver side but the parent side there is very little functionality. The most important thing for a parent is to be able to see and hear what is happening at daycare in real time… or at least close to real time. We need to know if our child has eaten lunch, has napped properly as it determines pick up times etc. the push notifications are not even close to the time stamp. At 6pm i get notified that my child had a diaper change at 11 am. This isn’t helpful and defeats the entire purpose of the app. The user experience is not the issue this is pure development and bug and I would prioritize this in the bug fixes. Teachers and administration gets frustrated as parents are still calling the office and the teachers to get informed. The messaging platform is simple and easy to use. I also don’t understand why the app hasn’t piggybacked off of the existing iOS camera instead of launching its own app. This has contributed to the heaviness of the application. I had to delete and make room for this app on my phone.

by Bbrannon4

Going down a star after a few more days use. It’s been an hour and the main timeline still hasn’t updated based on a notification of a nap from the teacher. Also I just noticed my sons teachers profile picture is showing up under my name also in the messages.

Seems pretty decent, though I’m a parent so I guess I can only see what the school lets me. For me it’s more of a notification tool, which I think could be improved. For instance, I get a notification whenever my son is checked in or out, regardless if I was the one who did it, or my wife. Why would I need to be notified right after I did something? Also just in general I’ve found the the main timeline and the messages don’t refresh very well and it’s a bit clunky. I’ll get a push notification and then open the app and I can’t see what I was altered to, but if I click the notification it seems to refresh the app and then I can see it.

After more use it seems that the teacher interface might not be very clear because sometimes going to sleep and waking up are separate activity blocks, and sometimes they are in the same one. But if they are in the same one I don’t get a notification for my son waking up.

Honestly I can’t understand why this app has so many 5 star reviews. I must be looking at something different than everyone else.

by Coach1012

I cannot speak to how this app is for schools and teachers. But for parents this is one of the worst apps I have used (this is my 5th app for daycare/school). The parents do not have the ability to log anything for their child ie diaper, bottles, food, sleep; which informs the teachers easily about my child’s morning.
The message section for me only shows one message, not all the message exchanged. The Activities sections only updates to include “today” info after I completely close and reopen the app. I cannot speak to pictures as I have yet to receive one.
The calendar function should be updated to allow different views and future activities.
It is okay but needs improvements, which honestly shouldn’t be too difficult to complete. Wish my school would have chosen a different app, but will look forward to update to make this more useful and user friendly.