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by MomPolo

Bought 4 bulbs. Needed to create an account, so did so through the app by using the “Create an account” link in the app, filling in my email address and waiting for a verification email to create a login. Email never arrived after multiple tries; I checked spam, trash, and every other folder, a ne nada, it just doesn’t show up. So I’m unable to create an account using the app.
Went to their website instead. There I’m able to create an account and log in to their website, but only after multiple warnings telling me I needed to allow cookies, even though cookies are already enabled. Unfortunately, there appears to be a complete disconnect between the website and the app. Using the same email and PW in the app that I use on the website throws an error message: “Account does not exist.” I’ve tried for the better part of an hour to make this happen, logging in, logging out, restarting my phone, trying on my iPad, going through the Sengled app, going through my SmartThings app, all with the same result. API is hosed. With no way to create an account in the app, and the app not recognizing the login created on the website, there’s no way to set these bulbs up. I can’t believe the incompetence of a company that trips you up on something as simple as creating an account. Sending the bulbs back, deleting the app, and I’ll never buy from Sengled again. Horrible experience.

by Justamomenjoyinglife

I bought 6 of these lights… They are Absolutely a waste of money!!! Worked fine for a couple months now all of a sudden, Alexa can’t discover my lights. She says they are “unresponsive”!!!! So I tried turning my lights off & on 5 times like it says on their website. Nope, still unresponsive. Try to turn my lights on & off using their app… Nope, they can’t even be controlled by their own app!!! So I tried to delete the lights from their app, to reinstall them & it wouldn’t even let me delete them. Finally after multiple tries, got them to delete. Reinstalled the lights & still doesn’t work. Their app installed them but kept giving me connection “failed” when trying to turn them on & off !!! So I delete the account to try to make a new account & says “operation failed” tried multiple times & nothing… It doesn’t even let you make a new account because of an “operational failure” !!! Worthless!! Absolutely Worthless!! Been trying for 2 days to fix the problem to NO avail !!! These are JUNK !!! I wish Alexa made her own lights. I will use Phillips from now on!! 😡😡😡

by Mark___s

First, in general, all Smart Bulbs (including the leading brand) are great when they work, but over time, after app updates, firmware updates, or power outage issues, you will spend far more time configuring bulbs and scenes, than you'll ever spend getting up and down and turning lights on and off the old fashioned way. Yeah, the colors are cool, but not worth the hassle in the long run.
Now, as for this app:
There is no way to simply "rediscover and assign" unresponsive bulbs. Even doing a reset to find and pair them often falsely states that there's no internet connection, or your router password is wrong. Even if my internet access was down (which it wasn't), what business does the bulb have connecting out there in the ether? As long as my home network in working, this should work. Bottom line: Another of many apps that makes it's corresponding hardware product totally frustrating and worthless. My bulbs are now in the trash bin. Ahh, the joy of just flicking a switch and seeing light! This app is horrendous.