Contact Yes Fit Support

by Krissynean

I was so excited to find this app and was excited to get up and get moving and have a T shirt to show for it. Today, I got the shirt. I am SOOO DISAPPOINTED!!! It is NOT a Tee but a DRI FIT shirt. These things do not look good on anyone over 100 pounds. UGH! Even worse, I have already registered for my second race🙁

Update: was told I could get a poly cotton feel shirt “just jump on the chat bubble and they could help me out”! Yeah, so, I just jumped on the chat bubble and someone named Lloyd informed me that those shirts are apparently only available for SOME races and NOT the one I am already registered for🙁. Add that to the fact that the app almost never syncs with my phone anymore. I think I will just delete the app when I finish this race and get my crappy shirt that I won’t even use for a night shirt, but I do want it because I paid good money for it!

by Chscha10

They make it as difficult as possible for you to cancel your account. It can’t be done from the app and isn’t easy to find on the website. The question isn’t handled in their FAQ section either. Once you do figure out how to cancel, you aren’t able to remove your card information. So they can keep my credit card on file even if I want it removed after I have cancelled my subscription? Unacceptable. Tried getting help from customer service, but they say they need to have someone from a different department contact me within 24-48 hours. It should not be that difficult to remove MY credit card from MY account, especially if the account is no longer active.

*EDIT The developer response would be much better received on my end if it wasn’t demeaning and irrelevant. I understand how a subscription works and didn’t say anything about that. I was frustrated about the cancellation process being difficult and not being able to remove my credit card. Thank you for the refund, but I’m more concerned that my card is still visible when I check the account on the website.

by Deviant_Panda

I downloaded this app to help motivate me to get back into running.

This app is so buggy it’s to the point it’s not even worth stressing out over! I’ve already paid for a race unfortunately, so I’ll probably be forced to finish. Will *NOT* be buying another race.

I’m not sure how I’m even going to finish at this point though because it keeps disconnecting from my Fitbit. I have to manually enter in my work outs which is.. I dunno, not as satisfying.

The app keeps freezing on the race page, I cannot select anything or move anything but the map.

When I go into manage devices, my fit bit is connected, but on the race it says no device selected. The app will let me select my device to connect if I force close and re-open. So I connect my fit bit. I *ONLY* want it to track my runs, not any other exercise, which appears to be an option when you select your device to connect. So I select run, and it’s connected.....but then it goes and tracks everything. Even daily steps. This is *NOT* how I want to finish this race!!! I want to only track my runs. So I edit the work out and it disconnects my fit bit. Then freezes if I try to reconnect it ...

I have a FitBit versa lite and an iPhone 11. All software is up to date on both devices. Battery is at 89% on the Fitbit (low battery on Fitbit can sometimes be the cause of glitches)

DEVS PLEASE HELP!