myTNB Reviews

APP will not allow you to register unless you have a local number. In 2019, if a major company like TNB cannot even accommodate overseas numbers for their customer care functions, it says a lot about the low quality of operations and/or the low quality of myTNB developers they choose. Especially since 1 300 88 5454 won’t accept calls from overseas either.

Since I updated to new app I can no longer log in. I get message “this is not working. Try again later.”

App is not working outside Malaysia.

Used to work but no more.

Cannot be even used to pay my TNB bills. Does not work and load.

I can’t download nor paying my bills.

Title said it all. iOS 13
After update and reinstall not working

Cannot open when I updated

Both app and website not working

Very slow to load and can no longer see my balances or pay outstanding bill. myTNB used to be good. Now useless sadly.

Website doesn’t work, App also doesn’t work. Same like the way your staff work!! How to pay and manage our bills if we are overseas?!!

It keeps giving me the same error saying “no internet connections”, although I am clearly connected to the internet. I have removed myTNB , clear cache and reinstall. Still the same error.

Updated to latest version and upon load says oops something went wrong. Just wish they would test myTNB before releasing an update

First of all, why there is only phone version app and there ain’t any iPad or tablet version of myTNB ?

Second of all, it will be okay to have minimum characters for a password, but WHY do you need to maximum the characters of a password ? Don’t you think it is so silly to limit maximum characters of a password ?

Please have your developer to change the password’s maximum characters to NONE.

As above.

If another utility company is used as benchmark, TNB would looked into what makes a utility company apps decent. Please add download historical bills as a feature. This is a necessity nowadays.

Thanks, i have to remove and add accounts again cause maybe it was added before this feature was there

Good and easy app to use. Just key in the name and IC number, and myTNB did the rest to pull all the relevant account information. Simply wonderful. No more hassle to find out the account number. No no more need for an actual paper bill. You can find out the status of an account right from myTNB . And you can pay direct from myTNB .

Futher, the all is snappy with no lag. Clean, simple, beautiful and easy to navigate user interface.

Well done TNB. You have my gratitude.