Contact Optimalprint Support
Company Name: Gelato AS
About: Gelato Group is focused on the development of cloud solutions that enable printing service providers
to manage their businesses.
Headquarters: Oslo, Oslo, Norway.
Optimalprint Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Gelato AS
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Optimalprint Website
Privacy Policy: https://www.optimalprint.com/privacy
Developer: Gelato
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10 Most reported problems 😔💔
i received my 2 prints and the quality was so poor i threw them in the bin. could have printed them better on my home printer. i want a full refund
I have not received the last 40 calendars of my order (ordered 100 . Sent a message Shipping information for order #34899492 to help@redacted but no answer. These are calendars that we need to sell and they are no use to use now. I called DHL who are trying to deliver them to a local shop , but they keep saying shop is closed. I went to the shop 2 times and they were not closed. I need a refund for these forty calendars now as they are really no good to me now and I have not received them and I am going away 6th of December . DHL have been trying to deliver them from the 18th of November without success. I asked them to redivert to my house address 242 stoops lane, dn4 7hz but they refused saying that OPTIMAL print can only do that. Can you resolve this issue for me and let me know . my email address is omayanajami@redacted
I ordered 4 copies of a photo album, almost every single picture is blurry. The quality is absolutely horrible and unacceptable! Please confirm a resolution,
I placed a poster order showing 20 prints on A4 size paper. When confirmation was received it was not a picture of what I had created but a picture of your advert. My order number is #1686848. Can you confirm you are not sending 4 prints of your advertised photo.
I have tried contacting you by email. I get this canned response, its a nothing but a run around. I would like a phone number to talk with a real person about the cards I received. Please give me a valid answer, so I can get this straight end out.
I can't place my order I never used to have any problem n I wanted 2 call 2 pay for my order plz
i wish to speak to somebody on the phone. Searched everywhere for you contact no in the uk, cant find it joa
Poor quality
by GordyintheBurg
Gave them a couple opportunities to print projects for me. The first, the print job came out well on the acrylics but the paper behind was all chewed up on the edges and more so on the corners. A series of 4 had each turn out bad. I expect it was the cutting process. The second job had the print on metal be very poor. It was a small job and the graphic could have been twice the size without distortion. The strange thin was that the copy they included that was printed on paper came out well and was very close to the same size. Quality control? Did they care? Or did they figure only if I complained would they reprint. Either of those is not good. Stay away from using them. No one has the time to hassle with or wait for a replacement.
Beware of inaccurate shipping info and spotty partners
by Stewy77.com
Be careful when using this company for anything that could potentially be time sensitive. They use printers from all over the country some less reliable and reputable than others. You may get lucky and have it printed and shipped on time, or sometimes you’ll get a partner out of Alabama that will take 2 weeks where as other will get you your package in 5 days.
Funeral Thank You cards
by Bhdhebd
I recommend buying your cards with this company instead of using a Funeral home for your thank you cards! Very satisfied
Have a Problem with Optimalprint: Photo Products? Report Issue
Why should I report an Issue with Optimalprint: Photo Products?
- Pulling issues faced by users like you is a good way to draw attention of Optimalprint: Photo Products to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Optimalprint: Photo Products customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Optimalprint: Photo Products.
