Ooma Setup Reviews

Be aware this is a dark pattern practicing company. It’s borderline scam behavior.

After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people.

I can’t be the only person in the universe to need to do this, but OomaSetup wasn’t any help. It also couldn’t link to the base via Bluetooth with very little help other than switch off and on. A total waste of time.

I have been a user of the phone and security services for approximately 6 months, and the security system has been plagued with technical glitches errors since day one. It’s a miracle if the system makes it a week without offline failures, complete resets, app reinstall.

Ooma just doesn’t have performance you can rely on. Between the Telo box losing connection with ‘security service’ and OomaSetup randomly failing with ‘server error’ and ‘server not found’ messages it’s really a complete waste of time. The only thing that actually works with the Ooma platform is the phone service, don’t bother with their very unstable unreliable and extremely frustrating ‘smart security’

Buyer beware

Went to set up my new Telo and make a new account as a new customer. Got all the way through to the part where you pick a phone number and after selecting the number the next screen throws up an error telling me to call customer service. I started all over again and the same error happened. I had to call the customer service number and was told that I had to set up it up online. What good is OomaSetup when you were instructed to set it up on OomaSetup for the most convenient way instead of going online. Very disappointed in this company and its app for not being able to set it up through OomaSetup .

Very disappointed with Ooma. First, they screwed up the LTE backup service by replacing the USB tower modem with a USB stick that cannot use any extension usb cable to improve reception. They failed to properly verify and test the new connection which requires the usb LTE modem to be connected directly to the telos usb port and requires a 90° usb M-F elbow. Add any length usb extension cable and the modem goes into a rolling boot and doesn’t connect.
The final straw is they update OomaSetup and access to the LTE adapter and signals strength are gone. Tech support is not aware of this and don’t seem to care. Looking to move to another more reliable phone service soon!

The guy in tech support would not let me ask my question. He kept suggesting fixes for issues I didn’t have. B.Solis is the most arrogant and condescending tech agent I’ve talked to in years. I copy/pasted the entire session into an email if anyone is interested

“Please call customer service”

You call them and nobody picks up. You google the problem and there are tons of posts of the same problem with no replies from the company.

OomaSetup is poorly executed and the customer support is nonexistent.

The set up app, will not let you replace your Old unit with a new unit. After three hours of lost time I found out you must call Customer Service to do this, why is it that OomaSetup will not let an existing customer do a replacement.

Gave up on using App to connect to Telo 2. There is no Bluetooth enabled on Telo.
Apparently OomaSetup and connectivity directions must be configured for an older wired model not the WiFi model.
Save yourself the aggravation just use the Ethernet (home) port direct to a computer. Set your computer network to DHCP. (They left that important step out.)

The Ooma Telo setup app is intended to only perform very basic setup of the device. Once this setup has been completed, OomaSetup doesn’t offer much value.

One huge problem with OomaSetup is that it does not recognize the replacement LTE Adapter device that Ooma recently sent out (June 2022) to replace the old LTE Adapter, in order to move LTE connectivity from the old Sprint LTE network to the T-Mobile LTE network. While the new LTE Adapter does work, OomaSetup indicates that the LTE Adapter is disconnected. So it’s not useful at all now, because OomaSetup used to be able to check the LTE signal strength, and could be used to find an optimum location for the LTE Adapter.

Please update OomaSetup to recognize the new LTE Adapter.

The old app was better. It opened to a full screen making it easier to find what you wanted. Not just a small picture in the middle of the screen. The old icon was nicer, too.

I gave 3 stars because it was such a pain to cancel. The ooma worked great when I was using it but when I wasn’t using it and wanted to cancel it. I felt very pressured to keep from Ooma customer service. It was so frustrating. Then my husband was not happy with me when it didn’t get canceled the first time I tried to do it. So it took to calls to get it canceled.

OomaSetup works OK but doesn’t allow you to configure Telo (Air 2) for a hidden network.

Installed without a hitch which rarely happens with technology. Loved the step by step instructions. Well done!

OomaSetup and system walk through the setup process step by step.

Setup was very easy and did not take long. Now to port my number.

Thanks for the help.

Great easy set up

This review is only for app. I don’t have any experience yet with the actual service.

The entire flow of setting up an Ooma adapter was smooth and well-designed.
Didn’t need to go to a computer.

Super easy to set up with OomaSetup- only complaint is that it took me awhile to browse through the available phone numbers and it would be awesome to have a feature that searches for words or combinations of digits for you..