Make and receive calls from anywhere as if you’re in the office. Ooma Office
mobile app is a calling app that works like a hard-wired business phone. Use
features like a virtual receptionist, extension dialing, conferencing, and
music-on-hold. You can also manage voicemails and transfer...
Great App for Professionals On-the-Go!
I’ve used the Ooma Office Mobile App for over a year now and my overall experience has been great. It allows me to keep my business calls separate from my personal calls, all while using my cell phone. With the app, you get a separate business phone number along with business phone features like a Virtual Receptionist. The app notifies you when you are receiving an Ooma Office call, so you know to answer in a professional manner. The texting feature also just became available so you can even send messages from your business phone number! This app is great for professionals using their cell phones for business calls, without having to give out your personal cell number.
Not Impressed - Needs huge improvements
I just started using Ooma Phones and this app and I’m not impressed with this app and not impressed with the phones nor the company at all. This app is extremely limited. Even ESI, which is one of Ooma’s competitors has a better app than this. It needs to be updated with better features that provide business people on the go more technology and a more enjoyable experience. Also their regular phones are very low tech and their features are very dull. The ring tones are very bad and they sound very old. Their company voices which answer phone calls are very robotic and don’t sound real nor professional. Come on figure it out, improve and blow your competitors out of the water. You still have lots to learn. Figure it out fast..if people are not patient while on hold, people in real life with your systems won’t either. There are many options out there. Hope you take my advice to heart.
Great App and Service
I love this app because it gives me the ability to have my office phone number on my cell phone, separate from my personal number. It also allows me to send and receive text messages from my business number. That is a feature that I have been wanting for a long time. Having this app is like having 2 phones but only having to carry one. Ooma is constantly providing new updates and new features as well. The customer service they provide is the best I’ve ever had. They always answer in just a few rings and I’ve never spoken to anyone I couldn’t understand clearly.
Not very happy with this update
The new ring vibration is REALLY annoying. Frequently causes my phone to continue to vibrate until I restart my phone. Closing the app, or disabling notifications will not fix this once it starts. I am currently typing this on a phone that is vibrating, and has been vibrating for 5 minutes. There doesn't seem to be any way within the app to change my vibration or disable receiving calls on my phone through the app without disabling notifications in system settings. Still no way to block callers, or subscribe to a black list in Ooma Office. This was a major selling point for me in switching to Ooma. To be fair they never said the Office version has these features, but on their website it is not made clear only the home version has these faetures.
Let us change the call forwarding number on the app!
Everything is great on this app but I need to be able to change the forwarding calls to different numbers. The app does not allow me to do this and I am forced to go on a computer to do so. Also, I’m unable to do this via web browser on my phone. Very irritating.
Love it but some minor issues so far
I have used twi other companies Vonage and Intermedia both horrible stay away from both. So far Ooma Office is awesome. Interface so easy compared to above companies. Clarity on the mobile app is very good so far. I really like the mobile app. Only issues with the mobile app is, although my caller ID is setup correctly, the mobile app does not show the correct caller ID and no clue how to delete calls in the call log. I have not contacted support yet. I hope the issues can be fixed so I can give the app 5-stars.
So far so good. I especially like update 3.1. Now when a person calls my work number I can open it directly from my locked screen. It’s an easier and welcome process. I haven’t used it a lot yet, but what I have, call reliability has been great too. Only feature that I really want to see is the ability to send and receive texts from my number. That would be awesome if they would implement that!
Great and feature-rich
I've run my business with Ooma Office from day one. Their product has lots of enriching features, their customer support is wonderful, and they've been incredibly accommodating to me as I experience cash flow issues with my startup. All around a great app, a great service, and a great company. They get a ten out of five from this happy customer! 🙂
The iPhone app does not have all the features
I recently switched my business phone service to Ooma because of the text message feature. However, I now learned that this feature is not available on the iPhone app. My assistant has an Adroid phone and the app on her phone is very different and it has a lot more options and features. I also do not get all the voicemails and they are sometimes rerouted to the wrong extension. Very disappointing!
The app works fine for making and receiving calls but needs work. Transfers are blind and you don’t know if the person you are transferring to gets the call. I still receive work calls when I’m signed out of the app. I even deleted it off of my phone and STILL get work calls. On the phone trying to get customer service now been on hold over 10mins already.
Keep working on improving
Latest update is not much of an improvement. It still has issues with ring vibration not stopping and not allowing the phone to be unlocked in order to answer an incoming call or to forward. Would also like to see total integration with iMac and the Ooma desk phone, i.e. phone book and voicemail, etc.
Overall useful however it doesn’t always push incoming calls. Calls are clear most of the time. I like the service just would like to be able to retrieve incoming calls more effectively. JMC Freight
Awesome Sound Quality
I use Ooma office thru their virtual extension and the sound quality is fantastic! I was truly surprised that there was no delay (like most phones have). It’s affordable and the virtual receptionist makes my business sound more professional. *HIGHLY RECOMMEND*
Lacking basic features
This app is so anemic that it boggles the mind that it was released. Competitors like RingCentral have had apps with far richer feature sets for years. You can’t search for contacts (get ready to scroll through hundreds of extensions), set your voicemail, or add contacts from this app. You can’t modify your caller ID appearance or set up ring groups. The developers took the concept of ‘minimum viable product’ way too far here.
Inconsistent App, Poor Customer Service
I called the support line several times and the communication, level of respect, and general knowledge base was poor. I expresses my frustration and the service got worse. I was put on hold without any acknowledgement and no real solutions were offered for the app not working at all. They told me no one calls in with any problems, there are no problems, except the one I was having??
Yes. Ooma Office is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,939 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Ooma Office Is 46.3/100.
Yes. Ooma Office is a totally legit app. This conclusion was arrived at by running over 1,939 Ooma Office User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Ooma Office Is 46.3/100.
Ooma Office works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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