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I was recently forced to upgrade my app, and while the new version is easier on the eyes, it severely lacks the functionality of the old app. Scorecards now lack the ability to display multiple metrics, and you can no longer collapse the graph. This requires an excessive number of scorecards to show the same data, and you can only see two scorecards on the screen at the same time. The dashboard shows some of the information I’m looking for, but isn’t nearly as customizable as the previous scorecards. For example, I use net promoter score very little, but can’t replace it with metrics I need to monitor more closely. The ranking table is absolutely useless, as it only shows my location, and doesn’t allow much customization of filters. Ranker previously allowed me to see how I compared to other locations within my company, and now I am only able to my own. The notifications tab and responses tab are essentially showing the same exact thing, so there’s no value there. The alert table, when tapped, only displays the number of alerts, but won’t take you to any of them. This app falls woefully short of my expectations for the amount of money spent on these services.

It’s very unorganized and the visuals of the app are terrible. It’s not supposed to look like the desk top on the phone. It should be simple so I can quickly see where I am and let me use the website to see more details or give me a way to see more on the app but make the main view easy to see where my numbers are and check my responses. This is terrible and the old one was great! Change it back! And to put the ratings of the old app with the new app, that’s a problem. Show the true ratings of this new mobile 3 app. This app is terrible.

I found out that each time a patient mentions my name to give me shout out, Medallia censors my name. So I created a ticket informing them that their platform treats my name as a profanity. This had been going on for years, so I felt compelled to address it. They responded and acknowledged that they are in fact censoring/masking my name. They claim that my name is also a name of a drug. I have been a pharmacist for almost 10yrs and I know for a fact that that is not true. It is unfortunate that positive Medallia mentions present my colleagues in a positive way and consciously or unconsciously, they affect promotions, raises and/or general perception. However these people censor my name. That is the definition of “institutionalized racism” Your platform is absurd and discriminatory. I hope companies ditch you for that!