iKan Reviews

This is the second year in a row this P.O.S app can’t find my information. I am unable to pay my taxes using the Internet like I have done for the last 10 years. Didn’t matter which way I tried to search for my renewal, something always prevented them from finding me. I suppose this is a good thing, too bad the cops can easily find me with a license plate reader. Oh by the way did you know if you pay in person it’s five bucks more.....hmmmm☹️

I needed to renew flatbed trailer tags NOPE. Can’t use iKan for that. Apparently Kansas DL has no access to payment records for taxes on these things. You have to bring them in your receipt showing you paid Kansas.

I needed to renew a CCL. NOPE. can’t do that either. They apparently don’t know if you were approved by KS to renew so you have to bring in paperwork to KS DL office that was sent to you by Kansas.

You also can’t use it to get in queue for their Qless system for those two items.

My only option was to do an appointment via iKan which means waiting a day and then still had to check in and wait in line like I had done nothing. Appointment time came and went.

iKan is worse than the mobile website.

The iPhone 14 Pro was released nearly a year ago, but iKan hasn’t been updated to support it. Text is blocked by the camera and some screens are impossible to go back because the back button is cut off in the corner. iKan doesn’t even support swipe to go back!

Additionally, iKan makes it as difficult as possible to fill in information, such as adding a new credit card. On the mobile website, I can auto fill everything and use the camera to add a credit card or use one I have saved. It’s ridiculous that iKan doesn’t have this functionality.

Finally, it’s 2023 and there need to be more payment options. There are a multitude of reasons why people might need or want to use something other than a credit card that has to be manually added or a linked bank account. Apple Pay, PayPal, etc. are easier and quicker, plus have additional benefits beyond the current antiquated options.

This is ridiculous! iKan doesn’t fit comfortably on my iPhone screen (yet iKan specs assure me that iKan is compatible with my phone); I suspect this is the culprit of the difficulty that I’m having with maneuvering within iKan . iKan gave me trouble accepting my address (it wouldn’t allow me to view all that I typed) and finally it wouldn’t allow me to scroll down the page to finish my payment on the Payment Summary page! iKan is not, quick, convenient, or easy to maneuver around. After fiddling with iKan you might as well take the time to pay in person. I wouldn’t recommend iKan to anyone. Highly unsatisfied patron of this service.

This has to be the clunkiest app I’ve ever used. It must have been developed in a 6th grade technology class. Who wants to act like they’re texting someone to renew their tags??? iKan also only lets you renew one tag at a time...that’s real convenient. I suppose this is so they can charge you their pointless taxes on top of the taxes you are already paying to get your tag in the first place. Should really be setup so you can load all of your vehicles then just checkout and pay once.

Had no trouble finding my vehicles and adding a payment method. Went to authorize the payment and it keeps saying something went wrong. iKan is horrible. Go back to the drawing board. I know for a fact all my card info was entered correctly and tried entering it again and still didn’t work. Frustrating! I pay online every year and never had this much trouble.

The automated chat system doesn’t recognize the preprogramed responses you have to pick from. Got in a repetitive loop after it failed to process a payment and it would response with “sorry, we don’t recognize that response” after i selected the only response option available of choosing to submit again.

iKan is really easy to use if, and only if, it can find your car. This is easy for folks who aren’t millennials/Gen Z that have to move every year while renting… also, don’t buy a car… even if they send you a registration renewal letter with a PIN for your new car registered in the state of KS for over 6 months, it STILL won’t work! I digress…

I’ve tried to use it four years in a row to renew my tags… I get to put in all the info and then it just becomes a white screen… I go in and talk to people about it and they just tell me to use the icon app to fix the problem… That’s like losing your phone in trying to track it down using Find My and it tells you to please use your phone to find the device you are missing…

Does not fit on my iPad, was very small. Feels clunky, texting format is weird. Had to put in all my info for each car.

The process is quick. Took less than 10 minutes for two vehicles. A lot quicker than driving to the county seat!
Couple suggestions:
-People are over dealing with bots. iKan can ask the same questions but just present it to the user in a different format (so it doesn’t appear to be a bot).
-I registered two vehicles, but iKan only shows that I have one vehicle under vehicle renewal activity. It shows the last of the vehicles renewed. The receipt and documents section shows I paid for both, but the Home Screen with the pop up does not.
-provide option to make the receipt and the renewal show as PDFs so it’s easy to save to phone, forward to family, etc.
- Provide additional payment options such as PayPal, etc. Third party payment sources provide a layer of protection.

Used iKan to get a birth certificate. Easy, user friendly, swift, and pleasant from start to finish. Would recommend this over VitalChek any day and twice on Sunday.
Awesome app.

Renewing my vehicle tags took less than 5 minutes and I was very impressed with the this app system. Saved me a trip to the DMV. Will be using iKan from now on. Great job Kansas!

I’ll admit I was super skeptical of a government app actually working. Well to my surprise...in the last few months I’ve used it twice. Once to get my RealID info started. I needed to go to the DMV anyways. And second...today, literally took 70 seconds to renew my registration and pay. Worked flawlessly. Yes I have one car. Yes I have had that car for 5 years. Yes I have the same insurance as last year. A lot of the “bad” reviews seem to be people who didn’t follow instructions or have a weird registrations...but for a regular ole Kansan like me. Worked perfectly. As for the “fees” or surcharges...welp ACH is $1 or you can always mail in a check. And new technology isn’t free. It has to be paid for somehow.

I was impressed by the ease of being able to renew online. I did the whole process on my iPhone for my two vehicles. Congratulations on a great process.

I lost my mailed paperwork with PIN. This usually results in me having to run downtown...not anymore! This chat bot process was super easy. I own two vehicles and was able to renew both by plate number in the same transaction without a hitch!

Usually apps like this are cumbersome, poorly designed, and difficult to use. This however has been an easy, seamless process and is honestly easier to use than the website. Well done.

This really beats going to the courthouse and taking time off to go. Although there’s a bit of a learning curve, paying online via iKan is easy ONLY if your info hasn’t changed since last year and your payment method is legit. If you can’t figure out how to problem solve your way thru iKan then you probably shouldn’t be driving either.

I renewed the registrations for three vehicles in under 5 minutes using the mobile app. Simple interface, easy to navigate and was able to group them together with one payment. The best part, I completed it on a Wednesday afternoon and had my decals via mail by Friday! Highly recommend versus the old way of doing it.

I too was skeptical of a government app. I expected it to be clunky and hard to work with. All I did was order a birth certificate but let me tell you what, that was so seamless and smooth! Very impressive!